Work From Home: Work from Home Supporting a Team of Customer Support Reps – Remote Service Advocate

by Chris Durst Oct. 13, 2025

*Please Note!* We’ve curated this job from the employer’s site. We’re not affiliated with the company and don’t post jobs on their behalf. All job listings link directly to the company’s own application page or career site.

As we write (see the post date above), this job listing is online and applications appear to be open. But jobs can fill at any time, sometimes within hours of posting! (We have no control over the company’s hiring decisions.) So apply or share quickly if interested!

For prompt notice of our job postings, join our Telegram channel at https://web.telegram.org/k/#@ratracerebellion.

CVS Health has posted a Remote Service Advocate job to their careers page.

Applications are expected to close on 10/27/2025, so don’t delay.

In this role, you would provide support and guidance to Customer Support Reps during active calls. You would be assisting them with questions and workflows during active calls, providing accurate and timely support.

Applicants should have at least a high school diploma or equivalent; 1+ years of customer experience; strong problem-solving skills with demonstrated ownership qualities; exceptional verbal and written communication skills; the ability to multitask, identify trends, and maintain attention to detail; and leadership abilities.

The posted pay rate is $17.00-$34.15/hr. and CVS Health offers an array of benefits.

Following are excerpts from the Remote Service Advocate job posting:

Are you passionate about helping others and have a talent for problem-solving? Join our team as a Service Advocate. In this role, you will work alongside peers who handle Medicare individual inbound calls, serving as a crucial support system for Customer Service Representatives (CSRs). Your role will involve assisting CSRs with questions and workflows during active calls, providing accurate and timely support. You will also directly handle escalated member issues, working to de-escalate and resolve concerns efficiently. As the Single Point of Contact for handling escalated member service inquiries, you will act with fast knowledge using integrated service tools, engaging, consulting, and educating members based on their unique needs and preferences.

Key Responsibilities:

Provide support and guidance to CSRs during active calls, helping them navigate questions and workflows.
Handle escalated member service inquiries and issues, working to de-escalate and resolve concerns efficiently.
Engage with and educate members based on their unique needs and preferences, using integrated service tools.
Act as a knowledge resource for CSRs, helping to improve their performance and understanding of company services.

Required Qualifications

1+ years of Customer experience
Strong problem-solving skills with demonstrated ownership qualities.
Empathy, compassion, and excellent listening skills.
Ability to de-escalate situations and remain calm under pressure.
Exceptional verbal and written communication skills.
Leadership abilities and experience in dealing with member escalations.
Ability to mentor, train, and motivate employees, offering feedback for performance improvement.
Ability to multitask, identify trends, and maintain attention to detail.
Experience in leading and promoting change within organizational structures.

Preferred Qualifications

1+ years of Medicare experience.
Intermediate skills with Windows-based applications.
Previous experience handling escalated member issues.
Effective communication and documentation skills.
Quick learner with the ability to apply new skills quickly.
Strong analytical skills focusing on accuracy and attention to detail.
Understanding of medical terminology and strong problem-solving and negotiation skills.
Computer literacy to navigate internal/external systems.
Bilingual Spanish

Education

High School diploma or equivalent.

Compensation & Benefits

The typical pay range for this role is: $17.00 – $34.15

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Service Advocate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!