Work From Home: Remote Call Center Specialist: Walgreens is Hiring, $15-$20/Hr.

by Chris Durst June 26, 2024

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Walgreens has posted a Remote Call Center Specialist job to their careers page.

In this role, you will “Resolve routine, general questions and problems submitted by customers, physician offices, patients and third party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures.”

The Remote Call Center Specialist should type at least 25 WPM, have basic computer skills, and be able to communicate effectively in writing and verbally. While it’s not required, the would prefer that you also have at least a year of customer service experience in centralized services or call center environment.

The posted pay range for this position is $15-$20 per hour, and the actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.

Walgreens also offers a comprehensive benefits package.

Following are excerpts from the Remote Call Center Specialist job posting:

When you’re on the job, the care you provide customers is just a call or a chat away. You can join our team as a pharmacist, pharmacy technician or customer care specialist in our call centers or work from your own home office. It’s the opportunity to be the voice of the company and a vital line of support. And every day, your expertise and problem-solving will enable our in-store teams to spend more time focusing on the communities we serve.

Job Summary

Responsible for a high volume of inbound and outbound calls with customers, physician offices, patients or third party providers about the company’s products or services following standard SOPs and procedures, working under direct supervision. Ensures all contacts receive efficient and courteous service. Duties may vary based on assigned department.

Job Responsibilities

Resolves routine, general questions and problems submitted by customers, physician offices, patients and third party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Directs complex questions and problems to more senior staff level.
Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties. Documents contact interactions, records details, complaints, comments and actions taken.
Coordinates with other functional areas as necessary. Refers unresolved escalated issues as designated by the departments for further investigation.
Contacts customers, physician’s office, patient or third party vendor to respond to inquiries or to notify them of investigation results and planned adjustments.
Handles inquiries for one or more lines of business.

Basic Qualifications

High School Diploma or GED.
Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
Communicate effectively in writing and verbally.

Preferred Qualifications

At least 1 year of customer service experience in centralized services or call center environment.
Experience in Retail or healthcare.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Intermediate level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
Fluency in Spanish and English.

An employee in this position can expect an hourly rate between $15.00 and $20.00. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Call Center Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

Be sure to watch our video about how to find even more remote jobs with Walgreens!