Work From Home: Remote Customer Experience Rep – $16/Hr., Budget to Set Up Your Home Office

by Chris Durst Apr. 8, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

KeyMe, a company that provides self-service key-duplicating kiosks in 4,000+ locations in major retailers such as WalMart, Kroger, Rite Aid, 7-Eleven, Menards, AutoZone, and many others, has posted a work from home Customer Experience Representative job to their careers page.

In this position, you’ll handle a high volume of calls, online chats, and emails from new and existing customers.

Applicants should be problem solvers who can think fast on their feet, and have at least one year of call center experience.

The pay rate is listed as $16 per hour and the company offers benefits.

They also mention there’s a budget to set up your home office and internet stipend.

Hiring in the United States, no state exclusions are noted in the job post.

Here’s an excerpt from the KeyMe job posting:

KeyMe’s Kiosk Customer Experience team is the public face of a fast-growing key-copying and locksmith startup. This is a vital role as the Customer Experience Representative is the face of our company to our customers. In this role, you’ll handle a high volume of calls, online chats, and emails from new and existing customers. You’ll also be interacting with people who are in tough lockout situations who need fast, safe, and reliable help so empathy is an absolute must. The ideal KeyMe Customer Experience Representative is a problem solver, empathetic, patient, and loves to be of service.

What You’ll Be Doing

Answering incoming customer calls regarding billing issues, product problems, service questions, and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers
Keeping records of customer interactions, transactions, comments and complaints

How We Know You Can Do It

Proven experience in providing excellent service to customers. Startup experience not required!
Minimum 1-year experience in a call center environment or a satisfactory equivalent combination of education, training, and experience
High School graduation or evidence of having satisfactorily passed a High School Equivalency Program
You can think fast on your feet
You love talking to people and can stay calm when our customers are not
You know how to manage your time & multitask
Availability for evening, weekend and holiday shifts
Experience handling a high volume of calls and emails from customers or clients a plus
Experience using Zendesk, Twilio, and/or Google Docs a plus
Wifi connection 50MBPS of bandwidth available solely for employment use
Fluency in Spanish and English is preferred

What You’ll Get

Hourly rate is $16.00
Health, dental, and vision insurance
Remote budget to set up your home office and internet stipend
401K plan with match
PTO
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Basic Life and AD&D Insurance

HOW TO APPLY

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