Work From Home: NEW! $18/Hr. Remote Fan Happiness Associate: Help People Get Tickets to Events

by Chris Durst Sept. 26, 2025

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Gametime, a company specializing in cheap tickets to sports, music, and shows, has posted a Remote Fan Happiness Associate job to their careers page.

In this role, you would be supporting customers via voice, chat, SMS, and email, and communications will involve providing customers with a “seamless and enjoyable” purchase experience.

Applicants should have exceptional communication skills; proactive problem-solving; a Bachelor’s degree or equivalent experience; a minimum of 2 years in a contact center, providing direct support via phone, email, and chat; and a reliable high-speed internet connection.

It appears they are hiring from the following 30 states: AK, AZ, CA, DC, FL, GA, MI, NC, NE, NM, NV, NY, OH, OK, OR, RI, TN, TX, VA, WA, CO, WI, WY, WV, MN, ND, ID, UT, PA, and NJ.

The posted pay rate is $18 per hour.

Gametime also offers a comprehensive benefits package and $1,200 a year for your use toward event tickets.

Following are excerpts from the Remote Fan Happiness Associate job posting:

The Fan Happiness Associate I is responsible for delivering direct support to Gametime’s customers, ensuring a seamless and enjoyable purchase experience. This role prioritizes quick and efficient fan interactions through voice, chat, SMS, and email. The ideal candidate will demonstrate exceptional communication skills and a proactive problem-solving approach, playing a crucial role in maintaining high levels of customer satisfaction and loyalty. This role requires availability to work weekends, holidays, and varying shifts within our operating hours of 6:00 AM to 8:00 PM PST, as we are open seven days a week. Flexibility is essential to meet the needs of our customers and team.

Above & Beyond: The Impact You’ll Make:

Fan Loyalty: Drive fan loyalty as measured by Net Promoter Score (NPS) purchase surveys.
Customer Satisfaction: Maintain or exceed Customer Satisfaction (CSAT) goals for each completed fan interaction.
Efficiency: Meet or exceed service level goals.
Reliability: Ensure on-time attendance and consistent availability via team communication tools during scheduled shifts.
Additional Duties: Perform other duties and responsibilities as assigned.

Always Be Curious: Skills You’ve Learned Along The Way:

Technical Skills:

Customer Interaction: Ability to deliver high-quality support across multiple channels (Voice, Chat, SMS, Email).
Multi-tasking: Proficiency in using multiple tools simultaneously while actively engaging with fans.

Interpersonal Skills:

Adaptable Communication: Effectively adjusts communication style to meet fan needs.
Proactive Problem-Solving: Identifies ways to prevent repeat fan issues and recommends changes through Voice of the Customer processes.

Problem-Solving and Decision-Making:

Critical Thinking: Demonstrates strong critical thinking and decision-making skills under pressure.

Minimum Qualifications:

Education: Bachelor’s degree or equivalent experience required.
Experience: Minimum of 2 years in a contact center, providing direct support via phone, email, and chat.
Other Requirements:
Reliable high-speed internet (minimum 50 Mbps download, 10 Mbps upload).
A quiet, distraction-free home office with ergonomic furniture.
Availability to work flexible hours, including weekends and holidays.

Preferred Qualifications:

Prior experience with CRM systems, especially Kustomer.
Familiarity with learning management systems such as Absorb.

What Makes You a Gamechanger:

CSAT: Achieve a minimum score of 80%.
Quality Score: Maintain a minimum score of 80%.
SLA: Achieve an 80% SLA (Service Level Agreement).
Tests: Meet a minimum score of 80% on assessments.

Keys to Success:

Regular participation in team meetings.
Utilizing resources available in the Learning Management System.
Active collaboration and knowledge-sharing with peers.

What we can offer – Compensation & Benefits:

Accrued PTO
Competitive hourly rate & equity package
Monthly Gametime credits for any event ($1,200/yr)
Medical, dental, & vision insurance
Life insurance and disability benefits
401k, HSA, pre-tax savings programs
Wellness programs
Tenure recognition

At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.

United States – Pay Range: $18 – $18 USD

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Fan Happiness Associate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!