Work From Home: MOVE FAST! Remote Customer Service Representative: Apply By 7/18/24, $15.75-$33.18/Hr, Benefits

by Chris Durst July 16, 2024

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Labcorp, an American healthcare company, has posted a Remote Customer Service Representative position to their careers page.

Move fast if you’re interested — the window closes 7/18/2024!

If you’re an energetic, passionate person who enjoys delivering great customer service, this might be the role you’ve been looking for.

Applicants should have a High School diploma or equivalent w/1-3 years of applicable experience, and knowledge of Microsoft Office tools.

The pay range is $15.75 – $33.18/hr. As a full-time employee, you’d be eligible for benefits including medical, dental, vision, life, and more.

No state hiring restrictions are mentioned.

This is a Monday-Friday 9:00am-5:30pm EST position with alternating weekends/holidays.

Following are excerpts from the Remote Customer Service Representative job posting:

LabCorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently.

The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

Monday-Friday 9:00am-5:30pm EST Alternating weekends/holidays Application

Duties/Responsibilities

Act as liaison between LabCorp, the customer base and patients
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting.
LabCorp’s products and services
Work in multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Review test forms for accuracy and report any discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.

If you’re looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! If you’re looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Requirements

Requires a High School Diploma or equivalent w/1-3 years of applicable experience
Associate’s or Bachelor’s degree preferred
Previous experience in a customer service role
Experience working in a contact center/call center environment is preferred
Prior healthcare industry, such as a physician’s office or a hospital highly is a plus
Knowledge of Microsoft Office suite is required
Experience with Salesforce.com and/or Laboratory Information Systems is preferred
Strong verbal and written communication skills and excellent ability to listen and respond
Must be courteous with strong customer service orientation
Excellent multitasking abilities required
Strong flexibility and the ability to manage and adapt to changing priorities quickly
Bilingual in English and Spanish highly desirable

APPLICATION WINDOW CLOSES – July 18 2024

Pay Range: $15.75 – $33.18

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!