Remote Call Center Representative: $16.60/Hr., Benefits, Computer Provided

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by Chris Durst      Nov. 19, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

Conduent, the business process outsourcing giant, has posted Remote Call Center Representative openings.

In this role, you will help people every day by taking calls, actively listening to understand customers’ needs, and answering their questions. You’ll manage a high volume of incoming calls from customers while navigating through multiple systems.

Applicants should have at least one year experience with technical solving experience, excellent communication skills, and a typing speed of at least 35 words per minute.

A college degree is NOT required.

NOT CURRENTLY HIRING FROM the following states/areas: AK, CA, HI, MA, IL, MT, NY, Minneapolis, MN, Chicago, IL, NYC, Portland, OR, Montgomery County, MD, Seattle metro, and Washington, DC metro.

The starting pay rate is listed as $16.50 per hour. The company also offers a comprehensive benefits package that includes health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!

Following are excerpts from the Remote Call Center Representative job posting:

Note: When applying, please use computer to complete the Typing & Call Center Assessment

• Starting pay rate is $16.50 an hour!
• Plenty of career growth opportunities within the healthcare team!
• Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!
• Paid time off. Many shifts available*. Fully work from home!
• Must have open Flexibility!
• Training Schedules and Hours of Operation will be discussed during interviews.

As a member of the team, you will help people every day by taking calls, actively listening to understand customers’ needs, and answering their questions. You manage a high volume of incoming calls from customers while navigating through multiple systems.

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.

A few of the questions you may receive as a Call Center Representative are the following:

• Can you support and assist me with navigating this specific software?
• Would you be able to help enroll or change my course?
• I need help with scheduling a tax prep appointment, can you help me?
• Can you assist me with installing an application?
• Do you know how to update the current software I have?
• I need help with a tax refund, can you assist?
• “Can you assist me with resetting my password?”
• “Can you assist me, the website will not load?”

Responsibilities of the role:

• Install/Uninstall – How to install and troubleshoot install issues (identify OS, OS version, administrative rights, creating admin accounts, disabling antivirus/firewall software, running compatibility mode, unregister/register installer services, etc.) as guided by knowledgebase.
• Update – Explaining auto-update, manual updates (from website). Troubleshooting update issues including verifying version, identifying install location, etc. as guided by knowledgebase.
• Pre-Sales – What ways to get the product, cost and features of each individual product, order processing, refunds.
• Use/Navigation – Helping the Client with ease of use (locating forms, help content, calculation summaries).
• Calculation – Best effort verification of calculation questions or issues, understanding of calculation claim guarantee qualifications and process.
• Error check – Trouble connecting, errors sending, explaining the error where in the return it occurs and the fix. Fixing rejected returns using TP Admin or the Online Admin tool to identify the error code and following instructions listed in the tool to fix the error.
• Username/Password – forgot password – reset, forgot username – need information.
• Browser Issues – clear temp files/cookies, navigation information/troubleshooting, screen freeze/hand troubleshooting, compatibility issues.
• Importing/Printing – Fixing garbled print, not printing, explaining electronic vs. standard forms, how to print, copy request.
• State Product Usage – How to navigate, pricing information, date entering information.

What we look for in a Remote Call Center Representative…

We’re looking for people with a passion for helping others, are naturally empathetic and have the determination to deliver a comprehensive solution to these financial service-related calls. Customer service experience is a plus, but not required. To be successful in this role, you will have:

• At least one year experience with technical problem-solving experience.
• Ability to successfully complete virtual training class without missing a single day. 100% attendance is required for this position if offered.
• Excellent communication skills.
• Must type at least 35 wpm.
• Keyboarding and software proficiency.
• Great problem-solving skills.
• Ability to effectively multi-task.
• High school diploma, GED or college degree.
• Must have flexible schedule availability as schedule may differ in peak and non-peak periods of the year.

A successful completion of a background check and room inspection is required for this position.

Equipment and workspace requirements

• We will provide you with a computer and equipment
• You must have high-speed internet connection.
• Must be able to hardwire your work computer directly to your home modem via ethernet
• Must have a quiet workspace

We are currently NOT hiring in the following geographies:

States: AK, CA, HI, MA, IL, MT, NY

Metro Areas: MN- Minneapolis, IL – Chicago, NY – New York City

OR – Portland, MD – Montgomery County, Seattle metro, Washington DC metro

Remote Call Center Representative Compensation & Benefits:

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.

In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time.

The estimated salary range for this role is $16.50/hour.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Call Center Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

Follow us for the best work from home jobs & gigs!
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The post Remote Call Center Representative: $16.60/Hr., Benefits, Computer Provided appeared first on Rat Race Rebellion.

* This article was originally published here

Cool Remote Job: Get Paid to Repeat What You Hear

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by Chris Durst      Nov. 18, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

3Play Media is recruiting part-time work from home Voice Writers to provide accurate captions for live events. No experience necessary, no state hiring restrictions mentioned.

This might be the cool side gig you’ve been looking for some extra income.

In this role, you would:

• Find a quiet space in your home (for this job you’d need uninterrupted attention)
• Set yourself up with a comfortable headset and microphone
• Listen to the speaker who is addressing a group at a live event and, as simultaneously as possible, repeat what they are saying in a clear, well-enunciated voice. This enables the speech recognition software translate your words into real-time captions for audience members

In addition to re-speaking the words, you’d need to speak the punctuation (if you use speech-to-text on your cell phone, you likely already have the hang of this). So, for example, you will actually say the word PERIOD at the end of a sentence; or the words QUESTION MARK at the end of a question.

We reached out to the company regarding pay and they replied, “Live voice writers are paid on average $0.50 per captioned minute plus up to 20 minutes of prep/check-in time prior to an event. If an event runs long, they receive $0.55 per additional captioned minute.”

Here’s what the company has posted about these independent contractor roles:

Help Make Live Events More Accessible For All

3Play Media is committed to making media widely accessible, using technology and human expertise to deliver high-quality video and audio accessibility services to customers around the world. We believe that the impact of accessibility is universal and inclusive of all people, with and without disabilities.

We serve more than 10,000 customers across multiple industries, including education, media & entertainment, government, and enterprise companies. Our solutions increase the value of our customers’ online and live events by making it accessible and usable for all audiences.

Why work from home at 3Play

3Play Media is the premier media accessibility provider in North America – With more than 10,000 customers across education, media & entertainment, government, and enterprise companies, you’ll voice write for a wide variety of events to provide equal experiences for all attendees.

Voice Writers work with our patented technology – 3Play’s cutting edge platform for voice writing makes your time working as smooth and efficient as possible.

Flexible scheduling and freedom of choice– As a Voice Writer, you’ll choose the jobs you want to do that fit your schedule.

Competitive rates – We value all your time spent working. Voice Writers are paid for event prep time and overtime when events run long.

3Play provides transcription, closed captioning, audio description, and live captioning solutions to customers around the world. Period.

This is a skill called voice writing. Voice writing is one way to provide accurate captions for live events.

It’s kind of like simultaneous translation. Instead of a foreign language, a voice writer translates spoken words to written words with the help of an automated speech recognition software.

The practice of voice writing looks a little something like this [see video of this process in action by clicking the link at the bottom of this post]. The voice writer wears a comfortable headset with a microphone and sits with their computer in a quiet location.

As the event live stream begins, the voice writer speaks directly into an automated speech recognition engine. A voice writer’s breathing, diction, and pacing maintain accurate caption capture throughout the event.

Voice writing creates accurate, complete, understandable captions. This provides deaf or hard-of-hearing participants with the same level of access and information as hearing participants.

Required Qualifications

• Access to a headset, computer, and strong internet connection
• Excellent verbal communication, listening skills, and a clear, consistent speaking voice
• Sitting or standing comfortably for the duration of an event (up to 90 minutes)
• Multitasking between listening, speaking, and typing
• Managing projects, working independently, and closely following instructions
• Completing a background check before starting to work

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

Follow us for the best work from home jobs & gigs!
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The post Cool Remote Job: Get Paid to Repeat What You Hear appeared first on Rat Race Rebellion.

* This article was originally published here

20 Legit Ways to Get Paid Today and Make Money Online

Are you looking to make extra money fast? I know asking that question may sound like a bad advertisement in the making, but let’s face the facts. Most people could use some extra cash, and there’s no time better than the present. Thanks to the internet, there are many flexible and easy ways to make money […]

The post 20 Legit Ways to Get Paid Today and Make Money Online appeared first on The Work at Home Woman | Legit Work From Home Jobs.

* This article was originally published here

38 Best Work From Home Jobs That Provide Equipment

Do you want to work from home but don’t have the right equipment? No problem! We have 38 legitimate work from home jobs that provide equipment! As you will see in this list, there are companies in almost every industry that provide workers with all the tools they need to work from home. If you’re […]

The post 38 Best Work From Home Jobs That Provide Equipment appeared first on The Work at Home Woman | Legit Work From Home Jobs.

* This article was originally published here

HOT! Remote Inbound Contacts Representative: Humana is Hiring, $34,500-$47,400/Yr.

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by Chris Durst      Nov. 15, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

Humana, a Fortune 100 company in the health insurance sector, has posted Remote Inbound Contacts Representative openings to their careers page.

In this role you would address incoming telephone, digital, or written inquiries.

The pay range is $34,500 – $47,400 per year. “Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense…”

Equipment is provided.

Benefits start on day one, and appear to be broad.

Following are excerpts from the Remote Inbound Contacts Representative job posting:

The Inbound Contacts Representative represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

This is a Work from Home Position

Essential Functions

• Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
• Resolve patient issues through independent problem solving and with a goal of first call.

Required Qualifications

• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries and service requests professionally.
• Active listening, with a high degree of empathy
• Ability to remain calm and helpful even when dealing with upset patients.
• Demonstrate a patient centric mindset and a high sense of urgency to solve patient requests.
• Knowledge of basic help desk software, computer software and Microsoft Office applications including Microsoft Word, Excel, and Outlook

Preferred Qualifications – Remote Inbound Contacts Representative

• Bilingual English (read, write & speak) and Spanish (speak)
• A minimum of one (1) year of previous experience working in an inbound customer service call center.
• High school diploma or equivalent
• Ability to handle high call volume and multi‐task while providing an exceptional customer experience.
• Experience in E-Clinical Works or other electronic medical records system such as Epic, Athena Health, NextGen.
• Experience with use of virtual contact center solutions such as 8×8 Virtual Contact Center, Genesys, Ring Central, Five/9, etc.
• Knowledge of and strict adherence to HIPAA

Scheduled Weekly Hours: 40

Interview Format – HireVue

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work-At-Home Requirements

• To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. ​

Benefits

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$34,500 – $47,400 per year

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Inbound Contacts Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

Follow us for the best work from home jobs & gigs!
eNewsletter	Facebook	YouTube	Instagram	Telegram

The post HOT! Remote Inbound Contacts Representative: Humana is Hiring, $34,500-$47,400/Yr. appeared first on Rat Race Rebellion.

* This article was originally published here

500+ Remote Jobs with Nonprofit Organizations

by Chris Durst       Nov. 14, 2024

Many nonprofit organizations hire remotely, in a wide variety of roles. Over 500 jobs are open now.

We checked this afternoon, and roles included Project Coordinator/Assistant ($66k+/yr.), Program Coordinator for cancer prevention ($22+/hr.),  Communications Assistant ($18/hr.), Events Coordinator ($52k+), and many more.

One of our favorite sources for nonprofit jobs — where we found the listings mentioned above — is Idealist.org.

The Idealist.org site focuses on connecting people who want to do good (“Idealists”) with opportunities for action and collaboration. This includes posting job openings for thousands of nonprofits.

The openings can run from basic administrative support to senior management roles. The job selection is always changing, so if you don’t see something today that you like, be sure to check back later.

To see all of the remote positions currently listed, just follow the directions below or watch our Idealist.org video tutorial:

CLICK HERE, then:

1. In the left column, under the “Location” options, check the “Remote” box.

2. The site will search automatically, and you should see 700+ openings on the right.

3. You can refine your search by selecting even more options from the menus on the left side of the page. Those options include Job Function, Issue Areas, Education Level, Experience Level, Job Type, Org Type, and Listing Language.

For more jobs and gigs like these, see our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck in your next steps!

PLEASE SHARE this post – turn your friends into Rat Race Rebels!

The post 500+ Remote Jobs with Nonprofit Organizations appeared first on Rat Race Rebellion.

* This article was originally published here

Remote Customer Service Representative: Hiring in 29 States, Make Up to an Extra $350/Month in Incentives

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by Chris Durst       Nov. 13, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

Conduent, the business process outsourcing giant, has posted Remote Customer Service Representative job to their careers page.

In this full-time role, you will be supporting our client’s customers as a first point of contact and resolving questions/complaints concerning their accounts. You will help customers with their account issues, via telephone, email and/or website inquiries.

Applicants should have a High School Diploma, or equivalent, at least 6 months minimum experience in call center, customer service and/or dispatcher experience.
Customer Service experience, and working knowledge of computers with Windows.

Currently, they are hiring from the following 29 states: AL, AR, CT, DE, FL, GA, IN, IA, KS, KY, LA, MA, ME, MI, MS, MO, NH, NJ, NC, ND, OH, OK, PA, RI, SC, VT, VA, WV, and WI.

• The posted pay rate is $14 per hour, and a shift differential of $1.00 per hour,
  • a Weekend Shift Differential $1.50 per hour
  • AND the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics (call quality, attendance, and schedule
  • adherence) after training.

The company also offers a comprehensive benefits package.

Following are excerpts from the Remote Customer Service Representative job posting:

Do you have a passion for helping customers solve problems?

Our company is currently hiring

• Remote Customer Service Representative
• $14.00 HR
• Great Benefits and Incentives
• Paid Training!

Must live in the following States to be considered:

AL, AR, CT, DE, FL, GA, IN, IA, KS, KY, LA, MA, ME, MI, MS, MO, NH, NJ, NC, ND, OH, OK, PA, RI, SC, VT, VA, WV, WI

Summary:

As a Customer Service Representative, you will be supporting our client’s customers as a first point of contact and resolving questions/complaints concerning their accounts. We will rely on you to actively listen to our clients’ customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.

What you will be doing:

• Answer Inbound Calls from customers/clients with questions concerning and/or related to their account. (An average of 40 to 50 calls are expected daily).
• Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
• Identify customer needs to ensure the customer is provided complete and accurate information.
• Acknowledging and resolving customer complaints and difficult situations.
• Process required transactions via web-based applications.
• Submit research requests in a concise yet accurate manner.
• Maintain a thorough knowledge of the company and client programs, policies, and technology.
• Communicate effectively in a warm and empathetic manner.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Provide support to other positions/operations in cases during heavy workloads or absences.

What you get:

• Full Time Employment
• This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our 8-hour shift schedules during our business hours.
• Business/Operations Hours: Monday – Sunday, 24/7
• Hourly Rate of $14.00 starting on day one
• Shift differential of $1.00 per hour
• Weekend Shift Differential $1.50 per hour
• Incentive Plan
• Provides the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training.
• Paid Training
• Training Scheduled: Monday-Friday (Open availability)
• Career Growth Opportunities
• Great Work Environment
• Benefits
• Vacation, Sick Time, and Holiday Pay
• Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one)
• 401K

People who succeed in this role have:

• The ability to convey complex information in clear and concise terms to ensure customer understanding.
• Strong commitment and work ethic.
• Consistent attendance with ability to meet work schedule including the required training period.
• Successful completion of Conduent 3-to-6-week new hire paid training program.
• Effective and accurate written and verbal communication skills.
• Effective problem-solving skills.
• Can navigate multiple applications/screens and research solutions with ease. This would include navigating multiple computer systems and platforms.
• Love helping people and guiding them to the best solution for their issue.
• Are excited by innovative technology.
• Provide calm conflict resolution and problem solving for frustrated customers.
• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.

Required Qualifications:

• Must be at least 18 years of age or older.
• Must have a High School Diploma, or equivalent.
• Six months minimum experience in call center, customer service and/or dispatcher experience.
• Customer Service experience.
• Working knowledge with computer and Windows personal computer applications, which includes the ability to learn new and complex computer system applications.
• Must be able to successfully pass a background check, credit check and security clearance (fingerprints)
• Must comply with camera requirements when attending meetings and training.
• Must have verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). The company will provide computer equipment.

Preferred Qualifications:

1+ years of previous call center experience

Must live in the following States to be considered:

AL, AR, CT, DE, FL, GA, IN, IA, KS, KY, LA, MA, ME, MI, MS, MO, NH, NJ, NC, ND, OH, OK, PA, RI, SC, VT, VA, WV, WI

Compensation & Insurance

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $14 per hour.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

Follow us for the best work from home jobs & gigs!
eNewsletter	Facebook	YouTube	Instagram	Telegram

The post Remote Customer Service Representative: Hiring in 29 States, Make Up to an Extra $350/Month in Incentives appeared first on Rat Race Rebellion.

* This article was originally published here