Work From Home: ENTRY LEVEL! Remote Healthcare Customer Service Representative

by Chris Durst Oct. 30, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

Alorica, a global customer experience company, has posted Remote Healthcare Customer Service Representative positions to their careers page.

In this role, you will assist customers with issues and concerns they are experiencing during the use of the product and/or service. You will also document call-related information for auditing and reporting purposes.

Applicants for this position should have at least a high school diploma or GED, strong computer navigation skills, familiarity with Microsoft Office applications (Word, Excel), and excellent oral and written communication skills. Customer service experience is a plus.

Based on these qualifications, I would classify this as an entry level position.

Currently, Alorica is hiring for this role from the following states only: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.

The posted starting pay rate is $15 per hour, and the company offers a comprehensive benefits package.

Following are excerpts from the Remote Healthcare Customer Service Representative job posting:

As part of Team Alorica, you’ll help our clients by addressing their customers’ concerns, providing support, and resolving issues.

Responsibilities

Assist customers with issues and concerns they are experiencing during the use of the product and/or service
Document call-related information for auditing and reporting purposes
Maintain and update customer information as necessary
Upsell current customers on new or enhanced services

Qualifications

High school diploma or GED
Customer service experience is a plus
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and courteous
Customer oriented

Work Environment

Ongoing usage of phone and computer systems
Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
Alorica will provide the equipment you need to conduct your work which may include a webcam.
You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or
Wireless Internet connections.
Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of
10 Mbps and minimum upload speed of 3 Mbps.

Benefits

Health, dental, and vision coverage/HSA
PTO
Paid holidays and sick time
Optional daily pay or weekly pay
401K retirement plan
Leadership programs
Paid training and tuition reimbursement
Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
Employee assistance program
Additional voluntary benefits

We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Healthcare Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!