by Chris Durst Mar. 29, 2022
Wayfair, the online home goods giant, is seeking people who live in the Pacific and Mountain Time Zones to join their Work from Home Customer Service Consultant team.
In this role you,ll, “Service customers with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment)”.
The hourly rate for this role is at least $15 an hour with two types of bonuses:
- Quarterly performance bonus of up to $2,000 earned by exceeding metrics and goals
- Quarterly Perfect Attendance bonus of $500
Wayfair also offers benefits and referral bonuses.
Here’s what the company has posted about this work from home opportunity:
“We are currently only hiring for our Pacific and Mountain Standard Time Zones.
Pay:
- The hourly rate for this role is at least $15 an hour with two types of bonuses
- Quarterly performance bonus of up to $2,000 earned by exceeding metrics and goals
- Quarterly Perfect Attendance bonus of $500
Benefits:
- $500 referral bonus per hire
- Medical, Dental, Vision coverage starts day 1
- $5,250 in eligible Tuition Reimbursement
- Employee Discount
- 401(k) with company match up to 4%
- Paid Time Off
- Paid Parental Leave
- Paid Day of Voluntary Service
What you’ll do
- Build a relationship with the customer throughout the call
- Service customers with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment)
- Exceed customer satisfaction, efficiency metrics, and issue resolution targets
- Identify areas of improvement and convey trends in customer calls to leadership
- Navigate multiple software applications and technologies simultaneously
- Use conflict management skills and maintain professional composure
What you’ll need
- Strong problem-solving skills and the ability to think analytically
- Excellent communication and relationship building skills
- Passion for helping others
- A successful track record working in a high-volume fast paced environment
- Regular and reliable attendance
- Ability to maintain internet speed of at least 25 Mbps (download) and 5 (upload) using a hard-wire Ethernet internet connection (no WiFi)
- A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)
Service Consultant
At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.”
CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!
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