Work from Home, Equipment Provided, Benefits – Customer Service Reps for Everise

by Chris Durst Nov. 30, 2020

Everise handles over 500,000 customer contacts every day and they currently seeking more Customer Service Representatives to help them handle the work flow.

The company is hiring in AL, OK, UT, LA, TX, NE, ID, WI, FL, SC, KY, TN, VA, GA, IA and NC.

Some EQUIPMENT PROVIDED – you provide the monitor and internet connection, Everise provides all other needed equipment.

According to Glassdoor and Indeed, pay is around $10/hour. We have not confirmed the pay rate with the employer and, while the pay may be on the lower side, it may be just what some folks are looking for right now.

Here’s what the company has posted about this opportunity:

“Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients’ members. You will answer questions related to their healthcare benefits. We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay. We also offer medical, dental, vision, and 401K benefits as well as earned PTO. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Job Requirements:

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment

Qualifications:

• Ability to pass a drug screen and background check
• Dedicated area to work from in your home
• Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player

System Requirements for Work At Home:
The employee is responsible for purchasing/using their own equipment
per specifications below:

• Flat screen 19” monitor
• Wired Ethernet connection (No WIFI)

Everise will provide all other needed equipment.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Become a FAN today, and be on your way to a rewarding career!”

CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. May you be working from home soon!

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* This article was originally published here

The 11 Best Black Friday Online Courses Deals 2020

It’s that time of year! From Black Friday through Cyber Monday you can snag some pretty incredible deals on big-name sites, like Amazon.

But, while now might be a good time to purchase an Instant Pot or save on a TV, you can also rack up the Black Friday savings for your career.

That’s right. These sales aren’t limited to stuff. You can actually leverage the power of Black Friday Online Savings to learn new skills and boost your remote career.

Plus, the timing couldn’t be more perfect. After all, we’re still in the middle of a pandemic and more and more companies are embracing remote work into 2021 and beyond.

So, instead of worrying about what’s next for your career, take charge and make strategic career moves today. Check out this list of online courses for remote job seekers. You’ll learn an in-demand remote-friendly skill and supercharge (and pandemic-proof) your career for the new year. Plus, these savings are bananas! 🍌

Online Courses On Sale for Remote Job Seekers

1. 30 Days or Less to Freelance Writing Success

Want to get paid to write? You can, even if you have zero professional writing experience. Freelance writers are in demand and can work for large publications or smaller projects. It really just depends on you and your interests. The best way to launch a Freelance Writing Career is with the online course 30 Days Or Less To Freelance Writing Success over at Horkey Handbook. It’s on sale right now for 25% off!

Use this link and enter promo code BFCM25% at checkout to save 25%. This sale runs right now, Friday, November 27 through Monday, November 30.

2. 30 Days or Less to Virtual Assistant Success

When you’re a master of to-do lists, it would be selfish to keep those skills all to yourself. That’s why you should share them with the masses as a virtual assistant (VA). You can learn the ins and outs of becoming a VA in a mere matter of weeks too when you sign up for 30 Days Or Less to Virtual Assistant Success.

Use this link and enter promo code BFCM25% at checkout to receive 25% off your new career course. This sale runs until Cyber Monday, November 30.

3. Become a Virtual Project Manager

Are you a highly-organized people person? Then you would make a great virtual project manager. Use your natural talents to help others get their sh*t together and earn money while doing it. Sign up for the Virtual Project Manager course at Horkey Handbook to learn how to transform your skills into a money-making remote-friendly career.

Use this link and enter promo code BFCM25% at checkout to receive 25% off your course. This sale is ongoing through Monday, November 30.

4. Become a Virtual Real Estate Assistant

Real estate agents and realtors are busy, busy, busy. You can help them manage their clients, closings, and listings as a Virtual Real Estate Assistant. This pandemic-proof career path is perfect for remote workers. You too can learn this remote-friendly skill with the Virtual Real Estate Assistant Course at Horkey Handbook.

Use this link and enter promo code BFCM25% at checkout to receive 25% off your new course.

5. Diva Dog Bakery

Have you ever wanted to start your own home-based dog bakery business? You’re in luck. Diva Dog Bakery is now open for enrollment and for a limited time offering $100 of its course price.

Use this link and coupon code: BF$100 at checkout for instant savings. 🐶

6. Facebook Side Hustle

Do you love all things social media and consider yourself a bit of a Facebook fanatic? Well, now you can actually get paid to learn about the inner workings of Facebook from a business perspective. In no time, set up a remote career as a Facebook Ads expert and charge businesses, bloggers, and brands for your newfound expertise. And it all starts with the Facebook Side Hustle course.

Use this link and promo code THANKS at checkout to receive 30% off right now.

7. Internet Scoping

Internet Scoping School is an online training program that teaches you how to build a successful scoping business. What is scoping? Scoping is the process of editing a court reporter’s transcript. Scopists are well paid, are in high demand and, best of all, can work remotely!

Be sure to use this link and coupon code BLACKFRIDAY2020 to receive nearly $200 in savings.

8. Transcribe Anywhere

Now through Cyber Monday you can save 40% at Transcribe Anywhere. Courses include General Transcription Theory & Practice, Legal Transcription Theory & Practice. There’s also a bundle course where you can learn General Transcription and Legal Transcription. Transcriptionists are in demand and are able to work (almost) anywhere with an internet connection.

Use this link to automatically save up to 40% so you can start today to launch a new remote-friendly career in 2021 as a sought after typist.

9. General Proofreading

One of the most popular remote career paths is proofreader. But it’s not something you can jump into without a little help. That’s where General Proofreading: Theory & Practice comes into play. This online course teaches you how to break into proofreading and finally get paid for spotting mistakes.

Use this link and save 60% now (yes, 60%!!!) so you can get paid to read all day.

10. Career Step

Career Step is one of the highest-rated online career-focused schools. They have two programs I highly recommend for remote career seekers: Medical Transcription and Editing and Medical Billing & Coding. Both programs are in demand, remote-friendly and expected to grow in the years ahead.

Now is the perfect time to enroll using this link with up to 20% off plus bonuses through Cyber Monday!

11. Bookkeeper Launch

Bookkeepers are able to help small businesses keep track of their finances without having to set foot into an office. And, today, more and more companies hire virtual bookkeepers to manage money coming in and going out. If you love numbers and want to use it to start a remote career, learn how to become a remote bookkeeper at Bookkeeper Launch.

Right now you can save a whopping $504 and learn how to start, scale, and succeed as a home-based bookkeeper. Savings go through December 1. No promo code needed — all savings are automatically applied at checkout when you use this link.

Pandemic-Proof Your Career into 2021 and Beyond

We know remote work is here to stay. Now is the perfect time to learn remote skills that lead to job security. These 11 best online courses for remote job seekers will help you learn remote-friendly skills so you can reach your career goals.

Have questions? Let me know! Not only can you email me, but I’ll personally answer you too. As a career coach, I’m on a mission to help you pick the perfect remote career path that’s right for you. All you have to do is ask.

Happily,

Ashlee Anderson, CPCC

P.S. This post contains affiliate links. Please check out my disclosure statement to learn more.

The post The 11 Best Black Friday Online Courses Deals 2020 appeared first on Work From Home Happiness.

* This article was originally published here

Keep Calm and Work from Home for Calm – the Sleep, Meditation and Relaxation App

by Chris Durst       Nov. 19, 2020

Calm, the “#1 app for Sleep, Meditation and Relaxation, with over 50 million downloads and over 700,000 5-star reviews,” is looking for people to join their team.

The company’s mission is, “to make the world a happier and healthier place,” and it seems they’re putting their money where their mouth is — employees rank them 4.2 out of 5 stars on Glassdoor.

Also, the company has made working from home a priority. Currently, every job opening on the company’s job board lists the location as, “ANYWHERE IN THE U.S.”

Current openings include:

Adoption

• Account Manager
• Director of Account Management

Coaching

• Behavioral Health Coach (Part-Time)

Content

• Creative Producer – Sleep Stories

Head of Calm Kids

• Chief Content Officer
• Content Coordinator
• Content Ops Director
• Head of Calm Kids

Design

• Lead Copywriter

Engineering

• Data Scientist, Analytics – B2B
• Engineering Manager
• Software Engineer, Backend

Marketing

• Product Marketing Manager, Calm for Business
• VP, Marketing

Operations

• Customer Experience
  • Fraud Associate (Contract)
• Finance
  • Accountant
  • Senior Revenue Accountant

People

• Account Executive
• Sales Recruiter
• Technical Recruiter

Product Design

• Product Design, Growth

Sales

• Director B2B Sales
• Director of Payer and Provider Sales
• Enterprise Account Executive
• Mid-Market Account Executive
• Sales Development Representative

Naturally, each job has it’s own in-depth description and criteria, so you’ll need to visit their job board at the link below to check into the one(s) you are most interested in.

I personally love the sound of this one… Creative Producer – Sleep Stories.

Imagine yourself at a social gathering. Someone drops the usual, “So, what do you do,” question and you reply, “Oh, I’m the Creative Producer of Sleep Stories.”

Now, THAT is a conversation starter! 🙂

So, sit back. Turn on some peaceful music, and head over to the link below to have a look at the Calm job descriptions.

CLICK HERE for full details and to apply. For more jobs like these, be sure to see our Newest Jobs & Gigs page. We post new jobs and side gigs every morning except Sunday. To be the first to hear about jobs like these, like our Facebook page. Good luck!

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* This article was originally published here

Best Work-at-Home Courses to Start Earning Money This Year

I’m going to let you in on a little secret. You don’t need a college degree to have a good-paying home-based career. Even though I have two college degrees, I’m not using any of what I learned in college to make money today. Everything I’m doing today to earn money from home, I've learned along […]

The post Best Work-at-Home Courses to Start Earning Money This Year appeared first on The Work at Home Woman | Legit Work From Home Jobs.

* This article was originally published here

$16.31/Hr – Work from Home Service Center Representatives – Start Jan. 4th

by Chris Durst        Nov. 18, 2020

If you have a HS diploma or GED and you’d like to work from home for a larger company, Sedgwick — which specializes in processing insurance claims — is hiring Service Center Representative.

No college required. No state hiring restrictions mentioned. Benefits included and they start on DAY ONE. “The work is so easy, it’s literally data entry,” Yabina I. posted to our Facebook page.

“Start date January 4, 2021.”

Pay is $16.31 per hour.

Here’s what the company has to say about these openings:

“For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 21,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets — their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

PRIMARY PURPOSE: To provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Educates and informs the customer multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.
• Assigns new claims to the appropriate claims handler.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center
• Specialist/management as needed.
• Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization’s quality program(s).

QUALIFICATIONS

• High school diploma or GED required. College courses preferred

Experience

• One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

Skills & Knowledge

• Knowledge of medical terminology
• Understanding of claims management
• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Strong organizational skills
• Good interpersonal skills
• Ability to multi task in fast paced environment
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
• Ability to work in a team environment and/or independently
• Ability to meet or exceed Performance Competencies”

CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. May you be working from home soon!

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* This article was originally published here

300+ Work from Home Jobs With Humana – Comprehensive Benefits

by Chris Durst     Nov. 17, 2020

Humana is a large health insurance company, as you may know. They had 2019 revenue of $56.9B, and have about 46,000 employees.

Their growth means they’re hiring on an ongoing basis, including hundreds of home-based positions. Openings include full and partial telecommute.

Among the job categories they are hiring in are consumer service, sales, product development, marketing, analytics, financial, technology, business services, enterprise development, risk and compliance, human resources, product development, and many more.

Pay, hiring states, and hours vary according to the job. The company’s benefits package looks comprehensive.

Benefits

• Employee benefits include:
• 401(k) Retirement Savings Plan
• Tuition Assistance
• Life Insurance
• Discounted Pre-paid Legal
• Homeowner’s and Auto Quote Services
• Health Plan Incentives
• Healthcare Spending Accounts
• Dental Benefits
• Vision Benefits
• Supplemental Health
• Long-term Care
• Employee Assistance Program
• Personal Health Coaching
• Flu Shots

To see Humana’s current work at home positions, CLICK HERE then…

In the left column of the page, under the “Work Style” heading, check the “Work at Home’ box.

Additionally, if you would like to see ONLY the positions that are hiring in your area, go to the “City” section in that same left column, and check the box next to your city if it is listed.

Finally, be sure to use the Job Category, Job Type, and Full/Part-Time sections to further refine your search. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page.

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The post 300+ Work from Home Jobs With Humana – Comprehensive Benefits appeared first on Work From Home Jobs by Rat Race Rebellion.

* This article was originally published here

Work from Home for the Company That Created the Nectar Mattress – Resident Now Hiring

by Chris Durst       Nov. 16, 2020

Resident, the company that founded the award-winning Nectar Sleep mattress, has posted a Remote Customer Experience Advocate position to their jobs page.

This is a full-time opportunity that requires a minimum of two years of “customer support, sales, de-escalation and retention experience.”

Pay is not listed in the job posting, and no state hiring exclusions are noted.

Here’s what the company has posted about this opportunity:

“Resident is an industry-leading startup in the Direct-to-Consumer mattress and home furnishings category. Since our founding of the award-winning Nectar Sleep in 2016, we have since launched additional new brands with the same mission of making inspiring products people love coming home to.

Every part of our company is built around growth, experimentation and velocity. If you believe in the importance of data-driven decision making, naturally curious and possess a truly customer-centric orientation, we might just be the right company for you!

**This is a Remote, Work from Home Call Center environment opportunity in the United States. Must be available to work any FT scheduled shift given between the hours: 6:00a-9:30p PST/ 9:00a-12:30a EST SUN-SAT. We are open 365 days a year. Must be willing to work weekends & key holidays. Additionally, you must have a dedicated quiet work space to be considered for this role.**

Responsibilities

• Help solve escalated issues through phone & email (dual channel; inbound/outbound)
• Troubleshoot, investigate, and create detailed notes in our admin system
• Provide follow up calls to customers to troubleshoot issues as necessary
• Actively collect insights from customers and focus on closing the communication loop by providing product feedback
• Provide timely updates regarding new trends in support issues
• Develop and document best practices to enhance troubleshooting processes
• Drive business growth and revenue by assisting with any sales inquiries or opportunities to cross sell/upsell
• Have a strong focus on retention by creating opportunities and options for customers interested in cancelling/returning orders
• Be a Subject Matter Expert/Brand Ambassador for all our products
• Continue to build on an already strong CS team culture

Requirements

• A minimum of 2+ years of customer support, sales, de-escalation and retention experience
• The ability to troubleshoot and problem solve on your own
• Have experience handling a high volume of tickets
• High School Diploma or equivalent
• Excellent written and spoken English
• Strong written communication skills that give you the ability to explain sometimes-complex instructions coherently
• Ability to bring an upbeat, professional and respectful approach to work each day
• Experience/proficiency in programs such as Kustomer, Chat Tools, Zendesk, Google Suite, Slack
• Comfortability and familiarity with working from home and being a self-starter
• Strong conflict resolution, sales, and de-escalation skills
• Strong computer skills with the ability to type at approximately 50+ WPM (ideally)
• Developed skills and refined strategies to turn requests for cancellations and returns into saves and sales opportunities to increase revenue
• Innately sales driven while keeping in mind the true value of the customer experience”

CLICK HERE to learn more and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. May you be working from home soon!

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* This article was originally published here

Make Up to $21/Hr. Helping People Stay on Their Meds – Work from Home

By Mike Haaren  Rat Race Rebellion Co-Founder  Nov. 12, 2020

Work from Home Jobs – Earn up to $21/hr. helping people stay on their meds – Training provided – Set your own schedule – Hiring from all states except CA, OH, ND, WA and WY. No college required.

Pleio continues to seek “GoodStarters” — If you’re looking for a side gig and you like to help people get better, Pleio continues to recruit for its GoodStart Mentor positions. Training is provided (unpaid, as you’re an independent contractor rather than an employee). Average pay is $14 – $18/hr., the company has said in earlier descriptions, though some GoodStarter reviews say the average is $17 – $21/hr. A training/performance bonus is also offered.

You’ll be helping patients get into a good routine with their medication, via phone using a script. No sales, no medical experience needed. Workflow may vary, so you should probably view this as side income rather than a main job.

Not a fit for everybody, but RRRebel Laura T. posted to our FB page, “I worked for them before. Basically calling people about their medicine and reading blurbs about it. Fairly easy gig. I was averaging about 1000 a month but wasn’t pushing a whole lot. Some people did really well.” Of course, “your mileage may vary.”

How Does It Work?

A person starting a new medication signs up for the GoodStart Program at their pharmacy because they want to make sure they’ll be using it correctly. You, the GoodStarter, make non-sales outgoing calls to those folks who signed up. (Don’t worry — you will NOT be giving medical advice.) During those calls, you’ll work from a script that reviews the side effects of the drug and reminds the patient of the routine for taking it.

You’ll also listen to the patient and report back any adverse effects the patient may have mentioned.

Requirements include a landline phone and PC (Macs not supported). “No wireless connections, dial-up modems, Wi-Fi, cellular hotspots, or satellite connections are accepted… No doctors, nurses, pharmacists or pharmacy technicians…”

As mentioned, you’ll be working as an independent contractor rather than an employee. Once you’re invited to train, you’ll need a credit and background check. (No recent bankruptcy or a felony record, for example, the company says.)

To go to the job listing, click here. For their requirements page, click here. Pay is monthly by direct deposit. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!

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* This article was originally published here

Work from Home as a Customer Advocate for Paycor

by Chris Durst       Nov. 11, 2020

Paycor, a company that helps businesses streamline their recruiting, HR and payroll processes, has posted openings for two types of remote remote roles — Customer Advocates and Associate Customer Advocates.

The roles are quite similar, however, the Customer Advocate position has more rigorous requirements — be sure to visit their site to determine which opportunity is the best fit for your skill set and experience.

Current and previous employees rate the company 3.7 out of 5 stars on Glassdoor and 3.2 out of 5 stars on Indeed.com.

Pay is not posted in the job listing but, according to SimplyHired, the company pays about $32,000/year for workers in the role Customer Advocates position. We have not confirmed this detail with the company.

No state limitations are mentioned in the post.

Here’s what the company has posted about these roles:

“At Paycor, our Customer Advocates demonstrate success with establishing and maintaining positive working relationships with customers and peers. They must possess a passion for providing world-class service, be independently driven in our virtual first environment, can learn new systems and/or enhanced functionality within an existing system, and be agile and flexible in a fast-paced environment. The Customer Advocates will work through our queues to help support and empower our customers as they come to us seeking guidance in navigating our products. They are also expected to act as an advocate for Paycor by ensuring that our customers receive top notch service every time. Launching a career at Paycor as a Customer Advocate allows for meaningful and challenging work that sets associates up for elevated career growth and advancement.”

ASSOCIATE CUSTOMER ADVOCATE

“Essential Duties and Responsibilities:

• Support customer interactions performing basic functions within the Perform application in a team setting in a contact center environment
• Act as a front-line triage by taking ownership and troubleshooting the more time sensitive, urgent and less complex issues by developing solutions to customer questions
• Expected to identify and troubleshoot appropriate next steps for more complex cases that require research, then route them to the appropriate party
• Follow defined process to escalate items as needed
• Document and manage cases within applicable systems by reviewing, updating, and closing daily
• Leverage resources for troubleshooting solutions to client questions
• Prioritize a variety of tasks for quarter end and year-end processing and reporting
• Must be able to meet or exceed expectations with schedule adherence
• Meet or exceed productivity goals including case closure while balancing quality of each interaction
• Monitor pay planner and update scheduled payroll dates accordingly – Only PPS
• Attend internal meetings and huddles as scheduled
• Other duties as assigned

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.

• Post-high school education or equivalent work experience preferred.
• 0-1 years of multi-channel customer service
• Contact center experience preferred
• Excellent organizational and customer service skills
• Ability to work in a fast-paced and high-volume environment.
• Ability to interface with multiple departments, multi-task and work independently.
• Strong interpersonal, verbal and written communication skills.
• Familiar with Windows based PC software and strong data entry skills
• Adherence to schedule and role assignments to ensure timely responses”

CUSTOMER ADVOCATE
Essential Duties and Responsibilities

• Support customer interactions performing basic functions within the Perform application in a team setting in a contact center environment
• Act as a front-line triage by taking ownership and troubleshooting the more time sensitive, urgent and less complex issues by developing solutions to customer questions
• Support customers as an advocate by educating and counseling them on procedures to eventually enable self-sufficient system usage.
• Monitor the Perform system and proactively identify actions needed to correct issues as they arise.
• Expected to identify and troubleshoot appropriate next steps for more complex cases that require research, then route them to the appropriate party
• Follow defined process to escalate items as needed
• Document and manage cases within applicable systems by reviewing, updating, and closing daily
• Leverage resources for troubleshooting solutions to client questions
• Prioritize a variety of tasks for quarter end and year-end processing and reporting
• Must be able to meet or exceed expectations with schedule adherence
• Meet or exceed productivity goals including case closure while balancing quality of each interaction
• Monitor pay planner and update scheduled payroll dates accordingly – Only PPS
• Attend internal meetings and huddles as scheduled
• Other duties as assigned

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.

• Bachelor’s degree preferred or 4 years equitable business experience required
• 2 years of prior customer facing HCM or Paycor experience preferred
• 4-6 years of multi-channel customer service experience
• Proven excellence in customer service and relationship building skills required
• Effective organizational skills proven in a fast-paced, service-oriented position
• Familiarity with HCM software, including the ability to troubleshoot software configurations
• Ability to interface with multiple departments, multi-task, think on your feet and work independently
• Strong interpersonal, verbal and written communication skills
• Excellent understanding of Operating Systems and MS Office products
• Prior experience transferring knowledge to others in training environment or virtually; utilizing on-line tools such as Zoom, Go To Meeting or Skype preferred
• Ability to effectively solve problems by balancing detailed questions with creative solutions
• Project management experience preferred
• Adherence to schedule and role assignments to ensure timely responses

Click the following links to learn more to apply for the Associate Customer Advocate position or the Customer Advocate position. For more jobs like these, be sure to check our Newest Jobs & Gigs page. To get our new job postings ASAP, like our Facebook page and check your feed for our posts. May you be working from home soon!

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* This article was originally published here