Work From Home: Animal Lovers Welcome! Remote Customer Experience Specialist

by Rat Race Rebellion January 10, 2026

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MetLife, an insurance company, is hiring a Remote Customer Experience Specialist

In this role, you would support pet parents by handling inbound phone, chat, and email inquiries about pet insurance policies, claims, and billing, while delivering a caring, solutions-focused experience for customers and their animals.

Applicants should have strong customer service and communication skills, comfort working across multiple systems, the ability to multitask in a fast-paced environment, and experience resolving issues while building trust with customers.

The posted pay rate is $41,600 per year, with eligibility for annual short-term incentive compensation.

The company is hiring from the United States. Candidates who live within 50 miles of a MetLife office must be able to commute in-office once per month.

This role includes a comprehensive benefits package focused on health, financial wellness, family support, and even pet-related coverage.

Following are details excerpted from the Remote Customer Experience Specialist – Pet Team job posting:

The Customer Experience Specialist – Pet Team works directly with pet parents to provide solutions for their pet insurance needs. This role serves as a liaison between customers and internal teams such as claims, billing, and sales, with a strong focus on education, problem-solving, and customer retention through a positive, “WOW” service experience.

Job Responsibilities

Manage inbound customer inquiries via phone, chat, and email
Provide prompt, effective service with an emphasis on one-contact resolution
Educate customers on pet insurance policies, services, and claims details
Partner with internal departments to resolve customer issues
Address cancellation objections and support customer retention
Complete special projects and other assigned duties

Schedule, Training & Start Date

Paid training: Monday–Friday, 8:00 AM–4:30 PM EST for the first 6 weeks (attendance required)
Regular shift: 12:30 PM–9:00 PM EST, five days per week
Weekend work required (Saturday and Sunday, 10:00 AM–7:00 PM EST)
Two consecutive weekdays off to offset weekend work

Start date: March 30, 2026

Requirements

High school diploma or equivalent
At least 2 years of customer service experience
Strong computer skills and ability to navigate multiple systems
Excellent written, verbal, and interpersonal communication skills
Ability to multitask, meet deadlines, and work evenings, weekends, and holidays
Reliable attendance and adherence to company policies

Preferred qualifications include contact center experience and insurance industry experience.

Compensation & Benefits

Expected salary: $41,600 annually, plus potential incentive compensation

Comprehensive medical, prescription, dental, and vision coverage
Company-paid short- and long-term disability and life insurance
401(k) with employer matching and a company-funded retirement pension
Pet insurance and other voluntary insurance discounts
Employee Assistance Program and digital mental health resources
Paid parental leave, volunteer time off, and tuition assistance

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Customer Experience Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!