by Rat Race Rebellion February 11, 2026
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Transcom is a leading global customer experience specialist, renowned for its extensive network of contact centers and work-at-home agents.
With a presence in over 28 countries, Transcom delivers services in 33 languages to a diverse range of international brands. The company prides itself on fostering a supportive and inclusive work environment, where employees are encouraged to grow and develop their skills.
The Technical & Customer Experience Advisor role is pivotal in providing exceptional support to customers using smartphones, tablets, and computers. Advisors are tasked with resolving technical issues, answering product queries, and assisting with account services. This role is perfect for those who have a passion for technology and a knack for delivering outstanding customer service.
This position is fully remote, allowing you to work from the comfort of your home anywhere within the specified states in the US. Transcom provides the necessary equipment and a structured environment to ensure your success in this role.
The following contains details excerpted from the Technical & Customer Experience Advisor job posting:
This role involves providing technical support and customer service to clients, ensuring a seamless experience.
Responsibilities
- Engage with callers to identify and resolve technical issues.
- Navigate multiple applications to research solutions.
- Provide step-by-step instructions to customers.
- Resolve conflicts and handle frustrated customers.
- Adhere to a structured schedule and handle high-volume calls.
Relevant Experience & Skills
- Strong computer knowledge with typing skills of at least 30 wpm.
- Excellent English communication skills, both written and verbal.
- Ability to multitask and manage applications while on calls.
- Experience in technical support or troubleshooting preferred.
- Previous call center or remote work experience preferred.
Compensation & Benefits
The estimated compensation for this role is $17.31/hr. + performance-based incentives + health benefits + 401(k) match.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site.)
CLICK HERE for full details and to apply for this Technical & Customer Experience Advisor position.
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The post Remote Technical & Customer Experience Advisor — $17.31/hr. + Incentives + Health Benefits appeared first on Rat Race Rebellion.
* This article was originally published here