Work From Home: $52,000-$54,000/Yr. Remote Escalations Representative

by Chris Durst Aug. 21, 2025

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Angi, (formerly Angie’s List) has posted a Remote Escalations Representative job to their careers page.

In this role, you would handle homeowner and service professional escalations — evaluating the risk of customer escalation and providing appropriate solutions to resolve complaints while mitigating ongoing risk. This would involve evaluating case documents, pictures, and proof provided in respect to process, policy and identify next steps for the customer.

Applicants should have 2+ years in customer service; strong computer skills particularly with internet and applications – ie. Salesforce, Google Suite; the ability to make critical decisions autonomously; and be comfortable working with escalated calls using strong emotional intelligence.

The posted pay rate is $52,000 – $54,000 per year, consisting of base pay of 25.18/hr + bonus potential based on performance of up to 5% annually. The company also offers a broad benefits package.

Following are excerpts from the Remote Escalations Representative job posting:

The Marketplace Escalations team is seeking a Escalations Representative to handle homeowner and service professional escalations. An Escalations Rep evaluates the risk of a customer escalation and provides appropriate solutions to resolve complaints while mitigating ongoing risk.

What You’ll Do:

Utilize empathy and discernment to address consumer complaints
De-escalate complaints in line with Angi’s Operating Principles
Evaluate risk and nature of customer concern to provide an appropriate solution within company guidelines and maintain the trust & safety of our marketplace
Evaluate case documents, pictures, and proof provided in respect to process, policy and identify next steps for the customer
Provide high level customer service for both email ticketing and phone, with excellent written and verbal skills
When applicable, take steps to minimize exposure to service provider accounts
A willingness to assist with any escalations related tasks as business needs dictate

What We’re Looking For:

2+ years in customer service, showcasing thorough, professional, and consistent communication
Comfort with maintaining a high volume of cases and outbound calls each day
Ability to make critical decisions autonomously
Ability to think on your feet and pivot quickly.
Ability to have tough conversations, handle objections and utilize strong problem-solving skills.
Ability to work in an environment that is unpredictable and fast paced.
Comfortable working with escalated calls using strong emotional intelligence
Growth mindset- you crave coaching and feedback and are able to implement as necessary
Track record of adhering to company policies, including account notation, call documentation, and QA.
Empathetic listener who can communicate extremely clearly & concisely both verbally and in written forms.
Strong desire to succeed and grow
Positive, professional, and high-energy attitude with a strong ability to multitask
Strong computer skills required, particularly with internet and applications – ie. Salesforce, Google Suite.
Ability to work remote from in a private setting, with hardwire and high-speed internet connection to utilize phone headset for up to 8 hours per day

Compensation and Benefits:

$52,000 – $54,000 per year
base pay of 25.18/hr + bonus potential based on performance of up to 5% annually

Company equity program
Employer paid medical coverage with a company contribution to an HSA fund
Company equity Program
Dental & vision coverage, pet discount plans
Retirement plan with company match (401K) through Charles Schwab
Generous PTO including sick, personal, vacation, volunteer time and paid holidays
Work/life balance (This role is 40 hours a week, Monday- Friday)
Technical equipment (i.e. laptop) provided
The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

HOW TO APPLY

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