Work From Home: Remote Customer Support Representative: $18-$21.60/Hr., Benefits

by Chris Durst Sept. 25, 2024

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Housecall Pro, a software company that caters to HVAC, Plumbing, Electrical, Cleaning, and other businesses, has posted a Remote Customer Support Representative job.

In this role, you will be the primary point of contact for the company’s customers. You’ll help troubleshoot and provide assistance, suggest solutions, and recommend improvements.

Applicants should have excellent English reading, writing and verbal communication skills, at least one year of customer service experience, live chat support skills, and at least a high school diploma or equivalent.

The listed pay range is $18-$21.60/hr. (includes base and potential performance bonus).

Hiring in the United States — no state hiring exclusions are mentioned in the job post.

Following are excerpts from the Remote Customer Support Representative job posting:

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Monthly tech reimbursements
A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Specialist, Customer Support, you are a problem solver our users rely on. You are patient and use active listening skills to address our service professional’s (our Pro’s) concerns with care. You are comfortable on the phone, and are effective in finding the information to identify the root cause or concern. Your dedication to providing top-notch service and finding solutions makes you an essential part of our customer support team.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

What you do each day:

Act as a primary point of contact with our customers – the Pros
Manage and prioritize our support channels with speed and accuracy
Quickly identify and escalate Pros to applicable resolution path
Prompt attention to detail to resolve Pro issues with limited information
Troubleshoot issues and provide assistance to a broad base of customers
Recommend improvements to Pros’ current workflows and provide relevant knowledge of how the software works
Provide Pros with best practices on how to more efficiently run their business
Suggest creative solutions or workarounds when possible to resolve a Pro’s need

Qualifications:

1+ years experience in full-time customer support, account management, or sales
1+ years experience in live chat support
High school diploma or equivalent; Bachelor’s degree is a plus
Experience in developing relationships with new customers

What will help you succeed:

Excellent English reading, writing and verbal communication
Hard-working and reliable
Bilingual (English/Spanish) is a plus
Flexibility to periodically work on weekends or on weekdays before 8am or after 5pm
Professional attitude and demeanor when interacting with others

Compensation & Benefits

This role is open to candidates and the expected compensation range for this role is $18-$21.60/hour (includes base and potential performance bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Applicants must be currently authorized to work in the United States on a full-time basis.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Customer Support Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!