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Sunday, October 25, 2026

Following Up Is a Skill. Chasing Isn’t a Strategy.

by Rat Race Rebellion       October 25, 2026

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At some point in almost every job search, the question comes up: Should I follow up?

The answer, according to much of the conventional career advice, is yes – promptly, professionally, and with enough enthusiasm to signal genuine interest but not so much that you become a nuisance. The challenge is that this advice has never been very precise about what that middle ground looks like, how many attempts are appropriate, or whether following up actually changes anything.

Job seekers are left to navigate an unwritten protocol that varies by employer, by hiring manager, and by the specific stage of the process. The same behavior – sending a message after a week of silence – might be welcomed by one recruiter and noted unfavorably by another.

The question worth asking isn’t just when to follow up. It’s what following up can actually accomplish, and at what point it shifts from professional communication into something else.


How following up became standard advice

Much of the traditional advice around following up assumes some degree of personal contact: a recruiter you’ve spoken with, a hiring manager you’ve met, or someone who can connect your name to an application. But many modern hiring processes begin without any direct interaction at all.

Most applications now move through online portals, automated systems, and centralized recruiting teams. A candidate may never interact with a specific human being until they’ve already cleared several filters. There’s often no direct contact to follow up with and when there is, it’s frequently a recruiter managing dozens or hundreds of active candidates at once.

The advice to follow up was built for a world where you had a relationship to maintain. In many hiring situations today, there isn’t one yet – and following up is being used to try to build one from the outside.


Not all follow-ups are created equal

The word “follow-up” covers a lot of different situations, and treating them the same way creates most of the confusion.

A candidate who submitted an application through an employer’s website and has had no subsequent contact with anyone at the company is in a fundamentally different position from someone who has completed two rounds of interviews and been told a decision was coming by Friday. Applying the same advice – follow up promptly, follow up again if you haven’t heard – to both situations misses something important.

After submitting an application, the value of following up is often less clear. There’s no established relationship, often no direct contact to reach, and recruiters managing large volumes may not be in a position to respond individually. A follow-up note might signal enthusiasm, but it may do little to change how or when an application is reviewed.

After an interview, the calculus changes. A conversation has happened. A relationship, however brief, exists. Following up with a thank-you, a clarifying question, or a note of continued interest is appropriate, and in many cases expected.

After a promised timeline has passed, asking for an update is entirely reasonable. The employer set an expectation. Asking about it isn’t persistence. It’s holding up your end of a professional exchange.

Sometimes a follow-up isn’t intended to influence the employer at all. A candidate weighing another offer or managing competing timelines may simply need information to make a decision of their own. In that case, following up isn’t about demonstrating enthusiasm or staying visible, it’s about getting what you need to make an informed choice.

The more direct the engagement, the more reasonable it becomes to expect communication in return.

💡 Did you find this interesting? Browse similar posts right here.

When following up becomes chasing

There’s a difference between keeping a conversation open and trying to keep an opportunity alive on your own.

A follow-up that serves a purpose – confirming continued interest, asking about a decision timeline, checking in after a stated deadline passes – is professional communication. It’s specific, it has a reason to exist, and it gives the recipient something to respond to.

Chasing begins when the same message is sent again, without new information, without a meaningful prompt, and without a response to build on. The message may be polished and professional in tone, but its real function has shifted: it’s no longer communicating something. It’s trying to manufacture momentum.

That’s an important distinction, and not to assign blame, but because understanding it clarifies what following up can actually accomplish. Additional messages don’t necessarily create additional influence. A third email is unlikely to resolve whatever is happening behind the scenes.

The complicating factor is that candidates often chase because employers leave them without information. A process with no updates, no timeline, and no response isn’t a failure of candidate judgment, it’s a communication gap on the employer’s end. Recognizing that doesn’t make additional follow-ups more effective, but it does mean the instinct to reach out again is understandable, not simply a misstep.


The employer’s responsibility in the silence

Employers receive far more applications than they can respond to individually, and expecting a personalized update for every applicant isn’t realistic. An automated confirmation that an application was received is a reasonable baseline, not a guarantee of further contact.

Once a candidate has been asked to interview, complete an assessment, or respond to a recruiter’s questions, something changes. The employer has initiated a conversation. The candidate has invested time and attention in good faith. The expectation of some communication – even something brief – isn’t unreasonable.

A hiring process that goes quiet for weeks after an interview, a promised timeline, or a request for additional materials isn’t necessarily bad intent. Timelines slip, decisions get delayed, internal priorities shift. But a short note – even to say that the process is taking longer than expected – can ease much of the pressure that leads to repeated follow-ups in the first place.

Following up wouldn’t feel like such uncertain territory if the hiring process communicated more clearly. The burden doesn’t fall entirely on candidates to manage silence they didn’t create.


Knowing when to move on without closing the door

At some point, additional follow-up stops serving the candidate and starts simply prolonging the uncertainty.

Moving on doesn’t require withdrawing an application or announcing anything to anyone. It means making a quiet decision to stop devoting energy to an update that may not come, while remaining open to an outcome that still could.

A candidate might choose to send one final, professional note, or simply redirect their attention elsewhere. Neither decision requires formally closing the door.

The practical reality is that candidates often have more control over their time and attention than they do over a hiring decision. What they can control is where they put their focus. A single opportunity, pursued past the point of usefulness, can crowd out the energy better spent somewhere else.

It’s harder to act on that when the opportunity is one you genuinely want.


The Bottom Line

Following up is a professional skill. Used well, it signals genuine interest, maintains an existing relationship, and keeps a conversation from going cold through inattention. There are real moments in a hiring process where it matters.

But it’s not a lever candidates can keep pulling until a decision changes. The follow-up doesn’t create the opportunity – it responds to one that already exists. When that opportunity has gone quiet without explanation, another message may not be enough to reopen it.

Following up is a way to communicate interest. It shouldn’t become a requirement to repeatedly prove it.

And knowing when to stop isn’t the same as giving up. Sometimes it’s simply recognizing where your influence ends, and deciding that your time is better spent somewhere it can actually make a difference.

💡 Didn’t find what you were looking for? Check out these related roles and resources

The post Following Up Is a Skill. Chasing Isn’t a Strategy. appeared first on Rat Race Rebellion.



* This article was originally published here

Saturday, October 24, 2026

Remote Companies Offering Four-Day Workweeks: What the Schedules Really Look Like

by Rat Race Rebellion       October 24, 2026

✅ Subscribe to our daily newsletter to get the latest vetted remote job leads delivered straight to your inbox.

“Four-day workweek” has become one of the more talked-about employer benefits of the last few years, but the phrase hides a meaningful split. At some employers, a four-day workweek means genuinely working fewer hours – 32 hours across four days, with the fifth day off and no catch-up expected. At others, it means fitting the same 40 hours into four longer days – working four ten-hour days instead of five eight-hour ones. At still others, “four-day” is really a reduced-hour or flexible-schedule arrangement with its own trade-offs on pay or availability.

For a job seeker, the version matters. A 32-hour reduced week at full pay is a different offer than a 40-hour compressed week with four ten-hour days, and either is different from a part-time schedule that cuts pay to match. The headline “we have a four-day workweek” tells you almost nothing about what your week will actually look like.

The guide below walks through the three main arrangements, then names four remote employers that currently operate a reduced-hour four-day workweek at full pay. Each entry covers what the schedule actually looks like, whether the policy applies to US remote employees, what hiring areas to watch, and what to confirm during the hiring process before you assume the policy fits your life.

Quick note on sourcing: Four-day workweek policies evolve, and some companies that piloted the model have since scaled back. The companies below each have the policy documented in public materials and have hired for remote roles in 2026. Specific openings change frequently. Always check each company’s careers page for current postings, and confirm the specific role you’re applying to is covered by the four-day policy before you commit.


Three Common Arrangements Hiding Behind “Four-Day Workweek”

Before talking about any specific employer, it helps to recognize which version of the policy you’re looking at.

Reduced-hour workweek (roughly 32 hours over 4 days). This is the version most people picture. You work four days a week with reduced total hours – typically around 32, sometimes a few more, and the fifth day is yours. Pay stays at the full-time rate. This is the arrangement that’s hardest to find, because it costs employers real money to maintain output on fewer hours.

Compressed workweek (40 hours over 4 days). You still work 40 hours, but across four longer days – typically four ten-hour days with a weekly day off. The schedule gives you a three-day weekend, but it doesn’t reduce your working time; it concentrates it. This is a legitimate four-day arrangement, and some people prefer it, but calling it a “four-day workweek” without the hour distinction obscures what’s actually on offer.

Reduced-hour or flexible schedule (varies). A broad category of arrangements where you work fewer than 40 hours, often at proportionally reduced pay, sometimes with scheduling flexibility built in. Part-time W-2 roles, 80%-salary reduced-hour arrangements, and some nonprofit “4/5 pay for 4/5 time” models all live here. These can be good fits for people who want to trade some income for time, but they’re a different financial proposition than the full-pay reduced week.

The simplest question to ask any employer advertising a four-day workweek: How many hours per week are you expecting me to work, and what’s the pay? The answer tells you which of the three you’re looking at.


Remote Employers With a Reduced-Hour, Full-Pay Four-Day Workweek

The four companies below all document a reduced-hour four-day workweek at full pay, apply the policy to remote employees, and have hired for remote roles in 2026. Each entry notes the specifics worth confirming before you accept any offer.

Buffer

The schedule: 32 hours across four days, Monday through Thursday, at full salary. Buffer treats Friday as part of the weekend – no meetings on Fridays, deadlines hit by Thursday. The policy has been permanent since 2020.

Remote eligibility: Fully remote globally. Buffer’s team spans 22 countries, 51 cities, and 11 time zones.

Hiring areas: Engineering, product, customer advocacy, marketing. Buffer runs lean, so openings don’t appear year-round in every function.

Good to know: Buffer describes itself as “remote but not async-first” – a four-day schedule still comes with sync-overlap expectations for team meetings during specific hours, which can constrain the flexibility in practice.

Smalls

The schedule: 32 hours over four days at full pay, with Fridays off. Smalls, a direct-to-consumer cat food company, is one of the most frequently cited US remote employers running a reduced-hour four-day workweek.

Remote eligibility: US remote-first, headquartered in New York City. Most roles are open to US-based candidates working remotely.

Hiring areas: Marketing, operations, customer experience, product, and customer-facing “Cat Concierge” support.

Good to know: Policy specifics vary across Smalls’ job postings – PTO terms, for example, differ between listings – so confirm the exact arrangement for your role, especially for customer-facing positions where coverage patterns can look different from the rest of the company.

Kickstarter

The schedule: 32 hours across four days at full pay, Monday through Thursday with Fridays off. Kickstarter adopted the policy in 2022 and codified it in the November 2025 union contract.

Remote eligibility: Fully remote across 14 US states, the UK, and two Canadian provinces – not all 50 US states.

Hiring areas: Community support, product management, design, brand and communications, engineering.

Good to know: Confirm your state is on Kickstarter’s current eligibility list for the specific role before investing in the application – the state list can shift by function.

Civo

The schedule: A four-day workweek at full pay – 34 hours across four 8.5-hour days per Civo’s own 2022 policy announcement, with employees choosing Monday or Friday as the day off and alternating staff maintaining five-day coverage. Civo also allows a five-day schedule for employees who prefer it.

Remote eligibility: UK-based but hires remote workers internationally. US applicants should confirm current US-remote eligibility on the specific role.

Hiring areas: Engineering (including Go developers and solution engineers), sales, customer success, and marketing.

Good to know: International hires may be employed through a local entity or engaged as contractors depending on the country – the arrangement affects pay, taxes, and benefits in meaningful ways. Clarify which applies to you before accepting.

💡 Did you find this interesting? Browse similar posts right here.

What to Ask Before You Commit

A few practical checks worth running during the interview process and before accepting any four-day workweek offer, regardless of which model:

Confirm the hours and the pay in writing. The offer letter should state the weekly hour expectation and the annual pay. “Four-day workweek” without those two specifics is a vibe, not an arrangement. If the recruiter can’t give you the hour count directly, that’s a signal to slow down.

Ask how workload expectations have changed. A reduced-hour schedule is only meaningful if the workload is designed around it. Ask whether deadlines, performance targets, headcount, and staffing expectations have been adjusted to reflect the shorter week. An employer can cut scheduled hours without cutting what’s expected to get done, which leaves employees trying to fit five days of work into four.

Ask whether the policy applies to your specific role. Some companies operate a four-day workweek for most of the organization but exempt customer-facing teams, on-call engineering roles, or executive leadership. The policy on the careers page may not cover the role you’re interviewing for.

Clarify how the fifth day actually works. At some employers, it’s a hard day off with no expectation of availability. At others, it’s a “flexible” day with soft expectations around monitoring Slack, responding to emergencies, or occasionally joining a meeting. Those are different arrangements – ask directly.

Understand the probation or trial structure. Some four-day workweek employers run the policy as a company-wide standard; others have it structured as a benefit employees earn after a probationary period on a standard five-day week. Confirm when the schedule actually starts for you.

Check what happens if the policy changes. Several high-profile four-day workweek experiments have been reversed in recent years – companies that piloted the policy and later returned to five days when business pressures changed. There’s no guaranteeing any given employer keeps the policy forever. That’s not a reason to avoid these companies; it’s a reason to value the arrangement while you have it rather than planning the next five years around it.


Final Take

A four-day workweek can be a meaningful benefit, especially when it means fewer hours without a reduction in pay. But the number of days on your schedule only tells part of the story. What matters just as much is whether the workload, expectations, and company culture actually support a shorter week.

The companies featured here show that reduced-hour workweeks are possible, even in remote environments. If you’re exploring one of these opportunities, look beyond the advertised schedule. The goal isn’t simply to work four days instead of five. It’s to find an arrangement that genuinely gives you more time back.

💡 Didn’t find what you were looking for? Check out these related roles and resources

The post Remote Companies Offering Four-Day Workweeks: What the Schedules Really Look Like appeared first on Rat Race Rebellion.



* This article was originally published here

Friday, October 23, 2026

Mudflap is Hiring! — Overnight — Remote Customer Support Team Lead — Up to $70,000/yr.

by Rat Race Rebellion       October 23, 2026

✅ Verified listing: The link below takes you directly to the employer’s site to apply. This position was live as of the post date, but listings can close quickly! Subscribe to our daily newsletter to get the latest vetted remote job leads delivered straight to your inbox.

About Mudflap

Mudflap is a dynamic company dedicated to revolutionizing the trucking industry, which is a crucial $800 billion sector in the U.S. economy. By offering market-leading payment solutions, Mudflap helps truckers save significantly on fuel costs, their primary business expense, while also connecting fuel stop partners to new customers. As an innovative marketplace business, Mudflap is on a mission to support independent truckers who keep America moving.

As a full-time, remote role, the Overnight Customer Support Team Lead position offers flexibility and the opportunity to work during overnight hours. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering exceptional customer service around the clock.

What Your Day Will Look Like

In this role, you’ll lead a team of customer support agents, ensuring they provide top-notch service to truckers during overnight hours. Your day will involve real-time customer support, team development, and performance coaching. You’ll monitor interactions for quality assurance, provide feedback, and collaborate with cross-functional teams to enhance the customer experience.

Responsibilities & Expectations

  • Improve Experience: Enhance customer satisfaction
  • Empower Agents: Resolve issues promptly
  • Track Metrics: Ensure top-notch support
  • Monitor Interactions: Deliver quality assurance
  • Provide Feedback: Improve performance and teamwork

Relevant Experience & Skills Required

  • Education Requirements: No degree required
  • Leadership Experience: 3+ years managing teams
  • Tool Proficiency: Zendesk, Intercom, or similar
  • Communication Skills: Strong written and verbal
  • Problem Solving: Data-driven and proactive

Compensation & Benefits

The compensation for this role is $60,000 – $70,000/yr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Support,” “Team Lead,” and “Overnight” appear in your past experience if applicable.
  • Highlight any specific experience you have with Zendesk.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Mudflap Job Page

Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We just find the great leads!

The post Mudflap is Hiring! — Overnight — Remote Customer Support Team Lead — Up to $70,000/yr. appeared first on Rat Race Rebellion.



* This article was originally published here

Thursday, October 22, 2026

Amazon is Hiring! — Remote Technical Care Associate — Up to $27.21/hr.

by Rat Race Rebellion       October 22, 2026

✅ Verified listing: The link below takes you directly to the employer’s site to apply. This position was live as of the post date, but listings can close quickly! Subscribe to our daily newsletter to get the latest vetted remote job leads delivered straight to your inbox.

About Amazon Leo

Amazon Leo is a pioneering initiative by Amazon, focusing on expanding internet connectivity through its low Earth orbit satellite network. This ambitious project aims to provide fast and reliable broadband services to areas that are currently underserved by traditional networks. From households to educational institutions, Amazon Leo is committed to bridging the digital divide and empowering communities worldwide.

As a full-time remote role, the Technical Care Associate position offers flexibility in scheduling, including the possibility of working nights, weekends, and holidays. This allows for a dynamic work-life balance, making it suitable for individuals who thrive in a flexible environment.

What Your Day Will Look Like

As a Technical Care Associate, your day will involve managing customer escalations, providing detailed technical support, and collaborating with other teams to resolve complex issues. You will document resolutions, identify trends, and contribute to improving support processes, ensuring a smooth and efficient customer experience.

Responsibilities & Expectations

  • Manage Escalations: Handle Tier 1 escalations
  • Provide Support: Deliver technical assistance
  • Collaborate Teams: Work with cross-functional teams
  • Document Solutions: Record steps and resolutions
  • Identify Trends: Propose process improvements

Relevant Experience & Skills Required

  • Education Requirements: High school diploma required
  • Technical Skills: Experience with web technologies
  • Communication Abilities: Strong verbal and written skills
  • Customer Service: 2+ years experience
  • Flexibility: Adaptable to schedule changes

Compensation & Benefits

The compensation for this role is $19.13 – $27.21/hr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Technical Support,” “Customer Service,” and “Troubleshooting” appear in your past experience if applicable.
  • Highlight any specific experience you have with Microsoft Office products.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Amazon Job Page

Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We just find the great leads!

The post Amazon is Hiring! — Remote Technical Care Associate — Up to $27.21/hr. appeared first on Rat Race Rebellion.



* This article was originally published here

Wednesday, October 21, 2026

Kiva.org is Hiring! — Non-Phone — Remote Social Media Associate — Up to $62,600/yr.

by Rat Race Rebellion       October 21, 2026

✅ Verified listing: The link below takes you directly to the employer’s site to apply. This position was live as of the post date, but listings can close quickly! Subscribe to our daily newsletter to get the latest vetted remote job leads delivered straight to your inbox.

About Kiva.org

Kiva.org, a global nonprofit established in 2005, is dedicated to expanding financial access to underserved communities worldwide. By facilitating crowdfunded loans, Kiva empowers individuals to support impactful causes, from gender equity to climate change. With over two million lenders and more than $2 billion invested across 100 countries, Kiva is a leader in financial inclusivity.

Full-time and remote, this position offers flexibility for candidates in specific U.S. states. The Social Media Associate will collaborate with a global team to enhance Kiva’s digital presence and drive engagement.

What Your Day Will Look Like

Develop and execute social media strategies, manage content planning and scheduling, and engage with Kiva’s online community. Analyze platform performance and collaborate with cross-functional teams to optimize content and expand Kiva’s digital reach.

Responsibilities & Expectations

  • Develop Strategy: Create social media plans
  • Content Management: Plan and schedule posts
  • Engage Community: Monitor and respond to interactions
  • Analyze Performance: Compile monthly reports
  • Collaborate Teams: Work with creative and growth teams

Relevant Experience & Skills Required

  • Education Requirements: No degree required
  • Social Media Experience: 2+ years required
  • Platform Knowledge: Instagram and Facebook
  • Tool Proficiency: Familiar with Sprout Social
  • Design Skills: Experience with Canva

Compensation & Benefits

The compensation for this role is $51,700 – $62,600/yr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Social Media Strategy,” “Content Management,” and “Community Engagement” appear in your past experience if applicable.
  • Highlight any specific experience you have with Sprout Social.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Kiva.org Job Page

Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We just find the great leads!

The post Kiva.org is Hiring! — Non-Phone — Remote Social Media Associate — Up to $62,600/yr. appeared first on Rat Race Rebellion.



* This article was originally published here

Tuesday, October 20, 2026

Flex is Hiring! — Remote Customer Experience Specialist — Up to $100,000/yr.

by Rat Race Rebellion       October 20, 2026

✅ Verified listing: The link below takes you directly to the employer’s site to apply. This position was live as of the post date, but listings can close quickly! Subscribe to our daily newsletter to get the latest vetted remote job leads delivered straight to your inbox.

About Flex

Flex is a trailblazing company revolutionizing financial services for business owners by building an AI-native private bank. Since its public launch in September 2023, Flex has rapidly grown to achieve nine-figure annualized revenue. The company is on track to reach profitability by 2026, driven by its mission to reconstruct banking, credit, payments, and financial operations into a single, intelligent system. Flex aims to serve affluent business owners, providing them with a comprehensive financial home. With over $100 million in equity and $300 million in debt raised, Flex is poised to capture a massive market opportunity.

Flex offers a full-time, remote Customer Experience Specialist role with flexibility in location, including options in San Francisco, Miami, New York, and remote work. The position requires availability for night and weekend shifts, reflecting the company’s commitment to providing high-quality customer service around the clock.

What Your Day Will Look Like

As a Customer Experience Specialist, you will handle complex customer issues related to banking, credit, and payments through email, chat, and phone. You will guide VIP accounts through processes, manage sensitive scenarios, coordinate with various teams, and file detailed reports. Your role will also involve testing new features and improving existing processes.

Responsibilities & Expectations

  • Resolve Issues: Handle banking, credit, payments queries
  • Guide Clients: Assist high-revenue accounts meticulously
  • Coordinate Teams: Work with engineering, risk, compliance
  • Document Processes: Update and create documentation
  • Qualify Leads: Route high-value leads to sales

Relevant Experience & Skills Required

  • Education Requirements: No degree required
  • Communication Skills: Clear, professional English
  • Technical Skills: Proficient with CRM tools
  • Problem Solving: Investigative mindset
  • Emotional Resilience: Calm under pressure

Compensation & Benefits

The compensation for this role is $60,000 – $100,000/yr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Experience Specialist,” “fintech,” and “remote work” appear in your past experience if applicable.
  • Highlight any specific experience you have with Zendesk, Salesforce.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Flex Job Page

Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We just find the great leads!

The post Flex is Hiring! — Remote Customer Experience Specialist — Up to $100,000/yr. appeared first on Rat Race Rebellion.



* This article was originally published here

Flex is Hiring! — Remote Customer Experience Specialist — Up to $100,000/yr.

by Rat Race Rebellion       October 20, 2026

✅ Verified listing: The link below takes you directly to the employer’s site to apply. This position was live as of the post date, but listings can close quickly! Subscribe to our daily newsletter to get the latest vetted remote job leads delivered straight to your inbox.

About Flex

Flex is a trailblazing company revolutionizing financial services for business owners by building an AI-native private bank. Since its public launch in September 2023, Flex has rapidly grown to achieve nine-figure annualized revenue. The company is on track to reach profitability by 2026, driven by its mission to reconstruct banking, credit, payments, and financial operations into a single, intelligent system. Flex aims to serve affluent business owners, providing them with a comprehensive financial home. With over $100 million in equity and $300 million in debt raised, Flex is poised to capture a massive market opportunity.

Flex offers a full-time, remote Customer Experience Specialist role with flexibility in location, including options in San Francisco, Miami, New York, and remote work. The position requires availability for night and weekend shifts, reflecting the company’s commitment to providing high-quality customer service around the clock.

What Your Day Will Look Like

As a Customer Experience Specialist, you will handle complex customer issues related to banking, credit, and payments through email, chat, and phone. You will guide VIP accounts through processes, manage sensitive scenarios, coordinate with various teams, and file detailed reports. Your role will also involve testing new features and improving existing processes.

Responsibilities & Expectations

  • Resolve Issues: Handle banking, credit, payments queries
  • Guide Clients: Assist high-revenue accounts meticulously
  • Coordinate Teams: Work with engineering, risk, compliance
  • Document Processes: Update and create documentation
  • Qualify Leads: Route high-value leads to sales

Relevant Experience & Skills Required

  • Education Requirements: No degree required
  • Communication Skills: Clear, professional English
  • Technical Skills: Proficient with CRM tools
  • Problem Solving: Investigative mindset
  • Emotional Resilience: Calm under pressure

Compensation & Benefits

The compensation for this role is $60,000 – $100,000/yr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Experience Specialist,” “fintech,” and “remote work” appear in your past experience if applicable.
  • Highlight any specific experience you have with Zendesk, Salesforce.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Flex Job Page

Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We just find the great leads!

The post Flex is Hiring! — Remote Customer Experience Specialist — Up to $100,000/yr. appeared first on Rat Race Rebellion.



* This article was originally published here