Work From Home: NON-PHONE! Remote Customer Service Representative – $30,000-$48,000/Yr., Hiring in 22 States

by Chris Durst Sept. 18, 2025

*Please Note!* We’ve curated this job from the employer’s site. We’re not affiliated with the company and don’t post jobs on their behalf. All job listings link directly to the company’s own application page or career site.

As we write (see the post date above), this job listing is online and applications appear to be open. But jobs can fill at any time, sometimes within hours of posting! (We have no control over the company’s hiring decisions.) So apply or share quickly if interested!

For prompt notice of our job postings, join our Telegram channel at https://web.telegram.org/k/#@ratracerebellion.

Peraton, a national security company, has posted a Remote Customer Service Representative job to their careers page.

In this role, you would become part of the team supporting the USPS.com and associated applications. This would involve supporting users via live chat sessions and email.

This position is open to candidates from Alabama, California, Colorado, Florida, Georgia, Indiana, Massachusetts, Maryland, Missouri, Mississippi, Montana, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, Ohio, Pennsylvania, Tennessee, Texas, Utah, and Virginia.

Applicants should have at least a high school diploma or equivalent; previous experience in a technical support OR customer service representative role; excellent verbal and written communication skills; proficiency in Windows-based software and Microsoft Office tools; and the ability to type at least 45 words per minute.

The posted pay rate is $30,000-$48,000/yr. and the company offers a broad benefits package.

Following are excerpts from the Remote Customer Service Representative job posting:

Peraton is seeking Customer Service Representative (CSR) to join our team supporting the USPS.com and associated applications. CSRs will provide technical assistance to end-users on products and services via live chat sessions and emails inquiries. The successful candidate must allocate his/her own time efficiently and will receive general instructions on all work.

Shift: This is a remote position with openings available for both 2nd and 3rd shifts, including weekends.

While the position is remote, candidates must reside within 50 miles of a Peraton facility. Peraton will provide all necessary hardware, software, and training. To be successful in this role, candidates must have a stable and reliable internet connection and a dedicated workspace free from distractions.

Eligible states for this position include:

Alabama, California, Colorado, Florida, Georgia, Indiana, Massachusetts, Maryland, Missouri, Mississippi, Montana, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, Ohio, Pennsylvania, Tennessee, Texas, Utah, and Virginia.

The ideal candidate will provide problem resolution via email and/or live chat response using knowledgebase and template responses that are created to instantly respond to chat sessions and/or email inquiries. Selects appropriate methods from a variety of procedures or makes simple adaptations and interpretations. Reports to the Internet Customer Care Center (IC3) Help Desk Team Lead.

Day to Day Work Responsibilities:

Deliver customer satisfaction by resolving technical issues and meeting end-users’ needs utilizing using the provided software and Knowledgebase
Ensure that end-user problems are resolved within Service Level Agreement (SLA) parameters
Maintain end-to-end problem ownership of chat and email sessions
Work in one or multiple work queues over various customer contact channels;
Escalate issues promptly to appropriate support teams when needed
Ensure compliance with all company and government policies and procedures
Collaborate with Customer Support team colleagues and other support organizations as required.
Performs other related tasks as assigned.

The compensation for this role falls within a target range that aligns with the budget allocated for the program. This range reflects the program’s financial framework and ensures alignment with organizational priorities while considering market trends and role-specific qualifications. If you are selected and considered for this role, we will discuss the starting base pay for the role.

Basic Qualifications:

High school diploma or equivalent
U.S. Citizenship is required, with the ability to obtain and maintain a USPS Public Trust clearance
Previous experience in a Technical Support or Customer Service Representative role is required
Ability to type at least 45 words per minute
Strong attention to detail with the ability to accurately document support tickets
Comfortable working independently and meeting productivity goals
Excellent verbal and written communication skills
Positive attitude and strong problem-solving mindset
Ability to prioritize and manage multiple tasks effectively
Proficiency in Windows-based software and Microsoft Office tools
Flexibility to work weekends and/or rotating schedules as needed

Preferred Qualifications:

Live Chat and/or any Customer Relationship Management (CRM) software tools.
Degree from an accredited College / University preferred.

Compensation

Target Salary Range: $30,000 – $48,000.

This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!