by Chris Durst Mar. 30, 2020
These jobs filled very quickly the last time we posted them. Work from Home Customer Service Specialists – Mountain or Pacific Time Zone – No College Required – Comprehensive Benefits
If you’d like to work from home for a larger, established company, the insurance giant Unum posted today that it’s looking for Customer Service Specialists who live in the Eastern or Central time zone. We assume the jobs are full-time, though that’s not mentioned.
Pay: Unum doesn’t mention pay, but Glassdoor puts it at $33,723 and Indeed.com says $34,762 per employee feedback.
Here’s what UNUM has posted about this opportunity:
“Looking for a company where you can make an impact? As a Customer Service Representative I, you will be the first point of contact for our inbound customers calls and a direct representation of our brand. You will have the rewarding job of creating exceptional customer experiences; ensure information is accurate; and operate with empathy and integrity.
This entry-level role provides a strong foothold into an organization and company with multiple career paths and the environment to be your best you here.
Requirements for remote workers:
- Must be located in Pacific Standard or Mountain Standard
- Must be serviceable by a broadband cable or fiberoptic internet service provider
- A separate, quiet dedicated work space must be established at remote site for the purpose of performing work duties. This area must be maintained in a safe condition, free from all hazards
What we offer?
Benefits:
- Medical, Dental, and Vision benefits available on the first day of employment
- Defined Contribution Plan along with 401K matching to help you plan for your retirement
- Paid Time Off, holiday and leave programs
- Flexible Breaks
- Tuition Reimbursement
- Paid Family Leave
- Employee assistance programs
- Business casual dress code
- Volunteer opportunities
- Employee resource groups with a strong focus on diversity and inclusion
Training and development: We will provide you with in-depth knowledge of our products and a strong base for launching your career with Unum. Our Customer Service Representative multi-level career path means you will be recognize and promoted as you achieve specific milestones. Other career opportunities include:
- Monthly development time and ongoing training
- Multi-level CSR Career ladder that includes advancement within the role, mentoring, quality auditing, training, process improvement and opportunity for leadership roles within the department
What we expect from you:
Principal Duties and Responsibilities:
- Respond to customer inquiries with timely and accurate information.
- Ability to work a regular assigned shift between the hours of 8am-8pm Eastern, Monday through Friday (no shifts end after 8pm and no required weekends).
- Follow all documented processes/workflow to enhance customer service and reduce customer effort/operating efficiency.
- Utilize resources and tools to accurately respond to customer inquiries.
- Ensure privacy of our customers remains the utmost importance.
- Meet the expectations of the quality/productivity standards.
- Demonstrate a passion for the values outlined in the We are Unum value statements.
- Successful completion of Contact Center training program, including demonstrating on phone proficiency and passing required knowledge checks.
- Attendance in accordance with Contact Center attendance guidelines.
- Customer Service Representative I must successfully complete the Contact Center training program and demonstrate basic proficiency in servicing inbound phone calls after training.
- May perform other duties as assigned.
Job Specifications
- High school diploma or equivalent required.
- Prior relevant experience, military service and/or college degree preferred
- Demonstrated customer service experience and/or experience in a customer service-oriented environment.
- Strong customer service orientation with demonstrated commitment to meet/exceed customer needs.
- Ability to maintain reliable and predictable attendance.
- Strong verbal/written communication and interpersonal skills.
- Demonstrated ability to work in a fast paced, structured environment, handling large call volumes.
- Computer proficiency essential.
- Self-directed with the ability to perform both as part of team and individually.
- Ability to adapt and work effectively in a continuously changing environment.
- Consistently demonstrate a high level of professionalism through a strong work ethic that positively influences the work habits of the team.
- Detail oriented with a focus on quality and consistently meeting goals.
Requirements for remote workers:
- Must be located in Pacific or Mountain Standard time
- Must be serviceable by a broadband cable or fiberoptic internet service provider
- A separate, quiet dedicated work space must be established at remote site for the purpose of performing work duties. This area must be maintained in a safe condition, free from all hazards”
Click here for full details and to apply.
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The post Work from Home as a Customer Service Rep for Unum – Mountain and Pacific Time Zones appeared first on Work From Home Jobs by Rat Race Rebellion.
* This article was originally published here
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