Work From Home: UPS is Hiring! — Remote CX Content Specialist

Wednesday, February 18, 2026

UPS is Hiring! — Remote CX Content Specialist — Non-Phone + Benefits

by Rat Race Rebellion February 18, 2026

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Roadie, a UPS company, is a significant player in the logistics and delivery industry, offering expansive delivery coverage and flexibility.

By reaching 97% of U.S. households, Roadie is transforming how businesses manage their delivery needs with a network of over 310,000 independent drivers.

The Remote CX Content Specialist role focuses on behind-the-scenes content creation and quality control — not call handling. This position supports the Customer Experience team by writing, refining, and managing help content, updating internal resources, and collaborating across departments to ensure accuracy and consistency. It’s a detail-driven role centered on written communication and process support rather than phone-based customer service.

This fully remote opportunity allows you to work from anywhere in the U.S. Roadie also offers competitive benefits, including 100% company-paid health insurance and a 401(k) match.

The following contains details excerpted from the CX Content Specialist, job posting:

This role involves developing and organizing content to support the Customer Experience team.

Responsibilities

Create and refine CX content that aligns with Roadie’s voice and style.
Regularly audit Salesforce content for accuracy and relevance.
Translate process maps into clear guides for team members.
Partner with teams for up-to-date resources and messaging.
Prioritize and organize incoming content requests.

Relevant Experience & Skills

Bachelor’s degree in English, Communication, or a related field.
2+ years of experience in technical writing or content development.
Experience with content management systems, Salesforce preferred.
Ability to convey technical knowledge engagingly.
Excellent written and verbal communication skills.

Compensation & Benefits

The estimated compensation for this role is $41,000- $57,000. (Estimated based on comparable content specialist roles. Actual pay may vary).

HOW TO APPLY

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CLICK HERE for full details and to apply for this CX Content Specialist, position.

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