Work From Home: Remote Customer Advocacy Specialist: $19/Hr. + Incentives, Benefits

by Chris Durst Oct. 1, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

CareCentrix, a home health services company, has posted a Remote Customer Advocacy Specialist job to their careers page.

In this role, you will serve as the main point of contact for escalated calls and requests, manage payer, provider and patient complaint resolution, and other related tasks.

Applicants should have a high school diploma or equivalent, 3 years of experience in an Operations/Production support role, and basic computer skills and data entry with speed and accuracy.

The posted pay rate is $19 per hour, plus a monthly incentive bonus opportunity.

CareCentrix offers a full range of benefits including, health, dental, vision, PTO, 401(k), paid parental leave, and more.

Following are excerpts from the Remote Customer Advocacy Specialist job posting:

As a Customer Advocacy Specialist, you will serve as a critical subject matter expert (SME) role in driving resolution for internal or external issues or complaints. De-escalate and resolve issues with a high level of independence. This role assists the Supervisor/Manager with coaching, on-the-job training, monitoring work, mentoring new associates and driving results. This position may also serve as a back-up in production. Candidate to work \cross-functionally to identify areas of opportunity/performance improvement and recommend solutions.

Hours for this position: Monday – Friday, 11:30AM – 8:00PM EST

Responsibilities

In the Remote Customer Advocacy Specialist role you will:

Act as main point of contact for escalated calls and requests
Adhere and meet service level agreements and performance goals as set by the clients
Monitor and/or complete production, as applicable
Manage payer, provider and patient complaint resolution.
Work with supervisors drive efficient case handling and quality.
Work with supervisors to create efficient work plans and trending root cause.
Support cross-functional process improvement efforts and provide feedback to other business partners.
Perform other duties as required or assigned.

SECONDARY RESPONSIBILITIES

Respond to calls/e-mails in a timely manner
Be proficient with entering information into CART system
Projects/spreadsheets – across all operations
Act as a resource for Customer Service Representatives, line staff-research process issues
Monitor sensitive State Reports

Qualifications

You should get in touch if: (experience & education)

High School Diploma or the equivalent
3 years of experience in an Operations/Production support role.
Basic computer skills and data entry with speed and accuracy is required.
Knowledge of department systems and processes, CareCentrix business protocols, and regulatory compliance (preferred).

What we offer:

Starting Pay for external hires is $19.00 / per hour + Monthly Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
Full range of benefits including Health, Dental and Vision with HSA Employer
Contributions and Dependent Care FSA Employer Match
Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual
Fitness Training and more
Advancement Opportunities, professional skills training, and tuition /exam reimbursement
PayActiv – access earned income in between pay checks
Walgreens Discount – receive up to 25% off eligible items
Great culture with a sense of community

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Customer Advocacy Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!