Work From Home: Roadie, a UPS company, is Hiring: Customer Support Specialist

Sunday, January 25, 2026

Roadie, a UPS company, is Hiring: Customer Support Specialist

by Rat Race Rebellion January 25, 2026

*Please Note!* We’ve curated this job from the employer’s site. We’re not affiliated with the company and don’t post jobs on their behalf. All job listings link directly to the company’s own application page or career site.

As we write (see the post date above), this job listing is online and applications appear to be open. But jobs can fill at any time, sometimes within hours of posting! (We have no control over the company’s hiring decisions.) So apply or share quickly if interested!

For prompt notice of our job postings, join our Telegram channel.

Roadie is a crowdsourced delivery platform that connects businesses and individuals with trusted drivers to provide last-mile logistics solutions across the U.S. It operates at a national scale and is supported by UPS, serving a diverse community of customers, partners, and drivers.

As a Customer Support Specialist, you’ll be part of Roadie’s frontline support team, handling inbound inquiries and issues via phone, email, and text, proactively monitoring delivery progress, and helping resolve delivery concerns with professionalism and empathy. This role is fully remote and open to U.S.-based candidates, making it accessible to job seekers with customer service experience and strong communication skills.

The following contains details excerpted from the Customer Support Specialist job posting:

Respond to customer questions and delivery issues via phone, email, and text to ensure smooth experiences on Roadie’s delivery platform.

Responsibilities

Provide phone, email, and text-based support to Roadie customers, partners, and users.
Address customer concerns politely using active listening and problem solving.
Proactively monitor in-progress deliveries and take corrective action when necessary.
Manage non-standard delivery situations with professionalism and urgency.
Log interactions accurately in Salesforce and collaborate with internal teams.

Relevant Experience & Skills

2+ years of customer service experience, ideally in technology or logistics.
Strong written and verbal communication skills.
Ability to troubleshoot and resolve issues efficiently.
Comfortable working in a fast-paced environment and adapting to change.

Compensation & Benefits

The estimated compensation for this role is $41,000 – $57,000/yr. + benefits and WFH stipend (Pay is estimated based on Glassdoor salary submissions for Customer Support Specialists at Roadie).

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site.)

CLICK HERE for full details and to apply for this Customer Support Specialist position.

For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!