Work From Home: Remote Associate Customer Service Representative

by Chris Durst July 10, 2024

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CCC Intelligent Solutions, a technology company with a focus on improving the insurance claims process, has posted a Remote Associate Customer Service Representative opening to their careers page.

In this role, you will process incoming phone calls and process the data entry of vehicle information on potential total loss insurance claims. No prior insurance or automotive experience is required, as the company will train individuals with a desire to learn and develop.

CCC will provide a desktop computer, dual monitors, keyboard, mouse, web cam and headset for this home-based employee.

The posted pay rate for the Remote Associate Customer Service Representative position is $17.50 per hour, plus eligibility for monthly incentives and annual company bonus dependent upon performance.

The listing also mentions benefits that are available from Day One, and opportunities for promotion.

Following are excerpts from the Remote Associate Customer Service Representative job listing:

This position involves the processing of in-bound telephone calls and data entry of vehicle data on potential total loss insurance claims. In this role, individuals will work primarily with Claims Adjusters from the nation’s top insurers. A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided. Starting wage is $17.50 per hour, plus eligibility for monthly incentives and annual company bonus dependent upon performance. This opportunity requires no selling or collections, benefits available from day one and promotional opportunities within 6 months dependent upon performance. Be part of a team that will provide you top-notch training, exceptional support and world class Net Promoter and Employee Engagement Scores.

Key Responsibilities:

Receive initial calls and obtain all pertinent vehicle information from potential Total Loss claims
Ensure that all vehicle information is entered into the system completely and accurately
Communicate the vehicle value from the database to the caller
Forward calls on vehicles that require additional research to respective departments
Process other incoming work such as faxed requests and dealer inventory updates while maintaining productivity and quality standards.
Adhere to attendance, production, quality and other metric standards

Requirements:

No prior insurance or automotive experience is required, as we will train individuals with a desire to learn and develop
High school diploma or equivalent
1-2 years prior customer service experience required
Strong verbal and written communication skills
Self-motivated
Attention to detail
Exceptional organization skills with attention to detail
Possess a positive attitude and desire to provide outstanding customer service
Strong technical aptitude
Ability to work independently
Quiet and professional home work environment free of distractions
High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)

About the company’s commitment to its employees

CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.

The company is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.

CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. For more information about our benefits please check out our careers site.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Associate Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!