Monday, September 30, 2024

NON-PHONE Remote Customer Support Specialist: $48,000/Yr.

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by Chris Durst       Sept. 30, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!
 

Whop, a software company that helps people sell access to their apps and services, has posted a Remote Customer Support Specialist job to their careers page.

If you’re love delivering great customer support but hate being on the phone all day, this might be the work from home job you’ve been looking for.

In this role, you will be the go-to person for Whop’s users and creators, and you’ll field their questions through live chat on Intercom — a text-based communication tool.

Applicants should have previous customer support experience, excellent communication written and verbal communication skills, and strong problem-solving skills.

The posted pay rate for this role is $48,000 per year.

Available shifts are 8:00 am – 4:00 pm, 12:00 pm – 8:00 pm, and 4:00 pm – 12:00 am EST. Enjoy a 5-day, 40-hour work week with a monthly rotating schedule.

Hiring in the United States, no state hiring exclusions are noted in the job posting.

Following are excerpts from the Remote Customer Support Specialist job posting:

This position offers the flexibility to work from anywhere in the United States.
Available shifts are 8:00 am – 4:00 pm, 12:00 pm – 8:00 pm, and 4:00 pm – 12:00 am EST. Enjoy a 5-day, 40-hour work week with a monthly rotating schedule.

As a Customer Support Specialist, you’re the go-to person for our users and creators, fielding their questions through live chat on Intercom. You’ll be the hero who troubleshoots and resolves issues, making sure every response is clear, comprehensive, and leaves our customers smiling. If a problem needs a bit more brainpower, you’ll team up with colleagues to find the perfect solution and escalate when necessary. Your mission? Keep our customers thrilled with fast, friendly, and effective support.

Your First 30 Days:

Day 7: Meet the team, dive into our products, and get comfy with tools like Intercom. Start grasping basic workflows and the ins and outs of customer support.

Day 14: Shadow the pros, watch and learn from customer interactions, then jump in to handle simple tickets with guidance. Master our escalation procedures and dig into the knowledge base.

Day 21: Take charge of your own tickets, collaborate with other teams on tricky issues, and polish your communication and customer satisfaction skills. Join team meetings to pitch ideas for process improvements.

Day 30: You’re now flying solo with a full load of tickets, solving problems like a pro. Collaborate across teams as needed, and get feedback to refine your skills and set goals for the next 60 days.

Who You Are:

Whop Savvy: You’ve used our platform and know it inside out.

E-commerce Expert: You’ve got deep knowledge or experience in the e-commerce world.

Analytical and Strategic: You think big but aren’t afraid to get into the nitty-gritty.

Creative Problem Solver: You love finding unique solutions to tough problems.

Communication Guru: Your written and verbal skills are top-notch.

What You’ll Be Doing:

  • Be the first point of contact for users and creators, managing inquiries via Intercom.
  • Troubleshoot and resolve issues with clear, easy-to-follow guidance.
  • Work with the team to tackle complex problems and escalate when necessary.
  • Keep customer satisfaction high with responsive, effective, and friendly support.
  • Jump into team meetings and help us continuously improve our support game.

Qualifications:

  • Previous experience in customer support or a similar role.
  • Excellent communication skills—both written and verbal.
  • Strong problem-solving chops and a focus on the customer.
  • Ability to juggle tasks and manage time in a fast-paced environment.
  • Familiarity with Whop, Intercom, Slack, and Linear is a bonus.
  • Ready to work different shifts, including nights and weekends.

Compensation

Salary: $48,000

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Customer Support Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

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The post NON-PHONE Remote Customer Support Specialist: $48,000/Yr. appeared first on Rat Race Rebellion.



* This article was originally published here

Sunday, September 29, 2024

Work From Home as a Search Engine Evaluator

If you’re internet savvy, self-motivated, and searching for a flexible work from home job, becoming a search engine evaluator could be a good opportunity for you. You don’t need any special equipment, and there’s no speaking on the phone. All you need to get started is a laptop or desktop computer, a high-speed internet connection, […]

The post Work From Home as a Search Engine Evaluator appeared first on The Work at Home Woman | Legit Work From Home Jobs.



* This article was originally published here

Saturday, September 28, 2024

How to Become a Medical Scribe and Work From Home

Have you heard about medical scribes? They’re one of those hidden heroes of healthcare who work behind the scenes to ensure all essential details are documented during patient visits. Today, we’re talking about how to become a medical scribe… and why you should want to become one! If you’re looking for a new career path and […]

The post How to Become a Medical Scribe and Work From Home appeared first on The Work at Home Woman | Legit Work From Home Jobs.



* This article was originally published here

Friday, September 27, 2024

6 Remote Facebook Jobs and Money-Making Opportunities

If you’re searching for remote jobs with Facebook (also known as Meta), this post has you covered! You probably know Facebook as the world’s largest social media platform. But did you know that Meta owns Facebook, Messenger, Instagram, Threads, WhatsApp, Meta Quest, and Workplace? With this massive reach comes many ways to work with the […]

The post 6 Remote Facebook Jobs and Money-Making Opportunities appeared first on The Work at Home Woman | Legit Work From Home Jobs.



* This article was originally published here

Thursday, September 26, 2024

Side Hustle – Voice Your Talent: Earn Extra Income with ACX, Amazon’s Audiobook Creation Exchange


by Chris Durst       Sept. 26, 2024

Discover a side hustle opportunity that will turn your passion for reading into extra income with ACX, Amazon’s Audiobook Creation Exchange.

Here’s how this side hustle works: Explore over 2,000 available titles, choose your preferred payment method, and embark on a journey to create audiobooks for Audible, Amazon, and iTunes. Learn more about rates, the narration process, and how you can start auditioning today!

If you have a good voice and read aloud with clarity and passion, this could be a nice way to make some extra income.

The ACX system is set up to pay in two ways — your choice. Either get paid a flat fee for your work or share a percentage of the royalties on sales.

Regarding how much ACX narrators can make, if you choose the per-finished-hour route, I’ve found quite a few reliable references that put pay at about $100 per finished audio hour. I also found a good thread on Reddit where people who are doing it discuss their experiences, and the information there seems to confirm the pay rate.

One thing to keep in mind is a finished audio hour doesn’t simply mean an hour of reading as some of what you have recorded may require editing and that can take time as well. It’s best to figure that it will take over an hour to create an hour of finished audio!

Here’s what Amazon has posted about the role:

Choose the books you want to audition for! Through ACX, you can find an unlimited number of potential acting gigs, and the audiobooks you produce will be available on Audible, Amazon, and iTunes.

Choose how you’d like to get paid for your narration work:

  • Your own per-finished-hour rate, paid upon successful completion of the audiobook.
  • Share royalties from sales with the Rights Holder.

On ACX, an Audiobook Narrator is Also an Audiobook Producer.

Follow our Video Lessons and Resources to learn how to set up a home studio then edit and master your audiobook before it goes up for sale. Or find a studio professional to help out with the recording, editing, and mastering.

Here’s How It Works:

Step 1. Create a Profile – Sign up on ACX and create a profile that details your acting and audiobook experience.

Step 2. Upload Samples – Tag an unlimited number of samples in your Profile, based on accents, genre, and style. The more audio samples you include, the easier it is for authors to find you.

Step 3. How do you want to get paid? – Choose a per-finished-hour rate, or choose to share 50% of royalties. If you’re unsure, choose both.

Step 4. Audition – Search for books you’re interested in narrating and producing, and record a few minutes of the manuscript. If you’re the Rights Holder’s top choice, you’ll receive an Offer.

Step 5. Accept the Offer – When a Rights Holder makes you an Offer, agree on delivery dates for the first 15 minutes of audio and the final audiobook, and payment terms.

Step 6. Start Recording – Record, edit, and upload the a 15 minute checkpoint of the audiobook, which the Rights Holder will approve or provide feedback. When the sample is approved, record the remainder of the project.

Step 7. Work with Other Studio Professionals – To create a professional audiobook, you may want the guidance of other audiobook experts. If you need to hire one, or more, we have Independent Contractor Agreements you may use.

Step 8. Finish the Recording – Upload each completed chapter of the audiobook to meet our Audio Submission Requirements and Production Standard Terms. Before payment, the Rights Holder must approve the full audiobook, and has the right to request changes.

Step 9. Get Paid – If you and the Rights Holder agreed on a Pay for Production fee, you will be paid directly by the Rights Holder. If you produced the audiobook as a Royalty Share deal, then you’ll be paid based on 50% of the royalties on sales.

Step 10. Come back for more – ACX has tons of books waiting to be turned into audiobooks, so keep auditioning! If you’re highly experienced narrator with at least 25 audiobook credits, apply to be an Audible Approved Producer.

CLICK HERE for full details and to start auditioning! For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page.

PLEASE SHARE this post – turn your friends into Rat Race Rebels!

The post Side Hustle – Voice Your Talent: Earn Extra Income with ACX, Amazon’s Audiobook Creation Exchange appeared first on Rat Race Rebellion.



* This article was originally published here

Wednesday, September 25, 2024

Remote Customer Support Representative: $18-$21.60/Hr., Benefits

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by Chris Durst      Sept. 25, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!
 

Housecall Pro, a software company that caters to HVAC, Plumbing, Electrical, Cleaning, and other businesses, has posted a Remote Customer Support Representative job.

In this role, you will be the primary point of contact for the company’s customers. You’ll help troubleshoot and provide assistance, suggest solutions, and recommend improvements.

Applicants should have excellent English reading, writing and verbal communication skills, at least one year of customer service experience, live chat support skills, and at least a high school diploma or equivalent.

The listed pay range is $18-$21.60/hr. (includes base and potential performance bonus).

Hiring in the United States — no state hiring exclusions are mentioned in the job post.

Following are excerpts from the Remote Customer Support Representative job posting:

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

  • A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
  • Paid holidays and flexible, take-it-as-you-need-it paid time off
  • Monthly tech reimbursements
  • A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Specialist, Customer Support, you are a problem solver our users rely on. You are patient and use active listening skills to address our service professional’s (our Pro’s) concerns with care. You are comfortable on the phone, and are effective in finding the information to identify the root cause or concern. Your dedication to providing top-notch service and finding solutions makes you an essential part of our customer support team.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

What you do each day:

  • Act as a primary point of contact with our customers – the Pros
  • Manage and prioritize our support channels with speed and accuracy
  • Quickly identify and escalate Pros to applicable resolution path
  • Prompt attention to detail to resolve Pro issues with limited information
  • Troubleshoot issues and provide assistance to a broad base of customers
  • Recommend improvements to Pros’ current workflows and provide relevant knowledge of how the software works
  • Provide Pros with best practices on how to more efficiently run their business
  • Suggest creative solutions or workarounds when possible to resolve a Pro’s need

Qualifications:

  • 1+ years experience in full-time customer support, account management, or sales
  • 1+ years experience in live chat support
  • High school diploma or equivalent; Bachelor’s degree is a plus
  • Experience in developing relationships with new customers

What will help you succeed:

  • Excellent English reading, writing and verbal communication
  • Hard-working and reliable
  • Bilingual (English/Spanish) is a plus
  • Flexibility to periodically work on weekends or on weekdays before 8am or after 5pm
  • Professional attitude and demeanor when interacting with others

Compensation & Benefits

This role is open to candidates and the expected compensation range for this role is $18-$21.60/hour (includes base and potential performance bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Applicants must be currently authorized to work in the United States on a full-time basis.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Customer Support Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

Follow us for the best work from home jobs & gigs!
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The post Remote Customer Support Representative: $18-$21.60/Hr., Benefits appeared first on Rat Race Rebellion.



* This article was originally published here

Tuesday, September 24, 2024

NEW! Remote Customer Service Representative: $16-$28.27/Hr., Comprehensive Benefits

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by Chris Durst       Sept. 24, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!
 

Optum, part of the UnitedHealth Group family of companies, has posted a Remote Customer Service Representative job posting to their careers page.

NOTE: Optum positions usually fill quickly – apply now!

These positions are open to applicants from the United States – nationwide, no state hiring exclusions are noted.

In this role, you will provide support to your team members by serving as a resource or subject matter expert. You’ll work with 40 to 50 callers per day — each is an opportunity for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally.

Applicants should have a High School Diploma / GED, 2+ years of customer service experience OR experience in a medical office, health care call-center or office setting analyzing and solving customer problems, and familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications.

The posted pay rage (for states that mandate the inclusion of compensation rates) is $16.00 – $28.27 per hour. (Please note that the states listed are NOT THE ONLY STATES THEY ARE ACCEPTING CANDIDATES FROM — they are just the states that require pay rate information.)

The company also offers a comprehensive benefits package.

Full-time, Monday – Friday, 8:30am – 5:00pm EST.

Following are excerpts from the Remote Customer Service Representative job posting:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Customer Service Representative, you’ll compassionately deliver an exceptional experience to between 40 to 50 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You’ll also provide support to your team members by serving as a resource or subject matter expert. Both of these are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you’ll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you.

This position is full-time, Monday – Friday. Employees are required to work during our normal business hours of 8:30am – 5:00pm EST. It may be necessary, given the business need, to work occasional overtime.

We offer 4-6 weeks of on-the-job training. The hours of training will be during our normal business hours.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Answer a high volume of calls from patients or their representative regarding the Athena Alliance Program (AAP), patient invoices, payment plans, credit card payments, patient pricing, and general customer concerns
  • Contact patients for a variety of reasons including, but not limited to:
  • Explaining the Athena Alliance Program (AAP) and how to fill out the application
  • Explaining and obtaining a signed Advance Beneficiary Notice (ABN) required for Medicare patients
  • Obtaining prepayment when required
  • Pre-collection calls to patients who have not paid their invoices
  • Evaluate and respond to all aspects of written billing inquiries and updating invoices
  • Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
  • Update patient spreadsheets regarding AAP, write offs
  • Maintain all Compliance and HIPAA regulations at all times
  • Ability to work in a fast-paced environment
  • Ability to meet quality standards
  • Ability to meet production standards
  • Ability to handle other projects as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED
  • Must be 18 years of age OR older
  • 2+ years of customer service experience OR experience in a medical office, health care call-center or office setting analyzing and solving customer problems
  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Ability to work Monday – Friday, during our normal business hours of 8:30am – 5:00pm EST

Preferred Qualifications:

  • Prior health care experience
  • Medical terminology experience
  • Data entry experience
  • Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
  • Knowledge of billing/finance and eligibility processes, practices, and concepts
  • Bilingual fluency in English and Spanish

Telecommuting Requirements:

  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

  • Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
  • Demonstrated problem solving skills
  • Proficient conflict management skills including the ability to resolve stressful situations
  • Excellent organizational skills
  • Excellent communication skills

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Remote Customer Service Representative Compensation & Benefits

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only: The hourly range for this is $16.00 – $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

Follow us for the best work from home jobs & gigs!
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The post NEW! Remote Customer Service Representative: $16-$28.27/Hr., Comprehensive Benefits appeared first on Rat Race Rebellion.



* This article was originally published here

Monday, September 23, 2024

Remote Call Center Job: $29,100-$41,600/Yr., Benefits, Hiring in the US

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by Chris Durst       Sept. 23, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!
 

Gainwell, a tech company focusing on IT solutions for human resources and public health, has posted a Remote Call Center position to their careers page.

In this full-time role, you will contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve.

Applicants should have at least two years of customer service experience, basic knowledge of computer software and Microsoft Office applications, and great problem-solving skills.

The posted pay range is $29,100.00 – $41,600.00 per year. Benefits include generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.

Hiring in the United States only.

Following are excerpts from the Remote Call Center job posting:

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Call Center- USA REMOTE at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.

  • Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
  • Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
  • Adhere to the client’s SLAs and consistently meet production targets
  • Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
  • Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

What we’re looking for

  • 2 or more years of customer service experience in any industry
  • Knowledge of basic help desk software, computer software and Microsoft Office applications
  • Strong problem-solving skills to bring inquiries to effective resolution
  • Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
  • Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

What you should expect in this role

  • This is a remote position for candidates living in the United States.
  • Video cameras must be used during all interviews and during the initial week of orientation.
  • Full-time (40 hours a week)
  • Remote (work from home)

Compensation & Benefits

The pay range for this position is $29,100.00 – $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Call Center position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

Follow us for the best work from home jobs & gigs!
eNewsletter
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Facebookfacebook icon YouTubeYouTube icon InstagramInstagram icon  Telegram
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The post Remote Call Center Job: $29,100-$41,600/Yr., Benefits, Hiring in the US appeared first on Rat Race Rebellion.



* This article was originally published here

17 Best Mobile Phone Jobs to Make Extra Money

No computer? No problem! We scoured the web for the best mobile phone jobs! Today, cell phones are more than just a communication device; th...