Work From Home: Non-Phone — Remote Member Support Specialist

Tuesday, February 17, 2026

Non-Phone — Remote Member Support Specialist — Weekend Coverage

by Rat Race Rebellion February 17, 2026

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Public is a cutting-edge investing platform that empowers individuals to build long-term portfolios across a diverse range of asset classes, including stocks, bonds, crypto, and options.

Since its launch in 2019, Public has garnered trust from affluent investors, managing billions in assets and securing significant funding from notable investors like Accel and Tiger Global.

As a Weekend Member Support Specialist, you’ll play a crucial role in enhancing customer experience by providing expert guidance and resolving member inquiries. Your responsibilities include interacting with members via email and chat, leveraging your financial expertise to ensure they have a seamless experience with Public’s offerings. You’ll also collaborate with teams across Legal, Operations, and Compliance to address complex issues efficiently.

This position is fully remote and based in the US, offering flexibility with a focus on weekend coverage. It’s an ideal opportunity for someone who thrives in a fast-paced environment and is passionate about delivering top-notch service.

The following contains details excerpted from the Weekend Member Support Specialist job posting:

This role involves advanced research into member escalations and collaboration with multiple teams.

Responsibilities

Deliver exceptional service to members via email and chat.
Provide accurate information about Public’s features and services.
Collaborate with Legal, Operations, and Compliance teams.
Conduct research into complex member escalations.
Share member feedback with Product and Engineering teams.
Coverage on Saturday and Sunday, with a flexible weekday schedule.

Relevant Experience & Skills

Experience as a Customer Escalation Specialist in financial services.
Fully licensed with Series 7 and 63.
Ability to conduct advanced research into trade disputes.
High comfort level with technology and member service.
Independent and creative problem-solving skills.

Compensation & Benefits

The estimated compensation for this role is $65,000 – $85,000/yr. (Estimated based on comparable member support specialist roles. Actual pay may vary).

HOW TO APPLY

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CLICK HERE for full details and to apply for this Weekend Member Support Specialist position.

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