Wednesday, May 31, 2023

It’s Happening Again! WARNING! Here’s a Work from Home Job That Could Land You in JAIL

by Chris Durst         May 31, 2023

Hold onto your hats — reshipping scams are on the rise… AGAIN! In this post, I’ll give you an overview of what these scams look like and why, if you become involved, you could land in jail, in debt, or both.


THE “JOB”

“We will pay you to receive packages in your home and reship them to our customers.”

“We will pay you to receive and inspect packages, then forward them to our customers.”

“We will pay you to wrap gifts at home and ship them to their recipients.”


The phrasing may vary from one “job offer” to the next but, when you break it down, you are essentially receiving and re-shipping packages.

They may call you a “Gift Wrapper,” “Logistics Manager,” “Package Inspector,” “Remote Courier,” or one of many other names.

No matter what “job title” it’s given, these so-called opportunities are part of a RESHIPPING SCAM and, once you accept the job offer, you’re becoming part of an international crime ring that could land you in jail.

We have spoken with dozens of people who thought they had landed their ideal work from home job — great pay, easy work, and home-based — only to find that they would not be paid and, in some cases, would end up with a visit from the police who are holding a warrant to search their homes.


HERE’S AN EXAMPLE OF SUCH AN EMAIL THAT WAS FORWARDED TO US BY ONE OF OUR RRREBELS.

Sample of a scam email that was forward to us by one of our followers


HERE’S HOW THE SCAM UNFOLDS:

1. You see a job ad or are contacted directly by the “employer” (usually by email) because they found your resume on one of the big job sites and feel you’d be ideal for a job they have open. You may also find these opportunities listed on “Work from Home” Facebook pages and in other social media environments.

When you check them out, they may have a website that looks pretty well established and professional.

RED FLAG: Some of these scammers will go so far at to use the name of a legitimate company in an effort to gain your confidence. LOOK AT THE EMAIL ADDRESS. If they claim to be reaching out from Amazon (as an example) but the email you receive comes from a Gmail, Email.com, or other non-Amazon.com email address, it’s a scam! In the example we posted above, the scammer is using a GMX.com address – GMX is another free email account.

2. You apply for the job and the interview takes place via email or chat – usually Google Chat, Zoom, Telegram, etc., but may occasionally include a phone “interview” as well.

RED FLAG: Scammers who live overseas will generally try to keep all interaction in writing for fear that you might grow suspicious that everyone in the company has a foreign accent and this type of scam is almost always based overseas. 

3. You may receive scans of documents that are intended to show you that the company is real. Certificates of business, etc.

RED FLAG: When have you ever applied for a job and had a company send you documents to prove they are a real company? Never, right?

There’s a good chance the company will claim to be overseas and they are just trying to put you at ease. What they are really doing is playing a confidence game. If they send you lots of meaningless documents that they created themselves, you just might believe the are real!

4. You can basically say whatever you want (other than calling them scammers) and they will STILL offer you the “job” as long as you can commit to being at your home to receive packages.

RED FLAG: Come on, a botched interview usually ends with a, “no thanks,” not a, “Congratulations!”


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5. You will be told pay is monthly and they will may for your social security number, banking information (or PayPal address), and maybe a photo of your Driver’s License and other confidential information. They will tell you this is so that they can pay you through direct deposit.

RED FLAG: You will be “working” for them for 30 days without pay. That means they can use you as a pawn in their scam for a full month before you discover you are not getting paid and nobody is replying to your messages any more. (They’ll be SUPER responsive while you are receiving and shipping their packages, but suddenly… crickets.)

6. They may set you up with an online dashboard where you can see what packages you are expecting and download pre-paid shipping labels. They’ll be riding herd on you now to make sure you turn these packages around and reship them quickly.

RED FLAG: The online dashboard is in place for two reasons — to give the impression of legitimacy and to ensure you can move very quickly in your handling of the packages! They may be contacting you with annoying frequency once you are in receipt of their package(s). That’s because they know they have you for just 30 days and they want to get as many packages through your hands as possible before you realize you’ve been scammed.

7. You may notice that the package has your address and someone else’s name on it. This isn’t always the case, but it will happen. If you ask the “employer” about it, they will tell you that’s the name of the person who ordered the gift so that you don’t ask any more questions.

RED FLAG: The name on the mailing label is the name of the person whose STOLEN CREDIT CARD or HACKED ACCOUNT they have used to purchase the merchandise you now have in your home.

That’s right, you are now in possession of STOLEN GOODS!

8. Once you send the first package, the stream of packages will increase.

RED FLAG: You are now officially part of their criminal network and they want to get everything out of you as quickly as possible so the tempo will pick up quickly!

9. As the first of your big fat paychecks is due to arrive, you will suddenly be locked out of that official-looking online dashboard (if they had one). Your messages will no longer be answered.

Suddenly, you realize you’ve been scammed. You just worked for 30 days without pay.

What you don’t know is that it is SO MUCH WORSE THAN THAT. You have unwittingly been committing a crime and all evidence leads back to YOU being the mastermind behind it all!


Looking for a REAL Work from Home Job or Gig? Check out the Rat Race Rebellion BIG LIST of WORK FROM HOME JOBS AND GIGS!


WHAT JUST HAPPENED?

Criminals from overseas set up an intricate scam and you unknowingly became a very important part of making it work.

They started by:

  • Stealing people’s credit card numbers
  • Breaching people’s cell phone accounts and other accounts that are used to purchase or upgrade merchandise
  • They set up a fake business into which they recruited you and many others for amazing-sounding work from home jobs.
  • Using those stolen cards and accounts, they begin ordering merchandise and having it shipped to those at-home “re-shippers.”
  • Those at-home re-shippers have been carefully sending those packages along to individuals who will ultimately ensure they end up in a overseas shipping container.
  • Once that container is full, it will be loaded onto a ship that will steam across the ocean and deliver all of that lovely stolen merchandise to the scammers.

In the meantime…

The people who had their credit cards stolen are receiving their statements and calling the stores where charges were made. That conversation is going something like this…

“Hey, what’s this charge on my card for? I didn’t buy anything from you!”

“Let me see. That’s for the iPhone you ordered last month.”

“I’m telling you I didn’t order an iPhone or anything else from you!”

“Let me check the details for you. Yes, I see here that we sent your new iPhone to <insert address of an at-home re-shipper here.> Is that your address?”

“No, that is not my address. It has never been my address.”

“I’m sorry. We will look into this further.”

And look into it they will. At first, they’ll think that perhaps someone keyed in a credit card number incorrectly but, shortly, they’ll contact the authorities and tell them that someone at YOUR address placed an order using a stolen credit card.

If you shipped 12 packages, this will happen 12 times — that’s 12 times that law enforcement now thinks you have placed an order with a stolen credit card and received merchandise that you didn’t pay for.

All eyes are on you and there is a very good chance the police will be showing up on your doorstep — possibly with a search warrant that gives them permission to go through your home in search of the stolen merchandise.

By the way, if the packages you shipped were using pre-paid labels for the US POSTAL SERVICE, you unwittingly committed a federal crime.


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BUT WAIT, THERE’S MORE!

REMEMBER HOW YOU GAVE THE SCAMMERS YOUR SOCIAL SECURITY NUMBER AND BANKING DETAILS SO THEY COULD PAY YOU?…

In some cases, the scammers have also used the personal and financial information you provided to apply for credit cards in your name, withdraw money from your bank account, or steal your identity.

This is the scam that  just keeps on giving.

THEY GOT ME! WHAT CAN I DO?!

Take Steps to Ensure The Scammers Don’t Get Your Money or Identity

In most cases, depending on what information you provided to the scammers, they may have a copy of your DRIVER’S LICENSE, SOCIAL SECURITY NUMBER, BANK ACCOUNT NUMBER, PAYPAL ACCOUNT INFORMATION or other details.

With the right combination of information, scammers can open credit card accounts in your name, try to set up fake PayPal accounts and cause other financial trouble.

If you have concerns about this:

  1. Notify your bank to alert them to be on the lookout for any unusual activity and/or, ask them to assign you a new account number.
  2. Visit the Social Security Administration website to find out what you can do about possible identity theft: https://www.ssa.gov/pubs/EN-05-10064.pdf
  3. Contact one of the three major credit-reporting agencies — Equifax, TransUnion, or Experian — to place a fraud alert on your credit file. To speak to Equifax, call 1-888-766-0008 or visit this Web page. To contact Experian, call 1-888-397-3742 or go here. For TransUnion, the phone number is 1-800-680-7289 or you can go here. The agency you place a fraud alert with will contact the other two. Renew the fraud alert every 90 days (it’s free to do so) until you’re satisfied the matter has been settled; it could take years.

Go On the Record With the Police – Get to Them BEFORE the Credit Card Companies Do

1. The local police will not be able to track the scammers as they are outside of the US, but you should go to the nearest State Police station and report that you are a victim of a scam. While you are there, get the name of the officer you speak with, their badge number, and the date and time you spoke with them.

This will be important if/when they are contacted by a store or credit card company stating that you have committed a crime.

They will still have to investigate, but the fact that you self-reported will help you in the long run.

2. Print out every email communication, every mailing label, every piece of information you have that helps to show that you REALLY thought you were performing work for a legitimate job.

3. Make at least FOUR files and put a full set of copies of everything you printed out. Keep one for yourself and keep the other three in a place where you can access them easily to give to the authorities if/when they show up at your home.

DO NOT make the mistake of handing the only evidence you have of your innocence over without keeping copies for yourself.

Understand that, if the police come to your home with a search warrant, they will likely take your computer so DO NOT assume you don’t need a printed copy since you already have it on your computer.

4. If the police do show up at your home, don’t be difficult.

REMEMBER, they have hard evidence that YOU DID RECEIVE STOLEN GOODS. Every package was sent to your address, so you are the only person who is on their radar. They are not trying to set you up, they are following the paper trail.


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Please share this post with everyone you know who is looking for a work from home job.

These scams are so expertly executed — most with very professional-looking websites — that they can come across as highly-believable to even to the most careful job seekers.

We need your help in spreading the word. This type of scam has been going on for years — with most of the stolen goods shipping to Russia and Eastern Bloc countries.

Still Not Sure How This Scam Works?

Watch our video about Reshipping Scams on YouTube.

We’ve done our best to spread the word on our own, but the scam continues to rope in thousands of Americans who are looking for a real job. Maybe, if we all work together, we can help to turn off this tap of stolen goods and broken dreams.

Thank you and be safe, RRRebls!

FOR REAL WORK FROM HOME JOBS & GIGS, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!

PLEASE SHARE this post – turn your friends into Rat Race Rebels!

The post It’s Happening Again! WARNING! Here’s a Work from Home Job That Could Land You in JAIL appeared first on Work From Home Jobs by Rat Race Rebellion.



* This article was originally published here

Tuesday, May 30, 2023

$16.21-$25.93/Hr., Computer Provided – Work from Home Customer Service Specialists – Benefits from Day One


by Chris Durst      May 30, 2023

FAST MOVER – These openings generally fill quickly, so don’t delay in applying or sharing!

Assurant, a leading global business services company, has posted openings for Work from Home Customer Service Specialists.

If you’re a problem solver who loves helping people, and you have a high school diploma or GED, this might be a good fit!

Pay range is listed as $16.21-$25.93/hr.

The company has a broad benefits package that starts on the first day.

Hiring in the US. No state hiring exclusions are noted in the job post.

Here’s what the company has posted about the openings:

This role is responsible for handling inbound calls and off-phone work items related to Vehicle Protection Products such as, but not limited to, mechanical and electrical breakdown repair contracts (commonly referred to by dealerships as “extended warranties”), vehicle maintenance contracts, RV part extended service contracts.

Why You Should Consider This Role

  • You love helping and connecting with people
  • You’re a problem solver who likes to think on their feet and enjoy challenges
  • You thrive in a fast-paced and changing environment
  • You enjoy being on the phone and are passionate about customer service

What You Will Like

  • The variety of work – every day and every customer’s situation is unique
  • Being a part of a high performing, collaborative and supportive team
  • The opportunity to demonstrate your exceptional problem-solving abilities
  • Medical benefits begin on your first day
  • Competitive compensation and paid time off
  • Career advancement opportunities

The Details

  • The agent is responsible for addressing questions from customers on how the agreement works including explaining claim procedures, coverage details, claim details, relaying denied claim determinations, etc.
  • The agent must learn to navigate multiple systems, learn and adhere to departmental scripts and processes, adhere to quality assurance metrics, average handle time (AHT) and call volume metrics, properly convey the contract details/language to the customer and relay claim details and determinations to customers.
  • The agent must also address inbound and outbound calls with repair facilities/service providers related to claim payment delays and processing.
  • The agent is also responsible for several off-phone items including, but not limited to, claim audits and processing claim payments, working inbound and outbound emails and faxes, working payment requests coming into queues. The agent may be responsible for handling payment plan updates and manual payment requests.
  • If bilingual, the ability to speak, read and write the Spanish language fluently.

Note: This position does not involve cold calling/outbound calls related to solicitations, contract upgrades or sales of any kind

The Ideal Candidate

  • High school diploma or GED
  • 1 year of experience in an office, call center, or customer contact environment
  • Other Requirements:
  • Excellent written and verbal skills to communicate with team members, management, customers, counselors and other employees of the organization
  • Strong customer service skills
  • Ability to work with frequent interruptions and under deadlines
  • Ability to work collaboratively with others to generate ideas or resolve problems
  • Ability to present a professional image
  • Ability to establish courses of action to ensure efficient completion of work
  • Ability to think creatively and make decisions based on incomplete information
  • Ability to process time sensitive data and information from multiple sources, including data from mainframe systems, makes decisions based on this data, and to effectively communicate the related required actions to a broad audience
  • Ability to quickly adapt to change, proactively recognize process improvement opportunities and be able to work independently as well as in a team setting

Preferred Qualifications:

  • 2+ years of experience in an office, call center, or customer contact environment
  • Previous experience as a team leader or trainer in an office, call center, or customer contact environment
  • 620, 440, or other applicable and relevant licenses or certifications

What are the working conditions and physical requirements of this job?

General office demands

This is a Full-time job. Assurant’s hours of operation are Monday – Friday 6 am – 9 pm CST and Saturday 7 am – 7 pm CST. Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year. Shifts for this job are typically 8 hours per day and can range anywhere between 6am to 9pm CST.

While working remotely, you are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side. You can test your internet speed at www.speedtest.net or by contacting your service provider.

Pay Range: $16.21 – $25.93

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

CLICK HERE for full details and to apply. For more gigs like these, check our Newest Jobs & Gigs page. To be the first to hear about gigs like these, like our Facebook page. Good luck in your next steps toward working from home!

PLEASE SHARE this post – turn your friends into Rat Race Rebels!

The post $16.21-$25.93/Hr., Computer Provided – Work from Home Customer Service Specialists – Benefits from Day One appeared first on Work From Home Jobs by Rat Race Rebellion.



* This article was originally published here

Monday, May 29, 2023

How to Get Paid to Listen to Music Online

Want to get paid to listen to music? You can earn money by simply tuning in to your favorite songs while on the go! Talk about earning passive income!  Whether you love to crank the music up on those warm, sunny days or you enjoy listening to some motivational beats while going for a run, […]

The post How to Get Paid to Listen to Music Online appeared first on The Work at Home Woman | Legit Work From Home Jobs.



* This article was originally published here

Sunday, May 28, 2023

Unleashing Your Inner Entrepreneur: My Guide To Choosing A Side Hustle

The post Unleashing Your Inner Entrepreneur: My Guide To Choosing A Side Hustle appeared first on The Work at Home Wife.

You may be sitting on your couch right now, wondering if you can turn your passion into a profitable venture, all while keeping your day job. Maybe you’re overwhelmed by the sheer number of business ideas and not sure how to navigate the choppy waters of entrepreneurship. Or perhaps, you’re feeling stuck in your current […]

The post Unleashing Your Inner Entrepreneur: My Guide To Choosing A Side Hustle appeared first on The Work at Home Wife.



* This article was originally published here

Saturday, May 27, 2023

A HUGE List of Paid Writing Gigs and Opportunities

If you’re looking for online writing jobs, keep reading! This massive list of paid writing gigs has you covered no matter what your writing niche or specialty is! Freelance writing is one of the best ways to make money from home, and it’s perfect for beginners. You don’t need experience or a degree, the opportunities […]

The post A HUGE List of Paid Writing Gigs and Opportunities appeared first on The Work at Home Woman | Legit Work From Home Jobs.



* This article was originally published here

Friday, May 26, 2023

Work from Home Jobs & Extra Cash – May 26-29, 2023

Work from Home Jobs for May 26-29, 2023


Disclosure – Some of the links below are paid job listings (legitimate companies paying us to share their openings with you) or affiliate links (which pay us a commission if you use them). All products or services have been verified and/or used by us. Thanks! ~ Chris & Mike


TODAY’S FEATURED OPPORTUNITIES
¿Bilingüe? Gana dinero desde casa ayudando a personas que llaman en español/inglés que necesitan asistencia en la carreteraEarn from home with Arise, providing remote customer support to stranded drivers in need of roadside emergency assistance. Automotive experience is NOT required to offer caring encouragement and customer service to anxious drivers who may need help. Early morning and late-night servicing hours available. (052823)


NON-PHONE — Part-Time — Work from Home — Pick Your Own Hours – TELUS International: US-based “Raters” to review results of online searches and rate them. College not required. Hiring in AL, AR, CT, DE, FL, GA, HI, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY. APPLY TODAY! (070723/DC)


Make Extra Cash Reviewing Online Search Results — Pick Your Own HoursTELUS International is hiring Online Task Contributors in the United States. In this role you will be reviewing online search results in order to improve their content and quality. Click here to apply today! (o60623)


Work at Home Pathology Support Coordinator – Natera: “High School Diploma (or equivalent) required; 2+ years of medical industry related experience; previous computer experience is required; previous data entry experience is required; typing speed of at least 45wpm with high accuracy…”


Work at Home (Seasonal) Student Loans – Customer Service – Discover: Hiring from AZ, DE, OH, UT. “High school diploma or GED; 1+ years of experience in collections, customer service, call center or related field; assist customers by being Helpful, Engaging, Resourceful, and taking Ownership, in a fast-paced environment via phone, chat, or through customer document processing…”


Work at Home IT Support Specialist – Ceros: “$70,000-$75,000 base salary… Minimum 2-3 years of IT experience in a support position. Strong written/verbal communication skills: Excellent soft skills, positive attitude, and a high emotional intelligence; great technical documentation, writing, and communication skills… A passion for all things IT…”



$19.50/Hr., Benefits, No Call Center Exp. Required – Computer Provided – Work at Home Member Service Reps – WellSense Health Plan: Hiring from most states. “Prior professional work experience, ideally with customer service; it’s ok if you haven’t worked in a call center before, we will train you; outstanding customer service skills; excellent verbal and written communication skills…”


Virtual Receptionist – Direct Interactions: “Not hiring in CA or NY… Pays $15/hr… Must have at least 1 year of customer service experience; must work holidays; must work at least 8 hours across the weekend; must be a self-starter; must demonstrate a passion for providing outstanding service; experience working in a team environment…”


Check Out Our Brand New Freebies, Deals and Giveaways Section! Free stuff and lower prices is another great way to “rebel against the rat race.” Enjoy! ~ Chris & Mike


Work at Home Copywriter – Restaurant365: “Bachelor’s degree or equivalent work experience (BA in English preferred); strong writing and content organization skills, knowledge of editorial best practices; skill at creating and maintaining data sets and visuals; comfort with slideshow creation and presentation; technical writing or customer-facing product documentation experience strongly preferred…”



Work at Home for Fender, the Guitar Giant – Consumer Relations Rep – “A minimum of a high school diploma, or equivalent; 2-years of experience in a musical instruments retail sales &/or customer service contact center role that includes being held accountable for call metrics, sales revenue and/or conversion rate metrics; Call Center experience is preferred…”


Work at Home B2B Service Associate – Wayfair: “You must hold a High School Diploma, GED, or equivalent; have a knowledge of working within Windows Operating Systems or equivalent… You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). Wireless (WiFi) access is not permitted for use; all other necessary computer equipment and accessories are provided…”




Work at Home Customer Service Specialists – Direct Interactions: “$15/hr… Not hiring from CA or NY… Must be a self-starter. Must demonstrate a passion for providing outstanding service. Must maintain composure across a variety of customer and peer interactions. Experience working in a team environment (IE cooperating with co-workers, joint problem solving etc.)…”



Work at Home Customer Service – Northeast US – Wayfair: Hiring from CT, DE, ME, MD, MA, NH, NJ, NY, PA, RI, VT, DC, WV. “You must be 18 years of age or older; you will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload); Wireless (WiFi) access is not permitted for use. All other necessary computer equipment and accessories are provided…”


EXTRA CASH: Help Keep Students Safe Online – Gaggle: Flexible hours, though pay is low… Cyberbullying, threats of violence, drug use, suicidal intentions… we’ve all seen in the news about how badly things can go for kids. In this role, you’d monitor student communications and help them stay safe online. Set your own schedule, “minimum 10 hrs. per week.”



Telephone Mystery Shopper – CallCenter QA: “No previous experience is necessary and we do NOT require a background check; you must be at least 18 years or older and be a current resident of the United States however to apply; we do not charge a registration fee to apply or to work with us…”


Find jobs & extra-cash gigs faster! Like our Facebook page and see our job posts immediately. Just check your news feed. Enjoy!


Did you see yesterday’s jobs & gigs? Click here to see them from the last 10 days!




The post Work from Home Jobs & Extra Cash – May 26-29, 2023 appeared first on Work From Home Jobs by Rat Race Rebellion.



* This article was originally published here

Thursday, May 25, 2023

$13.24-$26.48/Hr – Work from Home for Guitar Giant – Fender! Consumer Relations Rep


by Chris Durst       May 25, 2023

Jimi Hendrix, Jeff Beck, Stevie Ray Vaughan, Bonnie Raitt… and YOU! Here’s your chance to be part of the Fender family.

Fender Musical Instrument Corporation has posted a work from home Consumer Relations Representative opportunity to their careers page.

They are currently hiring for coverage of their early AM shift (5am – 1pm AZ time).

The listed pay range is $13.24-$26.48/hour and the company notes, “and compensation decisions are dependent on the facts and circumstances of each case.”

Benefits include, “FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together.”

No state hiring limitations are noted in the job listing.

Here’s what the company has posted about this opportunity:

Fender Musical Instrument Corporation is located in Scottsdale, AZ. (“FMIC”) Within our Consumer Relations Team, we are focused on supporting customers, providing a best-in-class experience, and being the technical knowledge base for our customers. Our team’s mission is to be a part of a successful customer service team that empowers players at every stage worldwide.

An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument; it’s a cultural symbol that resonates globally.

As a Consumer Relations Representative, you will be entrusted with the critical responsibility of providing direct communication and customer service support to FMIC consumers via phone, e-mail, web chat, and print mail. We’re looking for someone who knows our products inside and out and who can eat, breathe, and sing about guitars, amps, recording, and sound reinforcement all day long.

About the Job:

  • Assist consumers in product selection and guide them into appropriate products with the goal of closing sales.
  • Able to attract and sell to new customers based on product selection discussions and drive additional sales referrals for future prospecting.
  • Fielding inquiries regarding product specifications, performance, application, pricing, and availability as well as providing historical information for all FMIC brands.
  • Evaluate and troubleshoot possible product performance issues.
  • Facilitate consumer product returns.
  • Place orders in SAP for parts and replacement products required to resolve defective product issues.
  • Track orders and shipments, also in SAP, and online through all carriers.
  • Guide consumers, when necessary, to resources like Authorized Fender Warranty Service Centers for physical repairs.
  • Coordinate with consumers, Fender dealers, authorized Fender service centers and Fender’s Factory Repair Department to resolve customer service and product performance issues/disputes involving defective and damaged product.
  • Maintain a call issues and resolutions records database and refer consumers to a myriad of non-FMIC resources to assist with their product, aftermarket parts or informational needs.
  • Assist with our online store. You’ll receive and respond to customer communications in all available media in a professional and courteous manner.

What you need:

  • A minimum of a high school diploma, or equivalent
  • 2-years of experience in a musical instruments retail sales &/or customer service contact center role that includes being held accountable for call metrics, sales revenue and/or conversion rate metrics
  • 2-years of experience selling products in a call center or direct to consumer environment. Call Center experience is preferred
  • Extensive technical knowledge of all Fender product lines
  • Experience with Digital recording products, DAWs, software programs, signal flow, etc.
  • Experience in a live audio environment configuring speakers, mixers, and wiring for live performances
  • Experience with CRM and web chat platforms in a call center environment preferred.
  • SAP experience preferred, but not required
  • Demonstrated ability to explain more complex or technical information to a broad-based audience, possibly with less knowledge.
  • Experience working with MS Office products – Excel, Word, and Outlook at a minimum
  • Strong written and verbal communication skills.
  • Ability to build a rapport with a customer over the phone.
  • Strong sense of team-orientation.
  • Excellent detail-orientation and strong organizational skills with a focus on attention to detail.
  • Ability to be a very driven self-starter that may be asked to work independently and remotely where applicable.

About Fender Musical Instruments:

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Gretsch®, Jackson®, EVH®, Charvel® and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.

Fender is required by law in certain jurisdictions to include a pay scale in the job posting for this position. “Pay scale” means the salary or hourly wage range that Fender reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive. The pay scale for this position takes into account the wide range of factors that Fender considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs. If this is a remote position, the pay scale disclosed herein may be adjusted further based upon the applicable geographic differential associated with the location from which the successful candidate will work. Please note that it is not typical for a Fender employee to be at or near the top of the pay scale for their role – especially as a new hire – and compensation decisions are dependent on the facts and circumstances of each case. Subject to the foregoing, the current pay scale for this position is $13.24 – $26.48/hour.

CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. May you be working from home soon!

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The post $13.24-$26.48/Hr – Work from Home for Guitar Giant – Fender! Consumer Relations Rep appeared first on Work From Home Jobs by Rat Race Rebellion.



* This article was originally published here

Wednesday, May 24, 2023

$15.00/Hr, Set Your Own Hours – Work from Home Customer Service Specialists


by Chris Durst      May 24, 2023

Direct Interactions has posted openings for part-time and full-time Work from Home Customer Service Specialists. Employee status, choose your own hours.

At least 20 hours per week are required (you select when you can work).

Hiring from all states except CA and NY.

In this role you would answer incoming calls and assist companies, processing unemployment insurance claims and doing related tasks.

The pay rate is $15/hr. There is a paid training program.

Overall, Direct Interactions receives good reviews from past and current employees and is rated 3.4 out of 5 stars on Glassdoor.

Here’s what the company has posted about this opportunity:

At Direct Interactions, you will work with some of the kindest and most professional contact center agents in the country. You will help people in need and know that you made a positive difference in their lives. Even if you have not worked in contact centers for long or even not at all, we are interested in learning more about you! We pride ourselves on being all about the clients we serve as well as those we work with. Most people spend more time at work then they do with their own families, so why not join the DI family while still being able to have a work life balance!!!! We partner with various companies and states to provide their customers with white-glove service. We offer flexible scheduling that will still allow you to have a work life balance.

What’s Next?

To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please continue to monitor all inboxes in your email so that way you do not miss an email or any deadline to respond by.

Requirements

  • Must be a self-starter
  • Must demonstrate a passion for providing outstanding service
  • Must maintain composure across a variety of customer and peer interactions
  • Experience working in a team environment (IE cooperating with co-workers, joint problem solving etc.)
  • Routinely demonstrates listening skills and is attentive to the needs of those you will be assisting
  • Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch
  • Ability to remain calm under pressure in a fast-paced contact center environment
  • Ability to remain calm while taking back-to-back calls
  • Ability to show empathy for those that may be frustrated or anxious
  • Ability to pay attention to detail and multitask while navigating through multiple programs and information
  • Ability to use a computer quickly and accurately
  • Must possess the ability to remain poised in high stress situations
  • Must be willing to conquer goals and challenges
  • Must type at least 30 WPM
  • Ability to be flexible and handle changes efficiently
  • Must be proficient in Excel, Word and Outlook Office products

Additional Requirements

  • Must pass a criminal background check paid for by us (Direct Interactions)
  • Legally able to work in the United States
  • Must be a current resident living in the United States
  • Must have at least a high school diploma or equivalent
  • MUST NOT RESIDE IN CALIFORNIA OR NEW YORK; We do not hire in those states at this time

Job Details (what you will be doing)

  • Process unemployment insurance claims
  • Answer incoming calls via computer software and assist customers
  • Research information in databases to resolve customer issues
  • Maintain composure in escalated situations
  • Operate accurately and efficiently in a fast-paced environment
  • Handle multiple responsibilities at one time

Training

  • Training is done virtually and will consist of virtual instructor led and self-paced learning
  • You must first attend a mandatory orientation session
  • Orientation, training & nesting spans across 9 days and is all paid
  • 100% attendance is required in all phases of the on-boarding process (orientation, training & nesting are mandatory)

Orientation: Typically on a Friday (1 hour session)

Training week 1: Monday- Friday (6 hours a day) actual dates and times TBD

Training week 2: Monday-Wednesday (8 hours a day) actual dates and times TBD

(More information about the times of the 2nd week of training will be discussed in class)

*we are letting you know beforehand what a training schedule may look like

Shifts

  • Agents must be available to work at least 20 hours per week within the hours of operation noted below

Hours of operation for the client

  • Monday- Friday 8:00 am to 5:00 pm EST
  • At least 20 hours per week are required (you select when you can work)

**8 HOURS WORKED ARE REQUIRED EVERY MONDAY NO EXCEPTIONS**

if a holiday falls on a Monday, the 8 hours become mandatory on the following Tuesday

Pay Rate

  • $15.00 per hour
  • This is a W2 (employee) position
  • We are paid biweekly via direct deposit
  • All mandatory events are paid (orientation, training & nesting)

Employee Benefits

  • Accrued paid time Off (PTO)
  • Sick time

Technical Requirements

  • Desktop or laptop; Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
  • Operating system – Windows 10 or higher
  • Your computer must have at least 8GB of RAM installed and a Processor speed of 2.00GHz or higher
  • US based Internet service provider (ISP)
  • High-speed Internet via hard wired ethernet connection, no Wi-Fi, satellite or cellular hotspot or cellular internet
  • USB headset with noise-canceling microphone; 3.5 mm headsets are NOT approved and will not work with our software
  • A smart phone that is less than 3 years old that you are able to install our required software on for multifactor authentication (used for our programs authentication process and not for work)
  • A second monitor is not required, but strongly recommended

*If you are selected, your offer is contingent upon successfully completing and passing a background check and a technical assessment of your PC performed by our IT team.

Currently, Apple computers or tablets (Mac laptop, iPads or desktops), Windows Mini PCs/streaming laptops, Chromebook, and Android systems are NOT compatible with any of our client’s software.

*There are NEVER any fees associated with applying or working for Direct Interactions.

WE ARE NOT HIRING IN CALIFORNIA OR NEW YORK AT THIS TIME


CLICK HERE for full details and to apply. For more jobs and ways to make extra cash, see our Daily Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!

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* This article was originally published here

Tuesday, May 23, 2023

Humana Now Hiring Work at Home Customer Service Reps, Benefits Start Day 1


by Chris Durst        May 23, 2023

Humana has posted a new opening for work from home Customer Service Reps to work on a contract with the US Department of Defense.

Applicants must be US citizens living in the United States and are required to successfully receive interim approval for government security clearance (not as complex as it may sound – you can Google the particulars).

Training classes begin on July 17th and July 31st.

Benefits start on your first day.

Computer provided.

The pay rate is not noted in the job listing, however, Glassdoor places it at about $18 per hour. We have not confirmed this estimate with the employer.

Here’s what the company has posted about this opportunity:

If you are a problem solver, resourceful, and looking to make a difference for your family as well as others we want you on our team. Help us deliver exceptional experiences to our members as a Work from Home Beneficiary Customer Service Representative (BSR).

Responsibilities

What you will do:

  • Deliver a consistent customer experience by providing efficient and timely resolutions to our Tricare beneficiaries & providers
  • Act as customer advocate by resolving complex concerns in an accurate and timely fashion
  • Demonstrate ability to make good business decisions aligned with our Humana values
  • Prioritize workload to continuously answer incoming calls and maintain established schedules

Perks & Benefits

  • Full Benefits effective Day 1 of employment
  • Annual Incentive (Bonus) Opportunity
  • Amazing PTO (Paid Time Off)
  • Robust 401K plan through Charles Schwab
  • Career Mobility
  • Eligibility for associate wellness and rewards program
  • Tuition Reimbursement & Student Loan Refinancing

Required Qualifications

  • Our Department of Defense contract requires U.S. Citizenship for this role
  • Successfully receive interim approval for government security clearance (eQIP – Electronic Questionnaire for Investigation Processing)
  • Must be flexible and able to work an 8 hour shift sometime between the hours of 8:00 a.m. -7:00 p.m. EST no matter the time zone that you reside
  • 2 years or more of work experience in a professional, customer service-driven environment
  • High level of confidence using technology with ability to navigate multiple screens or web browsers at one time
  • Demonstrated ownership to problem-solve independently
  • Excellent verbal and written communication skills

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
    Satellite, cellular and microwave connection can be used only if approved by leadership
  • Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
  • Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

  • Experience in healthcare, military or managed care environment
  • Call Center Experience
  • College degree (Associate’s or Bachelor’s) highly preferred
  • Knowledge of customer service principles and practices – formal training or experience

Additional Information

Work Days/Hours: After Training the expectation is to work Monday – Friday; must be able to work an 8 hour shift between the hours of 8:00 a.m. – 7:00 p.m. EST. No matter the time zone that you reside in.

Training: 6-8 weeks 8:00 AM – 4:30 PM EST with no time off during training. Shifts will be assigned during the time offer is extended.

Training Start Date: July 17th and July 31st 2023

Interview Process

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

CLICK HERE for full details and to apply. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck as you make your work from home plans a reality!

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The post Humana Now Hiring Work at Home Customer Service Reps, Benefits Start Day 1 appeared first on Work From Home Jobs by Rat Race Rebellion.



* This article was originally published here

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