by Rat Race Rebellion January 6, 2026
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ServiceTitan builds software that helps trade and home-service businesses manage operations, payments, and customers.
This role supports ServiceTitan’s fintech and payments products, assisting customers with transaction issues, account questions, and payment-related troubleshooting.
Day to day, you’ll handle inbound support requests, investigate payment or account issues, document cases in internal systems, and escalate complex problems when needed. This role is best suited for entry-to-mid-career candidates with customer support experience who are comfortable working in a fintech or payments environment.
Working hours for this role are Monday – Friday, 9.00am – 6.00pm PST.
The following contains details excerpted from the Fintech Support Associate job posting:
Provide customer support for fintech and payment-related products, helping users resolve transaction and account issues.
Responsibilities
- Respond to customer inquiries related to fintech and payment services
- Troubleshoot transaction, billing, and account-level issues
- Document cases accurately and follow established support workflows
- Collaborate with internal teams to resolve escalated issues
Relevant Experience & Skills
- Minimum of 2+ years total work experience in a client facing role in the merchant services / payment processing industry
- Strong understanding of payments industry terms (processors, gateways, chargeback, ACH, etc.), economics and client pain points
- Strong written and verbal communication skills
- Ability to troubleshoot issues and follow documented processes
- Strong understanding of Visa/Mastercard interchange table and costs
- Comfort working with support tools and internal systems
Compensation & Benefits
The expected compensation for this role is $48,500 – $64,800/yr. + benefits
HOW TO APPLY
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