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by Chris Durst Aug. 25, 2025
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Arive, a software company supporting mortgage brokers, has posted a Remote Customer Service Representative job to their careers page.
In this role, you would provide support via instant chat, email, phone, and social media platforms. This would include serving as the initial phone support rep for clients and users, answering general questions, basic troubleshooting, and proper routing of support escalations and sales inquiries.
Applicants should have the ability to communicate well over the phone in English, including calming difficult clients and communicating complex information verbally; a calm demeanor and people skills; experience in speaking with business owners and executives is a plus; and another plus is mortgage experience, or a college degree in a field yielding understanding in mortgage, finance, or complex problem solving.
The posted pay rate is $40,000-$50,000 per year, and the company does offer a variety of benefits.
Following are excerpts from the Remote Customer Service Representative job posting:
ARIVE is seeking an intelligent, well-spoken, and ambitious Customer Service Representative to primarily provide frontline phone support to our users. You will be part of ARIVE’s diverse team of problem solvers and play a critical role in ensuring accelerated customer service and support of our world-class lending platform. Working here means you get to do work that creates a meaningful, sustainable impact surrounded by the very best people.
General Description
Support of ARIVE is provided through channels including instant chat, email, phone, and social media platforms. You would act as the initial phone support representative for ARIVE clients and users of the ARIVE software, assisting users with general use questions, basic troubleshooting, and proper routing of support escalations and sales inquiries. This is primarily a remote position and candidates must be located in the US.
Role and Responsibilities
- Act as an initial point of contact for phone inquiries, addressing what can be addressed on the phone and properly routing tasks which should be addressed by other teams.
- Provide top-tier customer support, while appropriately addressing call volume and communicating relevant information when rerouting traffic.
- Keep up to date on major system features, client use cases, marketing materials, and event schedules so as to competently discuss them and answer related questions on phone calls.
- Review voicemails for callback opportunities and reroute callback responsibilities to the appropriate parties.
- Adaptively navigate team and company protocols to best address or divert client calls efficiently.
- Maintain records and awareness of call volume and call topics to aid teams in identifying strategies to proactively address volume and user pain points.
Things We Look For:
The ideal applicant will be able to quickly learn about the complexities of the mortgage industry on the job and actively apply their newfound knowledge toward solving business and technical problems. This must also be done in a manner which builds and maintains strong positive client relationships even when under pressure.
- Preferred: 2+ years of relevant support experience, including phone support.
- Mortgage experience, or a college degree in a field yielding understanding in mortgage, finance, or complex problem solving, is a strong plus.
- Ability to communicate well over the phone in English, including calming difficult clients and communicating complex information verbally.
- Calm demeanor and people skills, with the ability to maintain that demeanor under stress.
- Self-motivation, willingness to learn, to practice or rehearse in the software system, and to independently research.
- Ability to thrive in an unstructured, fast-paced environment and efficiently manage time while balancing priority and quality versus quantity moment to moment.
- High level of integrity and a strong commitment to building a successful company and nurturing customer relationships.
- Prior experience in speaking with business owners and executives, as well as relationship management experience, are a plus.
Compensation & Benefits: What We Offer
Salary range for this full-time position is $40,000 – $50,000 (exact compensation may vary based on skills, experience, and location)
- Medical, Dental and Vision Insurance Benefits
- 401(k) Plan (with employer match)
- Generous PTO
- Endless learning in a fast-paced, growth-mode startup
** Please do not contact employees or ARIVE support directly to inquire about this, or other career opportunities **
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
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* This article was originally published here
