Cox Automotive is Hiring: Remote Technical Customer Care Specialist, $16.15-$24.23/Hr.

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by Chris Durst       Feb. 28, 2025

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

Cox Automotive, a company that specializes in vehicle remarketing services, and digital and software solutions for automotive dealers, have posted a Remote Technical Customer Care Specialist job to their careers page.

In this role, you will work directly with customers via phone and email to resolve their application and product issues. You will represent the company’s S-Time product, troubleshoot and resolve issues for customers, and provide training for new and existing customers.

Applicants should have a High School Diploma/GED; be able to work independently with little direction and multi-task; have a customer-oriented background; knowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) required; excellent oral and written communication skills; and strong attention to detail and the ability to adapt to change.

The posted pay rate is $16.15 – $24.23/hour.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

Recruiting nationwide in the US.

Following are excerpts from the Remote Technical Customer Care Specialist job posting:

This is a remote Call Center position where most of troubleshooting is over the phone. The Technical Support Specialist will work directly with customers via phone and email to resolve their application and product issues. This position requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue. Your technical and interpersonal skills are critical to success in this position.

This is a fully remote position-must be able to work any shift during business hours, currently Monday through Saturday 6am-7pm CST (hours subject to change to meet business needs).

Job Responsibilities:

• As a Technical Support Specialist, you will represent X-Time in customer communication via phone and email to assist customers in resolving technical issues
• Demonstrate strong interpersonal and communication skills, while working with diverse audiences
• Exhibit personal responsibility, accountability, and teamwork
• Troubleshoot difficult problems with either the customer’s configuration, our software, or vendor integration points
• Provide one-on-one training to new and existing customers as needed while working on support tickets
• Identify and resolve issues that prevent users from utilizing our software
• Provide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue status
• Maintain strong working knowledge of released products
• Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed

Qualifications – Remote Technical Customer Care Specialist:

Minimum-

• High School Diploma/GED
• Generally, less than 2 years of experience
• Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
• Customer-oriented background
• Knowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) required
• Excellent oral and written communication skills
• Experience working in a team environment and assisting others as applicable
• Requires attention to detail and the ability to adapt to change

Preferred-

• Ability to analyze, troubleshoot, and document issues related to system performance and functionality
• Experience supporting online products and services
• Experience using web developer tools to troubleshoot website problems. Ex: Chrome, IE, Firefox, and etc.
• Experience supporting mobile devices such as IOS and Android

Compensation:

Hourly base pay rate is $16.15 – $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline: 03/08/2025

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Technical Customer Care Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

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The post Cox Automotive is Hiring: Remote Technical Customer Care Specialist, $16.15-$24.23/Hr. appeared first on Rat Race Rebellion.

* This article was originally published here

Remote Member Experience Specialist – $35,360/Yr., Benefits, and FREE FISH!

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by Chris Durst      Feb. 27, 2025

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

Wild Alaskan Company, a company that sells wild-caught Alaskan and Pacific Northwestern seafood, has posted a Remote Member Experience Specialist job to their careers page.

In this role, you will respond to inquiries from members and future members across multiple channels including live chat, email and phone. You will report on on member behavior and bugs, and generate content derived from anecdotes and analytics; assist members with questions concerning order issues, cooking and recipes, account management and more, all while building relationships.

Requirements include solid writing and relationship-building skills, and a passion for helping people.

The posted pay rate is $35,360/yr.

Benefits include health, vision, and dental insurance, a 401k, up to 10 company holidays, safe/sick time, vacation, parental leave and more, as well as a box of free fish every month.

Following are excerpts from the Remote Member Experience Specialist job posting:

You are the face of Wild Alaskan when it comes to interacting with our members and potential members. As a digital fishmonger, our company relies on you to embody our values and to share our mission with our members. When something goes wrong with a delivery, you’re the first responder. If someone just wants to chat about seafood and sustainability, you’re there to hear them out. If a visitor isn’t so sure about what we do or why we’re worth it, you help them understand who we are and why we’re different.

Core Responsibilities

• Respond to inbound inquiries from members and future members across multiple channels including live chat, email and phone.
• Maintain a high-satisfaction rate from members and keep our first response time below one minute on chat and one hour across all other channels, all while building member loyalty.
• Assist members with inquiries concerning order issues, cooking and recipes, account management and more, all while building relationships.
• Communicate with empathy and always put the member first in all email, live chat and phone interactions.
• Report on member behavior and bugs, and generate content derived from anecdotes and analytics.
• Represent the company’s values and mission in each interaction.
• Participate in continuous improvement weekly meetings, as well as daily stand-ups to go over open conversations, learnings from yesterday and goals for the day.
• Other duties and special projects as assigned.

Requirements

• Impeccable writing skills – from email, to live chat, to Slack, written communication is the backbone of our internal and external operations
• Excellent relationship building skills and a level of empathy that is off the charts – our team succeeds when we uphold the same standards with our members as we do with ourselves
• Passion for helping people – you won’t stop trying until our member is happy
• A successful track record working in a high volume environment – could be tossing pizzas or previous eCommerce experience. What we really mean is that you must be willing to adapt to change and embrace growth
• Ability to solve problems by thinking analytically and creatively – we’ll show you the process, but your success will depend on your ability to implement on your feet
• A high attention to detail – being detail oriented helps in a fast- paced environment
• Team-first attitude – Our team works remotely using Slack/Zoom/Intercom, covering 7 days per week (don’t worry, you’ll only work 5), and we rely heavily on our peers to help one another

Nice to Haves

• Previous employment at an eCommerce and/or food company
• Familiarity with the latest eCommerce trends
• Inbound sales experience
• Experience using customer support software such as Intercom, Aircall, or other SaaS tools

Compensation

The salary for this position is $35,360.00. Wild Alaskan’s benefits package includes health, vision, and dental insurance, a 401k, up to 10 company holidays, safe/sick time, vacation, parental leave and more, as well as a delicious box of free fish every month.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Member Experience Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

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The post Remote Member Experience Specialist – $35,360/Yr., Benefits, and FREE FISH! appeared first on Rat Race Rebellion.

* This article was originally published here

$16-$28.85/Hr. Remote Customer Service Representative Openings with Optum

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by Chris Durst       Feb. 26, 2025

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

Optum, part of the UnitedHealth Group family of companies, has posted Remote Customer Service Representative openings to their careers page.

NOTE: These roles usually fill quickly – apply now!

UPDATE: As feared, this one filled quickly. It looks like the company received all the applications it needed and has deleted the job listing. For more jobs like this, see our Daily Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel!

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In this role, you will be responding to calls from our members and help answer questions and resolve issues regarding health care eligibility, claims and payments. The focus is on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller.

Applicants should have a High School Diploma / GED; must be 18 years of age or older; 1+ years of experience in a related environment (i.e., call center, customer service, office etc.),a using phones and computers as the primary job tools; familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications; and the bility to work any 8-hour shift between the hours of 7:00 AM – 7:00 PM CST from Monday – Friday including the flexibility to work occasional overtime based on business need.

The posted pay rate is $16.00-$28.85/hour, and the company offers an extensive benefits package.

Following are excerpts from the Remote Customer Service Representative job posting:

In this role, you’ll be empowered to compassionately deliver an exceptional experience to between 50 to 70 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. Every phone call gives you that opportunity to improve the lives of our customers and exceed their expectations. You’ll spend your day by responding to calls from our members and help answer questions and resolve issues regarding health care eligibility, claims and payments. At the end, you’ll know you performed with integrity and delivered the best customer service experience making your customers feel better because they talked to you.

This position is full time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7 am – 7 pm CST. It may be necessary, given the business need, to work occasional overtime.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Answer incoming phone calls from customers (i.e., members, providers, facilities) in a call center setting and identify the type of assistance needed (i.e., benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits, and claims information)
• Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
• Deliver information and answer questions in a positive manner to facilitate strong relationships with members and providers
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Research complex issues across multiple databases and work with support resources to resolve customer issues and / or partner with others to resolve escalated issues
• Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, and attendance

This role is equally challenging and rewarding. You’ll be called on to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you’ll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications – Remote Customer Service Representative:

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of experience in a related environment (i.e., call center, customer service, office etc.), using phones and computers as the primary job tools
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to successfully complete the Customer Service training classes and demonstrate proficiency of the material
• Ability to work any 8-hour shift between the hours of 7:00 AM – 7:00 PM CST from Monday – Friday including the flexibility to work occasional overtime based on business need

Preferred Qualifications:

• Prior health care experience
• Call center experience

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
• Strong communication skills, empathy
• Critical thinking skills to problem solve and resolve customer concerns
• Ability to multi – task duties as well as the ability to understand multiple products and multiple levels of benefits within each product

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Compensation & Benefits

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable.

In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

Follow us for the best work from home jobs & gigs!
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The post $16-$28.85/Hr. Remote Customer Service Representative Openings with Optum appeared first on Rat Race Rebellion.

* This article was originally published here

🔥 Quick Hire! Independent Remote Customer Support Reps with Liveops

a Sponsored Post by Chris Durst       Feb. 25, 2025

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

The folks at Liveops reached out to let us know they’re urgently seeking Remote Customer Support Representatives for a current contract and beyond!

If you’re a Rat Race Rebellion regular, you’ve heard of Liveops and you’ve likely seen success stories from your fellow RRRebels who have been contracting with them.

You may also have heard me say that getting on board with a company when they have a great need, and then “strutting your stuff”, is a great way to get on their roster for other contracts/programs beyond the contract they brought you in for.

For example, the company is currently looking for customer service pros to work on the Turbo Tax campaign, but they will soon be seeking people to work on a healthcare-related campaign! So, if you get on board for Turbo Tax and excel, the company will know your work when the healthcare campaign kicks in.

Let’s have a look at the current opportunity…

Remote Customer Support Representative – Independent Contractor – Turbo Tax

Liveops is looking for self-employed Independent Contractors (ICs) to provide remote virtual teleservices for Turbo Tax customers during this busy tax season.

Liveops Certification – Helping You Succeed

NO TAX EXPERIENCE REQUIRED! The company’s 3-week certification process will help prepare you to succeed in this role.

• Live certification runs from Monday – Friday
• March 10, 2025 – March 28, 2025
• Sessions are required by the client and are available at either 10am-12pm ET or 4pm-6pm ET – choose the time that works best for you
• Attendance at one daily session is a client requirement

What You Bring

• At least 1 year of phone-based customer support experience
• Computer skills, including navigating multiple systems and documenting call notes
• Strong verbal and written English skills
• Ability to sit for long periods
• Patience and empathy
• Ability to work independently with little supervision

As an Independent Contractor, You Will:

• Be your own boss
• Choose when and to whom you provide support services
• Set your own schedule
• Provide a distraction-free home office
• Provide your own home office equipment
• Handle customer calls, assess needs, and solve problems

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Click here to apply now!

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Earning Potential:

• $0.34 per talk time minute. ($18-$20/hour)
• Agents are eligible to receive incentives for meeting client requirements during, certification, nesting, and for hitting client KPIs! These incentives could reach up to and beyond $250.

Hours:

• 7 days, 8a – 12a ET (peak)
• Choose your own schedule by self-scheduling 30-minute blocks
• Time Commitment: Minimum of 80 commits per month. Successful agents average 20 commits each week

TechnicalRequirements:

• CPU: Minimum Intel Core i5 or equivalent
• Operating System: Windows 10 or 11
• Browser: Latest versions of Chrome, Edge or Internet Explorer
• Screen Resolution: Minimum 1024 x 768 or higher
• Download Speed: Minimum 10.0 Mbps or faster
• Upload Speed: Minimum 3.0 Mbps or faster
• RAM: Minimum 8 GB
• Dual Monitors Required

How to Become an IC:

1. Live in one of the following states: AK, AL, AZ, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY
2. Complete the application process and computer technology check
3. Complete onboarding, including:

• • Independent Contractor Agreement (ICA)
  • Passing an identity verification and background check (with a $25 fee)
  • Setting up direct deposit
  • Accessing agent account

4. Select your first client

Important Notes:

• Some clients may have additional requirements and certifications
• Ensure the clients you choose align with your availability and commitments

Join Liveops and enjoy the freedom and flexibility of working from home as an Independent Contractor.

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Click here to apply now!

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HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply.

Follow us for the best work from home jobs & gigs!
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The post 🔥 Quick Hire! Independent Remote Customer Support Reps with Liveops appeared first on Rat Race Rebellion.

* This article was originally published here

$1,500 Sign-on Bonus! Remote Customer Service Representative With This Auto Parts Retailer

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by Chris Durst       Feb. 24, 2025

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

1A Auto, an online retailer of auto parts, has posted a Remote Customer Service Representative position to their careers page.

In this role, you will have direct interaction with customers by phone and are responsible for recommending products, resolving inquiries and processing of orders while maintaining a high standard of service and professionalism.

Applicants should have a school diploma or general education degree (GED) and two to three years related customer service experience in a high-volume environment /or equivalent combination of education and experience; experienced with order management; detail oriented; strong verbal and written communication skills; ability to communicate clearly and concisely with all levels of 1A Auto staff; and excellent computer skills (i.e. MS Office, and Web including eBay shopping). Knowledge of automotive parts and repair processes a plus

The listing mentions a $1,500 sign-on bonus, but no details are noted about what benchmarks must be met before this bonus is issued.

The hourly pay rate is not listed, however, Glassdoor places it at approximately $18.73 per hour. We have not confirmed this rate with the company.

Following are excerpts from the Remote Customer Service Representative job posting:

• **$1,500 Sign-on Bonus**
• Fully Remote
• Must be able to work the following shift (eastern standard time):
• 11:30am – 8:00pm, 4 weekdays
• 8:30am – 4:30pm every Saturday

Overview of the Phone Customer Service Representative

The Phone Customer Service Representative will have direct interaction with customers by phone and are responsible for recommending products, resolving inquiries and processing of orders while maintaining a high standard of service and professionalism. Candidates for this position should enjoy repetitive duties with high volume of customer inquiries and exhibit patience and attention to detail as they focus on completing tasks quickly and accurately. This position requires working collaboratively with others in your group and in other departments.

Responsibilities of the Phone Customer Service Representative

• Responding to customer calls in a high call volume environment
• Working with customers to resolve Issues
• Website order processing
• Screening for fraud
• Handling returns
• Ensuring accuracy in the processing of customer orders
• Communicating and providing input on customer issues to the Quality department
• Document customer issues in an internal system to ensure accurate tracking of improvement efforts
• Accountable for performing to department performance metrics

Requirements of the Phone Customer Service Representative

• High school diploma or general education degree (GED) and two to three years related customer service experience in a high-volume environment /or equivalent combination of education and experience.
• Familiarity with Web Order Fraud Screening
• Experienced with Order Management
• Detail oriented
• Self-directed and self-motivated
• Able to work in a quick paced environment
• Strong verbal and written communication skills. Ability to respond to common inquiries or complaints from customers. Additionally, have the ability to communicate clearly and concisely with all levels of 1A Auto staff.
• Must have problem solving abilities
• Excellent computer skills (i.e. MS Office, and Web including eBay shopping).
• Knowledge of automotive parts and repair processes a plus
• Team Player

Please note: This job description is not all inclusive, but rather is intended to capture the majority of the job functions.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

Follow us for the best work from home jobs & gigs!
eNewsletter	Facebook	YouTube	Instagram	Telegram

The post $1,500 Sign-on Bonus! Remote Customer Service Representative With This Auto Parts Retailer appeared first on Rat Race Rebellion.

* This article was originally published here