Work From Home: NEW!! $20.19-$25/Hr. – Remote Customer Care Advocate

by Chris Durst Aug. 18, 2025

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iRhythm Technologies, a digital health care company, has posted a Remote Customer Care Advocate job to their careers page.

The schedule for this role is Sunday – Thursday (3pm – 11:30pm CST).

In this role, you would function as a liaison between the patient and the business to ensure that the patients requests are completed. This would involve troubleshooting customer/patient issues relating to product, services, and patient enrollment, responding to inquiries, and maintaining a positive attitude along the way.

Applicants should have a minimum of 2+ years of customer service experience; be proficient with Microsoft Office – especially Outlook; Word, Excel and PowerPoint (preferred); great customer service skills via phone, e-mail, fax, or web modalities; and strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation.

The posted pay rate is $20.19-$25 per hour.

Hiring in the US. No state exclusions are noted in the job listing.

Following are excerpts from the Remote Customer Care Advocate job posting:

The role of the Customer Care Advocate is to provide an outstanding call experience to patients and providers, to educate and provide support through the device wear process. Function as a liaison between the patient and the business to ensure that the patients requests are completed. The Customer Care Advocate is responsible for managing all requests with sensitivity and urgency ensuring that all compliance and regulatory expectations are met. Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are enthusiastic about delivering innovations that improve the quality of health care and the patient’s experience.

Responsibilities and Duties:

Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment.
Respond to inquiries, complete various daily tasks, and provide verbal and written information to external and internal customers and accounts.
Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
CRM Compliance to process and documentation.
Ticket/Email Management in a timely fashion.
Inbound and outbound call work as assigned.
Ability to manage through meetings and training in a Zoom environment on camera.

General Experience:

Provide clear verbal and written proactive communication to internal and external requests.
Drive a patient and client-driven environment.
Understand sensitive information, HIPAA and privacy requirements including security of environment for home office.
Display an ability to have attention to detail for all activities and documentation tasks.

Qualifications:

Minimum of 2+ years of customer service experience in a high-volume environment (35 – 50 Activities Per Day). Experience in patient focused environment is preferred.
Preferred experience in healthcare/medical device companies non- insurance based.
Proficient with Microsoft Office – especially Outlook; Word, Excel and PowerPoint preferred.
Experience with Customer Relationship Management software; Salesforce.com preferred.
Demonstrated ability to understand and meet individual level metrics assigned.
Must be flexible, able to adapt quickly and positively to change, able to manage a fast-paced growth company environment.
Strong evidence of great customer service via phone, e-mail, fax, or web modalities.
Demonstrated commitment to helping people and resolve issues including those that require independent thinking and sound judgment skills not covered specifically in manuals or procedures.
Strong commitment to quality.
Demonstrated patience and professionalism in stressful situations. Experience in a multitasking role preferred.
Candidates must possess strong verbal and written English communication skills.
Strong skillset in keyboarding, typing (40 WPM) as well as understanding website/program navigation.

iRhythm Technologies provides 24/7 support for our patients. Please note that you may be required to work Saturday, Sunday, and holidays as a part of your normal scheduled shift. Shifts are subject to change with advanced notice as the business requires. Bi-Annual review of shifts based on activity volume will be completed.

In Home Office Requirements: We require that all employees have the following technical capability at their home: High Speed internet over 50 MBPS for upload capacity and 150 MBPS for download capabilities. It is required that a plug in directly to the home internet router is available for network stability. These at home technical requirements are subject to change with any scheduled reopening of our office locations.

Additional Home Office Requirements:

Secure environment for all related activities.
Desk space for laptop and two monitors to be set up.

Examples of Key Metric Expectations:

Attendance, this is key to the success of the role.
Quality Scores, all activities are subject to a quality review and quality scores must be at or above minimum acceptable rate.
Unavailable time, adherence to schedule and time available for calls and activities. A specific amount of time is set aside for lunch, breaks, meetings that will not be counted in the metrics.
HIPAA and Privacy escalations will be tracked and monitored, this is key to our regulatory compliance expectations and need to be managed per requirements.
Other metrics: Average call wrap time, productivity, average call handle time and general service level expectations. These are subject to change based on business needs.

OT and Holiday Potential:

At times, Over-Time may be made available and will be assigned under a request and approval basis. In the event of an urgent unplanned need a text will be sent to all agents for a request for anyone that could support.
Holiday assignments will be posted for selection based on a bid/lottery criterion so that coverage is available for all shifts.

Location:
Remote – US

Compensation

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

Estimated Pay Range: $20.19 – $25.00

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Customer Care Advocate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!