Work From Home: Remote Healthcare Call Center Support Role – Help Patients & Providers, No Degree Required

by Chris Durst Nov. 5, 2025

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Gainwell Technologies, a healthcare technology company, has posted a Remote Healthcare Call Center Agent opening to their careers page.

In this role, you would support patients, healthcare providers, and other stakeholders by handling inbound and outbound calls, researching claims, verifying insurance information, and helping resolve healthcare-related inquiries. You’d play a key part in creating a positive member experience while ensuring compliance with regulations.

Applicants should have at least one year of customer service or call center experience (healthcare experience preferred), strong communication and documentation skills, and the ability to multitask in fast-paced situations. Familiarity with medical terminology and insurance processes is a plus.

The posted pay rate is $35,000 – $50,000 per year.

The company is hiring remote within the U.S.

Benefits include flexible vacation, 401(k) employer match, comprehensive health coverage, educational assistance, and opportunities for leadership and technical development.

Following are excerpts from the Remote Healthcare Call Center Agent job posting:

The Healthcare Call Center Agent is responsible for providing exceptional customer service to members, providers, and other stakeholders by handling inbound and outbound calls. This role involves researching claims, verifying insurance, resolving inquiries, and ensuring compliance with healthcare regulations. The ideal candidate is empathetic, detail-oriented, and committed to delivering a positive patient experience.

Job Responsibilities

Answer incoming calls promptly and professionally, addressing member inquiries, and make outbound calls as needed
Remain calm and professional in high-pressure situations
Accurately document all interactions in the system
Maintain confidentiality and comply with HIPAA and other healthcare regulations
Escalate complex issues to supervisors or appropriate departments when necessary
Meet or exceed performance metrics including call quality, handle time, and customer satisfaction

Requirements

High school diploma or equivalent required; associate degree or healthcare certification preferred
1+ year of call center or customer service experience, preferably in a healthcare setting
Strong communication and active listening skills; bilingual skills a plus
Ability to multitask and navigate multiple systems simultaneously
Proficiency in Microsoft Office and call center software
Familiarity with medical terminology and insurance processes is a plus

Work Environment

Position is 100% remote

Compensation & Benefits

Pay range: $35,000 – $50,000 per year (based on location, experience, and other factors)
Flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Healthcare Call Center Agent position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!