Work From Home: Remote Customer Experience Associate for a Luxury Furniture Brand: $20-$28/Hr., Computer Provided, and Free Furniture (Up to $2K!)

by Chris Durst Dec. 31, 2024

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Thuma, a luxury wood furniture company (you’ve probably seen their online ads), has posted a Remote Customer Experience Associate job to their careers page.

In this role, you will deliver exceptional customer service for the brand. This will include tracking order statuses, resolving service issues, maintaining detailed records of customer interactions, and building brand loyalty.

Applicants should have 1-2 years of previous experience in customer support, retail, hospitality, or a similar service role; strong communication skills; availability to work occasional weekends and holidays; and the willingness and ability to work cross-functionally. Extra points if you’re familiar with Shopify and Gladly.

Hiring in the United States, with no mention of any states being excluded. That said, you must be able to work EST or PST hours.

The posted pay rate for this position is $20 – $28 an hour.

Thuma also offers an attractive benefits package which, in addition to the usuals, also gives employees a product credit worth $2,000 toward their luxury furniture.

Following are excerpts from the Remote Customer Experience Associate job posting:

The Thuma team is looking for a Customer Experience Associate to join our fast-growing remote team. We hire for integrity, initiative, collaborative spirit, open-mindedness, and willingness to learn.

As a Customer Experience Associate, you’ll deliver exceptional 6-star service to our customers, creating a luxurious and seamless experience. You’ll remove obstacles, provide support, and make empowered decisions to “do the right thing.” This role is perfect for a polished individual passionate about service, design, and bedroom furnishings.

Thuma’s Headquarters is based in the historic Presidio neighborhood of San Francisco. This role is flexible and can be based in San Francisco or remote. Candidates must be able to work EST or PST hours.

In recognition of the personal and professional benefits that team members gain from time spent together in person, we organize a range of events throughout each year designed to bring our entire team together!

Key Responsibilities:

Address customer inquiries promptly and accurately within our SLA.
Deliver an unparalleled 6-star customer experience through our various channels, such as email, phone, and social media.
Track order statuses, resolve service issues, and coordinate with shipping carrier companies as needed.
Collaborate with cross-functional teams to find solutions and exceed customer expectations.
Maintain detailed and accurate records of customer interactions, flagging trends to identify opportunities for improvement.
Build brand loyalty and drive revenue by staying up to date about all products, services, policies, pricing, delivery times, and marketing promotions.
Meet individual and team goals and metrics weekly.
Be present and communicative on Slack and email.
Report emerging issues or problems to the CX team manager.
Perform other related duties as assigned by the management team.

This Might Describe You:

Availability to work occasional weekends and holidays.
1-2 years of previous experience in customer support, retail, hospitality, or a similar service role.
Strong communication skills with an inquisitive nature.
Proficiency in working cross-functionally.
Familiarity with Shopify and Gladly is a plus.

Compensation & Benefits

$20 – $28 an hour

Thuma provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Thuma factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Thuma leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Thuma reserves the right to modify this information at any time, subject to applicable law.

Why Join Us

Equity/401k: Participation in employee stock option plan and our 401k program where we will match up to 6% of your contributions

Benefits: Comprehensive medical, dental + vision coverage options with generous employer contributions

Extras: 12 weeks of paid parental leave and company sponsored membership at One Medical

Dream Setup: MacBook Air, Airpod Pros, Magic Mouse, Magic Keyboard

Paid Time Off: We believe healthy, happy, relaxed people do better work

Hybrid: Flexibility to work between your home and our office with everything you need to be successful in both

Employee Discount: We provide an employee discount of 40% off all Thuma products

Cell Phone Stipend: $100 per month to recognize that you will use your cell phone for work related things

Room Upgrade: A complimentary product credit when you start, worth up to $2,000

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Customer Experience Associate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!