Work From Home: Remote Member Support Representative Job with Sun Life: Hiring in 48 States

by Chris Durst May 28, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

Sun Life, a financial services company, has posted a Remote Member Support Representative role to their careers page.

For this position, the company is accepting applications from residents of all US states EXCEPT Alaska and Hawaii.

In the Remote Member Support Representative position, you would take incoming calls from claimants and policyholders, answer their questions, and help them resolve issues. Outbound followup calls may be required in some cases.

The pay range varies by region. Following are the rates for several states:

If you are a California resident, the salary range for this position is:
- Southern region: $41,700 – 56,300 annually
- Central region: $43,900 – 59,300 annually
- Northern region: $47,000 – 63,500 annually
If you are a Colorado or Nevada resident, the salary range for this position is $39,700 – 53,600 annually.
If you are a Connecticut or Maryland resident, the salary range for this position is $41,700 – 56,300 annually.
If you are Washington or Rhode Island resident, the salary range for this position is $43,900 – 59,300 annually.
If you are a New York resident, the salary range for this position is $47,000 – 63,500 annually.

Sun Life also offers a comprehensive benefits package.

Here’s an excerpt from Sun Life’s Remote Member Support Representative job posting:

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: We support US flexible working arrangements in the contiguous 48 states.

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

The opportunity:

The position is accountable for the intake of all telephone calls and inquiries from claimants and policyholders as well as Sun Life’s internal claims professionals and Client Relationship Executives. Individuals in this role uphold our commitment to providing the highest level of customer service standards in order to ensure our clients complete satisfaction.

How you will contribute:

Will act as the primary contact for our Members and be responsible for answering Customer inquiries and identifying solutions to any problems.
Support and take ownership of member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up. Inquiries will focus on aspects of the client’s group benefits plan. Topics will include details about their eligibility, coverage and claims.
Effectively listen to members and determine the best course of action. Most calls are resolved through well documented processes.
Empathetically assist the member through the claims process.
Provide feedback received from clients, or from your own observations, to identify and drive business changes needed to create an improved client experience.
Achieve productivity, scheduled adherence and quality assurance expectations as well as exude leadership competencies that contribute to a successful team environment.

What you will bring with you:

Representatives must act with a sense of urgency by being responsive and resolving service issues as quickly as possible
Ability to identify trends based on customer feedback or self-observations in order to drive an improved customer experience
Ability to actively listen to customers, paying attention to their needs, frustrations and suggestions is critical
Manage stressful situations with composed behavior demonstrating empathy and understanding
Demonstrated aptitude in problem solving and thinking “outside the box”
Possess the capability to work effectively in a fast-paced environment that demands high energy and passion for customer service
Commitment is required to be flexible, adaptable, and motivated to pitch in and support the team’s work at all times
Ambition to continuously learn and develop professionally through feedback and coaching
Proven record of providing strong and effective customer service.
Solid systems and technology skills
Strong verbal and written communication skills

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

Life is brighter when you work at Sun Life

Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical, and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
A flexible work environment with a friendly, caring, collaborative and inclusive culture
Great Place to Work® Certified in Canada and the U.S.
Named as a “Top 10” employer by the Boston Globe’s “Top Places to Work” two years running

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a California resident, the salary range for this position is:

Southern region: $41,700 – 56,300 annually
Central region: $43,900 – 59,300 annually
Northern region: $47,000 – 63,500 annually

Colorado or Nevada resident, the salary range for this position is $39,700 – 53,600 annually.

Connecticut or Maryland resident, the salary range for this position is $41,700 – 56,300 annually.

Washington or Rhode Island resident, the salary range for this position is $43,900 – 59,300 annually.

New York resident, the salary range for this position is $47,000 – 63,500 annually.

The full range minimum and maximum listed in the job posting is tied to the GCF level and job family.

We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Member Support Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!