by Brian Robinson Dec. 16, 2025
| *Please Note!* We’ve curated this job from the employer’s site. We’re not affiliated with the company and don’t post jobs on their behalf. All job listings link directly to the company’s own application page or career site.
As we write (see the post date above), this job listing is online and applications appear to be open. But jobs can fill at any time, sometimes within hours of posting! (We have no control over the company’s hiring decisions.) So apply or share quickly if interested! For prompt notice of our job postings, join our Telegram channel. |
SimplePractice, a health technology and practice management software company, has posted a Remote Support Specialist opening to their careers page.
In this role, you would serve as the front line of customer communication, assisting health and wellness clinicians by phone, chat, and email, troubleshooting questions, scheduling screen-sharing sessions, and ensuring a high-quality customer experience.
Applicants should have customer support experience, strong communication and problem-solving skills, comfort working with multiple software tools, and the ability to manage priorities in a fast-paced, customer-focused environment.
We love that they state, “Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. …if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this role.“
The posted pay rate is $46,000–$48,000 annually.
The company is hiring from the United States.
This role includes a comprehensive benefits package, including health insurance, 401(k) with company match, paid time off, parental leave, and more.
Following are details excerpted from the Remote Support Specialist job posting:
SimplePractice is dedicated to improving access to quality care by equipping health and wellness clinicians with tools that help them thrive in private practice. Supporting customer success is a top priority, and this role plays a key part in delivering a world-class support experience to a growing provider community. This is a full-time, hourly (non-exempt) remote position, with overtime available during peak periods and a need for some evening and weekend availability.
Job Responsibilities
-
Respond to inbound customer inquiries via phone, chat, and email while meeting service level agreements
-
Provide accurate, thoughtful solutions to customer questions about the platform and its features
-
Schedule live screen-sharing sessions and make outbound calls when needed
-
Escalate technical issues to appropriate internal teams
-
Identify trends in customer inquiries and flag potential product issues
-
Support revenue goals by helping with trial-to-paid conversions, retention, upsells, and add-on feature adoption
-
Collaborate with Customer Success and other internal teams to resolve complex inquiries
-
Identify knowledge gaps and contribute to internal documentation improvements
Requirements
-
Bachelor’s degree from an accredited college or university
-
2–3 years of experience in a customer support or service role serving a professional customer base
-
Excellent written, verbal, and phone communication skills
-
Strong problem-solving abilities and attention to detail
-
Ability to work independently, manage multiple tasks, and prioritize effectively
-
Comfort handling sensitive or urgent customer situations
-
Experience using multiple computer-based tools such as Slack, Asana, Zendesk, and Google Workspace
Bonus Qualifications
-
Empathy, patience, and a genuine desire to help others
-
Friendly, conversational communication style
-
Experience working in SaaS environments or with Zendesk
Compensation & Benefits
-
Base salary range of $46,000–$48,000 annually
-
Eligibility for bonuses, commissions, and overtime pay depending on role and season
-
Medical, dental, vision, life, and disability insurance
-
401(k) plan with company match
-
Flexible Time Off, wellbeing days, paid holidays, and summer Fridays
-
Mental health resources
-
Paid parental leave and backup care
-
Tuition reimbursement
-
Employee Resource Groups (ERGs)
SimplePractice encourages candidates from all backgrounds to apply, even if they do not meet every listed qualification.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Support Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
The post Remote Support Specialist Job Helping Health & Wellness Professionals Thrive appeared first on Rat Race Rebellion.
* This article was originally published here
For ten plus years, RRR has worked closely with Liveops and we’ve heard consistently positive feedback from the Rat Race Rebellion community and beyond.


