Work From Home: Remote Customer Service Representative Job Opening: Hiring in 33 States, Benefits

by Chris Durst Sept. 23, 2025

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Insurify, an insurance comparison shopping website, has posted a Remote Customer Service Representative opening to their careers page.

Please note applicants must be located in one of the following 33 states: AL, AZ, CA, CO, CT, FL, GA, IL, IA, KS, MD, MA, MI, MN, MO, MT, NH, NJ, NM, NY, NC, OH, OK, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA.

In this role, you would “… assess and evaluate the best path of resolution for customer issues including coverage challenges, complaints, and payment issues during incoming calls, ensuring that customers receive timely and effective solutions.” You would also assiste in the development of new processes for the onboarding and retention of customers.

Applicants should have experience in Customer Support via phone, email and chat; excellent communication skills; and phenomenal phone skills. Bonus points if you are bilingual or have a Property & Casualty Insurance license.

While the pay rate is not noted in the job posting, online sources place it at about $16.50 per hour. We have not confirmed this with the company.

The company does offer benefits.

Following are excerpts from the Remote Customer Service Representative job posting:

Insurify is one of the America’s fastest-growing MIT FinTech startups and has been recognized as one of Inc. 5,000’s fastest-growing private companies in America in 2025, 2024, 2023, 2022 and 2021, Forbes Fintech 50 List for 2023, 2022, and 2021, Forbes Next Billion Dollar Startups of 2022 global and Top 100 InsurTech company. We’re changing the way millions of people compare, buy and manage insurance with artificial intelligence, technology, and superior product design.

How you will make an impact

Expertly assess and evaluate the best path of resolution for customer issues including coverage challenges, complaints, and payment issues during incoming calls, ensuring that customers receive timely and effective solutions.
Contribute to a smooth and successful customer experiences through the coordination of onboarding documents (insurance policies, supporting documentation) needed for sale finalization
Apply problem-solving skills and understanding of insurance industry workflows to navigate complex situations, ensuring that customers receive the best possible outcomes
Ensuring the information is accurate and verifying customers’ coverage. Often may need to deliver proof of insurance paperwork and resolve billing and general issues to ensure customer satisfaction.
Assist in the development of new processes for the onboarding and retention of customers. Provide feedback for improvements of existing processes.
Play a crucial role in resolving carriers and customers complaints by presenting well-considered solutions and alternatives within the timeframes set, and follow up to ensure that any issue has been fully resolved.
Ensure no client is overlooked by entering into carrier portals and pulling lists of clients and initiating timely follow-ups.Proactively educate customers on how to avoid potential policy interruptions and premium increases, helping them to maintain stable and affordable coverage.

Who you are

Experience in Customer Support via phone, email and chat.
Excellent communication skills.
Phenomenal phone skills.
Well-organized and self-driven.
Licensed in Property & Casualty Insurance preferred
Bilingual is a plus.
Must be located in one of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IA, KS, MD, MA, MI, MN, MO, MT, NH, NJ, NM, NY, NC, OH, OK, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA

Benefits

Competitive compensation
Health, Dental Coverages
401K plan with match
Paid Family Leave

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!