Work From Home: Remote Customer Experience Associate for a Celebrity-Backed Cannabis Company

by Chris Durst June 18, 2024

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Nabis, a licensed cannabis wholesale platform, has posted a new Remote Customer Experience Associate position to their careers page.

The company is backed, in part, by Doordash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch cofounder Justin Kan, and is working toward becoming the largest distributor of cannabis products in the world — here’s your chance to grow along with them!

In the Remote Customer Experience Associate you would support both internal and external Nabis Partners, such as brands and retailers, via inbound and outbound calls, emails, and chats.

The posted pay rate for the company is $17 per hour, and the company also offers a benefits package to full-time employees.

Hiring in the United States — no state hiring exclusions are noted in the job listing.

Following are excerpts from the Remote Customer Experience Associate job posting:

We’re at the forefront of this movement and are building an innovative technology-first platform to scale the entirety of the cannabis industry. Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization.

Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including Doordash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch cofounder Justin Kan, is scaling the cannabis supply chain with technology and our ultimate goal is to become the largest distributor of cannabis products in the world.

WHY YOU’LL LOVE WORKING AT NABIS!

Competitive pay starting at $17 per hour, paid weekly.
You’ll work at the fastest-growing cannabis startup!
Medical/Dental/Vision is offered to all full-time employees.
Well-rounded co-workers and teammates who are all striving towards the same goal. Nabis maintains a fun and energetic culture!

The Remote Customer Experience Associate Role

The CX Associate’s primary role is to act as an extension of the Nabis operation, actively aligning the goals of our brands and retail partners with the day-to-day operation. The ideal candidate will be punctual, detail-oriented, empathetic and can communicate clearly and effectively. They will work well in customer service-related situations, as well as within the operation.

WANT LEADS TO EVEN MORE JOBS IN THE CANNABIS INDUSTRY?

Cannabis companies are on the rise and, coupled with the current remote work trends, it’s becoming much easier to find a work from home job in the cannabis industry.

Be sure to check out our video and post on 23 companies in the cannabis industry that offer remote work in the industry..

Responsibilities:

Provide white glove support to both internal and external Nabis Partners, such as brands and retailers
Support customer experience managers with ad-hoc projects
General assistance of Operations Managers
Execute several inbound and outbound calls, emails, chats
Maintain response times, missed call rates, and other KPIs at a rate equivalent to or above the team’s average
Monitor communications to help keep other departments informed and responsive
Work with various internal and external stakeholders to champion partner needs and drive towards solutions that improve partner success
Identify and escalate issues to the appropriate channels

Desired Skills & Traits:

Associate degree OR 2 years relevant work/customer service experience
Ability to work occasional evening/weekend shifts
Basic math skills
Strong and timely communication across all platforms (phone, Front, Slack) and ability to choose the most effective kind per situation as well as correct grammar, spelling, and tone
High level of patience and empathy for Nabis Partners
Ability to communicate between departments with humility and understanding
Experience with de-escalation and client retention
Basic knowledge of payments/collection.
Keen awareness and understanding
Low ego
Willingness to learn new software and platforms
Adaptability
Ability to multitask and take on more than one project at a time
Cannabis experience is a plus
Ability to pass pre-employment background check

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Customer Experience Associate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!