by Rat Race Rebellion January 18, 2026
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Whop, an online marketplace and creator commerce platform, has posted a Remote Customer Support Specialist opening to their careers page.
In this role, you would support Whop users by responding to questions through Intercom, troubleshooting issues, escalating complex problems, and ensuring customers receive clear, helpful, and timely assistance.
Applicants should have strong written and verbal communication skills, prior experience in a customer-facing role, familiarity with Whop as a buyer or seller, high attention to detail, and the ability to work independently while managing multiple inquiries.
The company is hiring from anywhere in the world.
Following are details excerpted from the Remote Customer Support Specialist job posting:
As a Customer Support Specialist, your mission is to provide Whop users with exceptional support. You’ll serve as the first point of contact for users and creators, resolve issues efficiently, and work closely with internal teams to improve the overall support experience. This role reports to the Head of Trust.
Responsibilities
- Serve as the first point of contact for users and creators via Intercom
- Troubleshoot and resolve customer issues with clear, easy-to-follow guidance
- Escalate complex issues and share product feedback with internal teams
- Maintain high customer satisfaction through responsive, friendly support
- Participate in team meetings and contribute to continuous improvement
- Take ownership of issues and go above and beyond to create a positive customer experience
Requirements
- Previous experience in a customer-facing role or running your own business
- Familiarity with Whop as a buyer or seller
- Strong written and verbal communication skills
- High attention to detail and commitment to accuracy
- Ability to work independently with fast response times
- Comfortable taking initiative and solving problems creatively
Schedule & Shifts
This is a fully remote role with the following available shifts:
- 12:00 am EST to 8:00 am EST
- 8:00 am EST to 4:00 pm EST
- 4:00 pm EST to 12:00 am EST
Weekend shifts are rotational, and availability on some weekends is required.
First 90 Days
- First 30 days: Learn Whop’s product, Intercom workflows, and performance metrics
- First 60 days: Confidently escalate complex issues and share product feedback with engineering teams
- First 90 days: Meet or exceed performance targets and help create a standout support experience for users
Compensation & Benefits
The estimated compensation for this role is $48,000/yr.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Support Specialist position.
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