Work From Home: Remote Member Experience Specialist Helping Improve Healthcare in Rural Areas

by Chris Durst Oct. 16, 2025

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Homeward, a company that’s working to address historically limited access to healthcare in rural areas, has posted a Remote Member Experience Specialist job to their careers page.

In this role, you would be responsible for supporting members with all questions, concerns, and service needs post-engagement. This would involve answering inbound calls, emails, and texts from Homeward members, and assisting them with medical records requests, billing inquiries, appointment scheduling and rescheduling. You would also be responsible for accurately documenting member interactions to ensure up-to-date information is accessible to the entire team.

Applicants should have 2+ years of experience in customer service, healthcare support, or related field; strong communication and interpersonal skills; empathy, patience, and a strong commitment to improving the health and wellbeing of rural populations; exceptional communication skills; and experience with Medicare Advantage or healthcare services a plus.

The posted pay rate is $20-$24/hr. and the company offers a variety of benefits.

Following are excerpts from the Remote Member Experience Specialist job posting:

Join us in tackling healthcare for rural America! We’re seeking a Member Experience Specialist who is passionate about having a positive societal impact and using technology for good – solving issues of health inequity for communities that have been perennially underserved.

The Member Experience Specialist is a key role within Homeward, responsible for supporting members with all questions, concerns, and service needs post-engagement. As a Member Experience Specialist, working with our Care Navigation teams, you will serve as the front line contact for our members, ensuring they feel supported, informed, and connected throughout their healthcare journey. This position is ideal for someone with a strong customer service background, a passion for healthcare, and a desire to make a positive impact on the lives of rural populations.

What You’ll Do:

Answer inbound calls, emails, and texts from Homeward members, resolving concerns or requests efficiently and effectively.
Assist members with medical records requests, billing inquiries, appointment scheduling and rescheduling.
Act as a liaison between members and internal teams such as Care Navigators, RNs and Providers, and Billing to ensure seamless support and continuity of care.
Conduct outbound calls to check in with members and assess their needs to determine how Homeward can assist.
Proactively identify gaps in members’ care plan adherence and engage them via phone to address these issues.
Accurately document member interactions to ensure up-to-date information is accessible to the entire team.
Provide feedback and actionable insights to management to enhance member experience and satisfaction.
Meet KPIs including: issue resolution rate, time to resolution, appointment scheduling rate, and customer satisfaction scores

What You Bring:

2+ years of experience in customer service, healthcare support, or related field; experience with Medicare Advantage or healthcare services a plus
Strong communication and interpersonal skills, with the ability to build trust and rapport with members from diverse backgrounds
Empathy, patience, and a strong commitment to improving the health and wellbeing of rural populations
Ability to navigate and utilize digital tools, including contact center tools and healthcare software
Strong problem-solving skills, with a proactive approach to addressing member concerns
Exceptional communication skills to support work with different cross-functionally across the organization
Self-motivated, organized, and comfortable working in a remote environment

Compensation & Benefits:

Medical, dental, and vision insurance with 100% of monthly premium covered for employees
Competitive salary and possible equity grant
Supplemental performance bonus opportunities
Relocation and travel reimbursement
Loan repayment support
Company-sponsored 401k plan + match
Generous paid time off
Comprehensive training provided

The base salary range for this position is $20 – $24 hourly. Compensation may vary outside this range depending on a number of factors, including a candidate’s qualifications, skills, location, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Homeward Health. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Member Experience Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!