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by Chris Durst July 31, 2025
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One Inc, a digital payment platforms in the insurance industry, has posted a Remote Customer Service Representative job to their careers page.
In this role, you would “assist insureds, individuals, service providers, and adjusters with claim payments processed by One Inc.” This would involve handling customer questions, escalations, and walking customers through basic troubleshooting or setup processes.
Applicants should have a positive, empathetic, and professional attitude toward customers; a growth mindset; problem-solving skills; and excellent communication skills. No mention is made of any educational requirements.
The posted pay rate is $20 per hour, and the company offers an array of benefits.
Following are excerpts from the Remote Customer Service Representative job posting:
We are looking for a friendly Customer Service Representative to handle customer questions, escalations, and be able to walk customers through basic troubleshooting or setup processes. This an entry level role for Customer Service and Technical Support focused individuals.
The Customer Service team assists insureds, individuals, service providers, and adjusters with claim payments processed by One Inc. To do well in this role, you need to be a people-person who is detail oriented and possesses a strong interest in exceeding expectations.
Hours: shifts will be set at time of hire. 8-5 eastern, 8:30-5:30 eastern, 9:00-6:00 eastern, 11:00-8:00 eastern
Key Responsibilities:
- Maintain a positive, empathetic, and professional attitude toward customers, always.
- Respond promptly to customer inquiries.
- Communicate with customers through various channels (i.e., phone, email, chat, etc.).
- Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary.
- Knowledgeable in our products and services.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional support.
Desired Traits:
Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development
Qualifications
Behaviors – Preferred
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations – Preferred
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Self-Starter: Inspired to perform without outside help
Compensation & Benefits
- Rate: $20 USD per hour
One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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* This article was originally published here