Work From Home: $23.46/Hr. – Remote Associate Customer Care Professional

by Chris Durst Aug. 7, 2025

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Thrivent, a Fortune 500 company, has posted a Remote Associate Customer Care Professional, Life Insurance job to their careers page.

No nights or weekends – training starts October 6, 2025.

While it appears the company is accepting applications nationwide, they do state they prefer candidates from the Pacific, Mountain or Central times zones.

This role kicks off with a 4-6 week paid training and onboarding program. Following training, you’ll be added to the company’s Career Progression program. The company states, “The calls you’ll work on daily are from individuals driven by a higher purpose and resonate with Thrivent’s promise of helping people achieve financial clarity, enabling lives full of meaning and gratitude. That mentality is why escalated callers are few.”

Applicants should have a high school diploma or equivalent experience, post-secondary education is preferred; financial services or insurance experience (preferred); experience navigating complex customer interactions; and the ability to welcome change.

The posted pay rate is $23.46/hour, and once you’re in the Career Progression program you would have the ability to increase your hourly wages every quarter in the first year by meeting established milestones.

The company offers a comprehensive benefits package.

Following are excerpts from the Remote Associate Customer Care Professional job posting:

This role isn’t on the other end of a complaint line, and escalated callers are rare. Instead, you’re empowered to provide a call experience that doesn’t rely on a script, and you’ll own it from the first “Hello!” to problem resolution. Working on each unique call from beginning to end lets you focus on the details needed to find the right solutions and provide a superior call experience.

Each day, you will be helping people with similar values to your own to make the most of all they’ve been given. And your passion for serving others combined with integrity in your words and actions is essential to your success.

The calls

Building rapport with callers of diverse backgrounds is vital to accurately assess the situation and present potentially complex solutions. It requires quickly navigating multiple systems and at the same time engaging callers with clear, concise, and positive language as you gather relevant information.

We are passionate about the client experience. While Average Handle Time (AHT) is measured, we focus on quality and first-call resolution, while looking to minimize our processing time or after-call work so we can help more clients reach their desired goals.

An environment to launch your career

The calls you’ll work on daily are from individuals driven by a higher purpose and resonate with Thrivent’s promise of helping people achieve financial clarity, enabling lives full of meaning and gratitude. That mentality is why escalated callers are few.

You’ll step into a role with dedicated support from tenured teammates, structured and ongoing training, and regular meetings with your manager. Your professional development and career progression result from monthly coaching sessions, thought provoking and structured career advancement programs, and stretch opportunities.

It’s a career with multiple paths for advancement, too. You have the opportunity to use your interest in financial services to become an expert in products and programs like annuities, health insurance, life insurance, mutual funds, and beneficiary claims unique to Thrivent.

And with a track record of individuals advancing into new support and leadership roles across the organization, this role provides a starting point for growing at Thrivent. Some highlights include:

Starting at a competitive base salary of $23.46 HR ($48,800/year)
4-6 weeks of structured training and onboarding for the product or program you support, with a designated onboarding partner including regular mentoring
After training has completed, you’ll be added to our Career Progression program which includes the ability to increase your hourly wages every quarter in the first year by meeting established milestones – that could mean an extra $2k salary increase in the 1st year alone !
We provide stretch opportunities across the organization. Recent examples include recruiting/interviewing new talent, focus groups/roundtables to address business objectives, quality initiatives and launching new services.
Clear guidelines and resources with no scripts! We support our Customer Care Professionals to be the best they can be, with an internal helpline, coaching and mentoring, and comprehensive documentation there whenever you need them.

Your Benefits

Comprehensive medical, vision, and dental (we care about your health)
401(k) matching up to 6% & a pension plan (we also care about your future financial well-being beyond a career with us)
4-weeks of PTO + 12 paid holidays (take care of yourself so you can take care of our clients)
Up to 20 hours of volunteer time off (help the people we serve and the communities we foster)
Corporate gift matching up to 3:1 (where you donate, we’ll donate)
No nights or weekends!
And more!

Qualifications & Skills :

High school diploma or equivalent experience, post-secondary education is preferred
Financial services or insurance experience preferred
Experience navigating complex customer interactions from support through to resolution
Ability to welcome change and contribute to continuous improvement in a fast-paced work environment
Bilingual in English and Spanish a plus
Candidates residing within the Pacific, Mountain or Central times zones are preferred
Ability to work:
- Training hours (starting October 6, 2025): 8:00 a.m. – 4:30 p.m. (CST), Monday through Friday for training duration.
- After Training: Work a full-time schedule between the hours of 9:30 a.m. – 6 p.m. (CST), Monday through Friday
Remote work requirements: private, secure, distraction-free work area which must include reliable power and hard-wired internet connection via ethernet to router/modem.
Internet speed 30 mbps download/10 mbps upload required.
The ability to pass a criminal background check

Compensation & Benefits

This role starts at a competitive hourly wage of $23.46. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Associate Customer Care Professional position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!