Work From Home: HOT TOPIC is Hiring! Remote Customer Service Representative

by Chris Durst Aug. 14, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

Hot Topic, a pop-culture merch & clothing store, has posted Remote Customer Service Representative openings to their careers page.

This role is 100% remote and applicants must live in the United States, but NOT in California.

In this role, you will respond to emails and live chat in a way that reflects the brand voice. You will also monitor phone queue to ensure proper coverage is maintained at all times.

Applicants for the Remote Customer Service Representative positions should have at least one year of customer service experience, excellent written and verbal communication skills, and solid computer skills.

The posted pay range is $14.50 – $15 an hour.

Following are excerpts from the Remote Customer Service Representative job posting:

Love Customers? We do too. We’re expanding our Call Center and on the search for customer fanatics. As a Customer Service Representative (CSR), you’ll field a high volume of calls, emails and chat, resolving customer issues and provide amazing service to all inbound calling customers.

This role operates 100% remote and must be permanently located outside of California.

Shift times available are:

Monday – Friday, 7am-3:30pm PST
Monday – Friday, 8:30am – 5pm PST

WHAT YOU’LL DO

Monitor phone queue to ensure proper coverage is maintained at all times
Respond to emails and live chat in a way that reflects our brand voice
Use product knowledge to suggest items to customers and properly inform them on product choice.
Provide feedback to management regarding current customer service processes and procedures; we’re always looking to get better!
Patience – you’ll encounter customers that might need extra support and you will need to be consistent in how you provide help, including your tone and effort
Know our process, and properly inform customers of order status, product availability, and manage customer expectations around it
Maintain all quality, productivity, reliability and sales performance standards
Assist with overflow calls from other concepts when needed

WHAT YOU’LL NEED

At least 1 year of experience working in a customer service or call center environment
Top notch written and verbal communication skills
Solid computer skills (Word/Excel/Outlook); you’ll have to be internet savvy as well
We get a lot of email and chats, so you’ll have to type pretty fast
Must have access to a 100 kb/s connection internet speed
A quiet secure home work space and the ability to be available to accept customer contacts
Ability to work a flexible schedule that may include early morning, evenings, weekends, and/or holidays, especially when we hit peak seasons
Bilingual (Spanish) is a PLUS!

Compensation

$14.50 – $15 an hour

Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual’s education, location, meeting the minimum job requirements for the role, training and experience, will determine the final salary for potential new hires.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!