Remote Customer Experience Associate for a Luxury Furniture Brand: $20-$28/Hr., Computer Provided, and Free Furniture (Up to $2K!)

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by Chris Durst       Dec. 31, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

Thuma, a luxury wood furniture company (you’ve probably seen their online ads), has posted a Remote Customer Experience Associate job to their careers page.

In this role, you will deliver exceptional customer service for the brand. This will include tracking order statuses, resolving service issues, maintaining detailed records of customer interactions, and building brand loyalty.

Applicants should have 1-2 years of previous experience in customer support, retail, hospitality, or a similar service role; strong communication skills; availability to work occasional weekends and holidays; and the willingness and ability to work cross-functionally. Extra points if you’re familiar with Shopify and Gladly.

Hiring in the United States, with no mention of any states being excluded. That said, you must be able to work EST or PST hours.

The posted pay rate for this position is $20 – $28 an hour.

Thuma also offers an attractive benefits package which, in addition to the usuals, also gives employees a product credit worth $2,000 toward their luxury furniture.

Following are excerpts from the Remote Customer Experience Associate job posting:

The Thuma team is looking for a Customer Experience Associate to join our fast-growing remote team. We hire for integrity, initiative, collaborative spirit, open-mindedness, and willingness to learn.

As a Customer Experience Associate, you’ll deliver exceptional 6-star service to our customers, creating a luxurious and seamless experience. You’ll remove obstacles, provide support, and make empowered decisions to “do the right thing.” This role is perfect for a polished individual passionate about service, design, and bedroom furnishings.

Thuma’s Headquarters is based in the historic Presidio neighborhood of San Francisco. This role is flexible and can be based in San Francisco or remote. Candidates must be able to work EST or PST hours.

In recognition of the personal and professional benefits that team members gain from time spent together in person, we organize a range of events throughout each year designed to bring our entire team together!

Key Responsibilities:

• Address customer inquiries promptly and accurately within our SLA.
• Deliver an unparalleled 6-star customer experience through our various channels, such as email, phone, and social media.
• Track order statuses, resolve service issues, and coordinate with shipping carrier companies as needed.
• Collaborate with cross-functional teams to find solutions and exceed customer expectations.
• Maintain detailed and accurate records of customer interactions, flagging trends to identify opportunities for improvement.
• Build brand loyalty and drive revenue by staying up to date about all products, services, policies, pricing, delivery times, and marketing promotions.
• Meet individual and team goals and metrics weekly.
• Be present and communicative on Slack and email.
• Report emerging issues or problems to the CX team manager.
• Perform other related duties as assigned by the management team.

This Might Describe You:

• Availability to work occasional weekends and holidays.
• 1-2 years of previous experience in customer support, retail, hospitality, or a similar service role.
• Strong communication skills with an inquisitive nature.
• Proficiency in working cross-functionally.
• Familiarity with Shopify and Gladly is a plus.

Compensation & Benefits

$20 – $28 an hour

Thuma provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Thuma factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Thuma leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Thuma reserves the right to modify this information at any time, subject to applicable law.

Why Join Us

Equity/401k: Participation in employee stock option plan and our 401k program where we will match up to 6% of your contributions

Benefits: Comprehensive medical, dental + vision coverage options with generous employer contributions

Extras: 12 weeks of paid parental leave and company sponsored membership at One Medical

Dream Setup: MacBook Air, Airpod Pros, Magic Mouse, Magic Keyboard

Paid Time Off: We believe healthy, happy, relaxed people do better work

Hybrid: Flexibility to work between your home and our office with everything you need to be successful in both

Employee Discount: We provide an employee discount of 40% off all Thuma products

Cell Phone Stipend: $100 per month to recognize that you will use your cell phone for work related things

Room Upgrade: A complimentary product credit when you start, worth up to $2,000

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Customer Experience Associate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

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The post Remote Customer Experience Associate for a Luxury Furniture Brand: $20-$28/Hr., Computer Provided, and Free Furniture (Up to $2K!) appeared first on Rat Race Rebellion.

* This article was originally published here

Still Hiring! Part-Time Remote Customer Support Specialist – $17-$19/Hr.

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by Chris Durst       Dec. 30, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

Truework, an applicant-verification company for mortgage lenders and other clients, has posted a Part-Time Remote Customer Support Specialist job to their careers page.

In this role, you’d be communicating with customers, consumers, and respondents for the verification process.

The pay range is $17-$19/hr.

No college is required.

No state hiring exclusions are noted in the job posting.

Following are excerpts from the Part-Time Remote Customer Support Specialist job posting:

We are looking for a part-time Customer Support Specialist to join our team! As a Customer Support Specialist at Truework, you will play a key role in helping us deliver our verification product to our customers. Our operations and support team sits between our customers and back-end platform, playing a critical role in delivering a best-in-class experience to the hundreds of thousands of unique users our product and web application serves each month.

In this role you will be the voice of Truework, communicating directly with customers, consumers, and respondents to ensure a seamless verification process. Your role will involve active listening, reading, and analyzing communications in detail to understand the “why” behind each request to deliver efficient and thoughtful solutions. Success in this role requires clear and effective communication, strong multitasking abilities, and the capability to quickly learn and adapt to multiple technical platforms. We value team members who bring attention to detail, creative problem-solving skills, and curiosity to their work.

Responsibilities

• Independently resolve a high volume of inbound tickets across phone, email, and chat channels, meeting SLAs while delivering exceptional service.
• Troubleshoot technical issues and provide clear, actionable solutions to customers.
• Conduct proactive customer outreach initiatives to minimize recurring issues and improve overall satisfaction.
• Navigate multiple systems simultaneously to maintain a reliable and efficient workflow, taking full ownership of your results.
• Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards.
• Communicate effectively with internal teams and customers, gathering and sharing all necessary information to support Truework platform users.
• Escalate ambiguous issues to the appropriate teams for timely resolution.
• Continuously improve the income and employment verification process by identifying bottlenecks and suggesting improvements.

This is a part-time position. The work schedule for this role is between 5-6 hours per day Monday through Friday, within the 6:00 AM to 2:00 PM Pacific Standard Time window.

Our Customer Support Specialists work 100% remotely from home, and a reliable high-speed internet connection is required.

You may be a fit for this role if you

• Bring at least 2 years of experience providing technical support in a high-volume call center or similar environment.
• Are committed to delivering a world-class customer experience with professionalism and empathy.
• Excel at self-management, consistently meeting deadlines and producing high-quality work.
• Can navigate through multiple systems using a simple set of instructions.
• Uphold the highest standards of organization, efficiency, and attention to detail.
• Stay resilient and maintain composure under pressure.
• Have excellent verbal and written communication.
• Are highly disciplined, adept at managing multiple tasks, and detail-oriented.
• Enjoy following structured processes and proactively identifying opportunities for improvement.
• Adapt quickly to change, driven by a strong work ethic and motivation to succeed.
• Prioritize security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions.

Would be nice to have

• Spanish language fluency
• Experience working for a startup or similar environment

Compensation

Our cash compensation for this role is targeted at $17 – $19 per hour. Final offer amounts are determined by multiple factors including candidate expertise.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Part-Time Remote Customer Support Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

Follow us for the best work from home jobs & gigs!
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The post Still Hiring! Part-Time Remote Customer Support Specialist – $17-$19/Hr. appeared first on Rat Race Rebellion.

* This article was originally published here

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The post 17 Fun Ways to Make Money From Home appeared first on The Work at Home Woman | Legit Work From Home Jobs.

* This article was originally published here

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The post 14 Best Work From Home Marketing Jobs appeared first on The Work at Home Woman | Legit Work From Home Jobs.

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The post On the Move: 18 Mobile Business Ideas For Entrepreneurs appeared first on The Work at Home Woman | Legit Work From Home Jobs.

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The post 5 High Income Skills I Wish I Knew at 21: A Blueprint for Financial Freedom appeared first on The Work at Home Wife.

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The post 10 Simple Side Businesses You Can Start This Weekend appeared first on The Work at Home Wife.

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The post 7 Easy Ways to Supplement Your Income appeared first on The Work at Home Woman | Legit Work From Home Jobs.

* This article was originally published here

Remote Customer Success Associate – $50,500/Yr., Benefits, Bonuses

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by Chris Durst       Dec. 23, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

Lexipol, a company specializing in policy, training and wellness support of first responders and public servants, has posted a Remote Customer Success Associate job to their careers page.

In this role, you will be responsible for managing a portfolio of business while driving adoption and retention and as well as acting as a point of escalation. This involves building strong customer relationships, identifying potential risks, and leveraging customer metrics to prioritize accounts requiring additional attention.

Applicants should have 2+ years of customer success experience; experience using Customer Relationship Management (CRM) systems; skills in using Microsoft Office; and excellent verbal and written communication skills.

The posted pay rate is $50,500 per year.

The company also offers bonus opportunities and comprehensive benefits.

Following are excerpts from the Remote Customer Success Associate job posting:

The Customer Success team is primarily responsible for facilitating strong and value-oriented customer relationships, driving customer growth through expansion and upsells and for customer retention. The Customer Success Team works closely with other components of the larger Customer Experience team such as Professional Services, Customer Support, and the Solutions team, while also cross-functionally collaborating with partners in Sales.

Lexipol is looking for a Customer Success Associate that will be responsible for managing a portfolio of business while driving adoption and retention and as well as acting as a point of escalation. The Customer Success Manager is the single point of contact for the customer and is responsible for coordinating, interacting, and working with cross-departmental teams to ensure customer satisfaction across multiple platforms, products, and services.

This is done through working in these areas of focus:

Key Performance Objective #1: Retention Rate (30%)

• Build and maintain strong relationships with assigned customers through regular check-ins, ensuring high customer satisfaction.
• Leverage our systems and procedures to identify and address potential risks, such as product issues or underutilization, which may lead to churn.
• Review customer health scores and take action based on data-driven insights.
• Drive established feedback loops with customers to continuously improve the value they derive from the product.

Key Performance Objective #2: Customer Health & Advocacy (30%)

• Utilize our customer success software to conduct annual business reviews with customers to assess their satisfaction and alignment with strategic goals.
• Leverage customer health metrics to prioritize accounts requiring additional attention or engagement.
• Drive the adoption of new product features and updates to enhance the customer’s experience and outcomes.
• Encourage and facilitate customer participation in case studies, testimonials, or reference programs.

Key Performance Objective #3: Renewal & Contract Management (30%)

• Manage the renewal process, ensuring that contracts are renewed on time and with the best possible terms.
• Collaborate with the customer and internal teams to discuss renewal pricing, contract modifications, and upsell opportunities during the renewal cycle.
• Ensure clear communication with customers regarding contract terms, potential price increases, and bundling options.

Key Performance Objective #4: Expansion (10%)

• Identify and nurture upsell and cross-sell opportunities within the customer base.
• Partner with Sales and Growth teams to present additional features, services, or products that align with the customer’s needs.
• Regularly review customer accounts to identify expansion potential, offering tailored solutions to increase product adoption.

Requirements: To be considered for this role, you will have this experience:

• 2+ years of customer success experience or Account Management, B2B Sales, or Customer Service in a B2B environment.
• Experience using CRM systems in a business to business (B2B) environment.
• Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing
• Standards, Service Excellence, Negotiation and Influencing skills
• Ability to switch gears quickly and adapt to change effectively
• Skilled in Microsoft Office
• Willingness and aptitude to learn business software systems applicable to this role.
• Willingness to be a hands-on contributor. Excellent communication skills, including issue tracking, triaging and crisis management
• Ability to manage multiple projects simultaneously and operate in a fast-paced, high-velocity environment
• Proficient interpersonal, verbal, and written communication skills with high comfort level speaking on webinars and customer meetings
• Critical thinking skills
• Highly organized – you are driven to be efficient and effective. You make managing multiple tasks with tight timelines look like a cakewalk.
• Collaborative and independent – you thrive while working with others but can also buckle down and get things done without a lot of oversight

Preferred Experience:

• Familiarity with B2B sales, upselling, and cross-selling
• Familiarity working in or with public safety is a plus
• Experience working in a B2B SaaS environment

Target Outcomes/ Target Results

Retention – Target

• Achieve a customer retention rate of at least 90% over the next 12 months.
• Reduce churn by 10% year-over-year by addressing customer concerns early and improving engagement strategies.

Expansion – Target

• Increase upsell and cross-sell revenue by 10% within the existing customer base.

Customer Heath – Target

• Conduct 100% of scheduled annual business reviews (ABRs) with customers.
• Improve average customer health scores by 20% through strategic engagement and product education.
• Increase customer product utilization by 25%, focusing on underused features or modules.

Employee Value Proposition

• The Customer Success Associate team is uniquely positioned to provide exceptional employees ample career opportunities for career progression and promotion, as well as lateral career moves across the organization.
• Lexipol is committed to staff growth and development, and is looking to scale the impact of our work on the audience, as well as the company.
• Our leadership team and company culture hold and exemplify values of: Integrity, Service, Innovation, Collaboration,
• Empowerment, and Ownership
• Good work/life balance for our team members.
• Collaborative team effort in which we support and assist each other.
• Comprehensive benefits package.
• Professional development opportunities, such as internal training, access to LinkedIn Learning by request, mentorship programs, etc.
• A collaborative and mission-driven work environment.
• Opportunity to be a change agent in a continually evolving company.
• Health Insurance, Education benefits, and 401k

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.

Compensation and Benefits

Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.

Base salary for this role is $50,500.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Customer Success Associate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

Follow us for the best work from home jobs & gigs!
eNewsletter	Facebook	YouTube	Instagram	Telegram

The post Remote Customer Success Associate – $50,500/Yr., Benefits, Bonuses appeared first on Rat Race Rebellion.

* This article was originally published here

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The post 17 Best Mobile Phone Jobs to Make Extra Money appeared first on The Work at Home Woman | Legit Work From Home Jobs.

* This article was originally published here

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The post 52 Best Frugal Living Tips That Make a Big Impact appeared first on The Work at Home Woman | Legit Work From Home Jobs.

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Do you have a chronic health condition such as Lyme disease, fibromyalgia, diabetes, ADHD, or arthritis that prevents you from working a full-time job? Then, keep reading; we have a list of jobs for people with a chronic illness or disability. My Life With a Chronic Illness Years ago, I worked as a pediatric nurse […]

The post 15 Best Work at Home Jobs for People with a Chronic Illness appeared first on The Work at Home Woman | Legit Work From Home Jobs.

* This article was originally published here

STILL HIRING! 🔥 NON-PHONE Remote Customer Support Specialist: $48,000/Yr.

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by Chris Durst       Dec. 19, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

Whop, a software company that helps people sell access to their apps and services, has posted a Remote Customer Support Specialist job to their careers page.

If you’re love delivering great customer support but hate being on the phone all day, this might be the work from home job you’ve been looking for.

In this role, you will be the go-to person for Whop’s users and creators, and you’ll field their questions through live chat on Intercom — a text-based communication tool.

Applicants should have previous customer support experience, excellent communication written and verbal communication skills, and strong problem-solving skills.

The posted pay rate for this role is $48,000 per year.

Available shifts are 8:00 am – 4:00 pm, 12:00 pm – 8:00 pm, and 4:00 pm – 12:00 am EST. Enjoy a 5-day, 40-hour work week with a monthly rotating schedule.

Hiring in the United States, no state hiring exclusions are noted in the job posting.

Following are excerpts from the Remote Customer Support Specialist job posting:

This position offers the flexibility to work from anywhere in the United States.
Available shifts are 8:00 am – 4:00 pm, 12:00 pm – 8:00 pm, and 4:00 pm – 12:00 am EST. Enjoy a 5-day, 40-hour work week with a monthly rotating schedule.

As a Customer Support Specialist, you’re the go-to person for our users and creators, fielding their questions through live chat on Intercom. You’ll be the hero who troubleshoots and resolves issues, making sure every response is clear, comprehensive, and leaves our customers smiling. If a problem needs a bit more brainpower, you’ll team up with colleagues to find the perfect solution and escalate when necessary. Your mission? Keep our customers thrilled with fast, friendly, and effective support.

Your First 30 Days:

Day 7: Meet the team, dive into our products, and get comfy with tools like Intercom. Start grasping basic workflows and the ins and outs of customer support.

Day 14: Shadow the pros, watch and learn from customer interactions, then jump in to handle simple tickets with guidance. Master our escalation procedures and dig into the knowledge base.

Day 21: Take charge of your own tickets, collaborate with other teams on tricky issues, and polish your communication and customer satisfaction skills. Join team meetings to pitch ideas for process improvements.

Day 30: You’re now flying solo with a full load of tickets, solving problems like a pro. Collaborate across teams as needed, and get feedback to refine your skills and set goals for the next 60 days.

Who You Are:

Whop Savvy: You’ve used our platform and know it inside out.

E-commerce Expert: You’ve got deep knowledge or experience in the e-commerce world.

Analytical and Strategic: You think big but aren’t afraid to get into the nitty-gritty.

Creative Problem Solver: You love finding unique solutions to tough problems.

Communication Guru: Your written and verbal skills are top-notch.

What You’ll Be Doing:

• Be the first point of contact for users and creators, managing inquiries via Intercom.
• Troubleshoot and resolve issues with clear, easy-to-follow guidance.
• Work with the team to tackle complex problems and escalate when necessary.
• Keep customer satisfaction high with responsive, effective, and friendly support.
• Jump into team meetings and help us continuously improve our support game.

Qualifications:

• Previous experience in customer support or a similar role.
• Excellent communication skills—both written and verbal.
• Strong problem-solving chops and a focus on the customer.
• Ability to juggle tasks and manage time in a fast-paced environment.
• Familiarity with Whop, Intercom, Slack, and Linear is a bonus.
• Ready to work different shifts, including nights and weekends.

Compensation

Salary: $48,000

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Customer Support Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

Follow us for the best work from home jobs & gigs!
eNewsletter	Facebook	YouTube	Instagram	Telegram

The post STILL HIRING! 🔥 NON-PHONE Remote Customer Support Specialist: $48,000/Yr. appeared first on Rat Race Rebellion.

* This article was originally published here