Work From Home: CVS is Hiring! — Call Center Service Advocate I

Friday, February 20, 2026

CVS is Hiring! — Call Center Service Advocate I — Up to $34.15/hr. + Benefits

by Rat Race Rebellion February 20, 2026

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Oak Street Health, part of CVS Health, focuses on providing accessible primary care to older adults across the U.S.

This remote Call Center Service Advocate I role supports patients by scheduling appointments, handling inbound and outbound calls, and ensuring a positive healthcare experience.

Day-to-day responsibilities include managing appointment scheduling, resolving scheduling conflicts, entering patient data accurately, and conducting follow-up reminders. The contact center operates 24/7, and schedules may include a weekend shift. This role is best suited for entry-level to early-career professionals with at least one year of customer service experience (call center preferred), strong phone etiquette, and the ability to work independently in a remote environment. U.S.-based remote role with 40 hours per week.

The following contains details excerpted from the Call Center Service Advocate job posting:

Provide remote patient scheduling support and customer service within a 24/7 healthcare contact center.

Responsibilities

Handle inbound and outbound calls to schedule, reschedule, or cancel appointments
Enter and maintain accurate patient data in scheduling systems
Communicate appointment details and instructions clearly
Resolve scheduling conflicts and patient inquiries
Conduct follow-up calls and appointment reminders
Maintain documentation of all patient interactions

Relevant Experience & Skills

1 year customer service experience (call center preferred)
Strong phone demeanor and communication skills
Experience with EMR documentation preferred
Proficient PC skills (Google Suite, Microsoft Excel)
Ability to multitask and manage time effectively
Spanish, Mandarin, Cantonese, or Polish language skills preferred
High School Diploma or equivalent required
Some undergraduate education preferred

Compensation & Benefits

The estimated compensation for this role is $17.00 – $34.15/hour + benefits including medical plan options, a 401(k) plan and an employee stock purchase plan.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Call Center Service Advocate I position.

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