by Chris Durst Dec. 7, 2022
New York Life has posted openings for Work from Home Customer Service Associates.
Their job listing indicates that this position is open to people from “any state, US.”
A college education is not required.
The salary range is $38,000-$42,000 per year.
Benefits include:
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Spending Accounts
- Income Protection – Life Insurance and Disability
- 401k Savings Plan
- Pension Plan
Here’s what the company has posted about this opportunity:
“When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.
Do you enjoy helping people? Do you thrive in a fast paced, customer focused environment? Then start your rewarding career as a part of our growing Customer Service team!
As a Contact Center Customer Service Advocate, you will help and work with customers to improve their health, well-being and sense of security.
As a Customer Service Advocate, you are offered extensive, paid hands on training, a supportive post-training environment to pave your success. New York Life encourages career development and offers continuing educational resources internally and externally to help you in your career advancement.
Role Summary
In this pivotal role, the Customer Service Advocate receives inbound customer calls to answering general inquires on Family Medical Leave, Company Leaves, Americans with Disabilities Act, and New York Paid Family Leave. Additionally, they track all Family Medical Leave time reported and provide determination on time decisions.
Creative problem solving, critical thinking and empathy skills are essential. Professional interaction, active and passive listening skills and the ability to utilize computer- based resources in a highly effective manner to educate and provide accurate responses to customer inquiries is crucial for success in the role, along with the innate ability to be compassionate and empathetic when appropriate when handling complex customer inquiries.
Customer Service Advocate respond to customer inquiries primarily regarding:
- Eligibility associated with Federal, State and Company leave of absence plans
- Understanding of leave status
- Researching customer information and inputting data into designated system. Managing correspondence and notifications within targeted time frames to meet Department of Labor and Customer Performance Guarantees for Family Medical Leave (FML)
- Inputting intermittent Family Medical Leave (FML) time received into designated system, compares certification information against Business Requirement
- Documents, and renders determination.
Customer Service Advocates are measured on:
- Direct feedback from customer via post call surveys, which include:
- The ability of the customer service advocate to resolve their inquiry
- Their satisfaction with the overall experience while they spoke with the advocate
- The level of effort that the customer experienced in resolving their inquiry
- Internal quality assessments that measure how accurately and efficiently the customer service advocate responded to the inquiry
Core Competencies of this role:
- Customer Focus – Consistently goes above and beyond to understand customer requirements and surpass their expectations.
- Communicates Effectively – Proactively shares a great deal of information; considers what others want to know, not just what they need to know.
- Manages Conflict – Shows a positive approach in times of conflict and helps to dispel tension when there are differences of opinion.
- Situational Adaptability – Swiftly determines when flexibility is required and skillfully shifts own approach.
- Nimble Learning – Consistently asks meaningful questions of others to learn from their experience and knowledge.
- Optimizes Work Processes – Consistently adheres to defined and communicated standards, methods, and procedures.
You are the right person if you have:
- High School Diploma or equivalent required, Associates or Bachelor’s degree preferred
- Customer service experience preferred
- Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
- Excellent written and oral communication skills
- Ability to perform in a high volume, fast paced call center environment
- Proven ability to work independently as well as a productive member of a team
- Exceptional organizational and time-management focus
- Bilingual preferred, but not required.
Minimum, Viable, Connectivity Requirements for Remote:
- Functioning broadband should meet the following minimum requirements for remote users – Broadband (Cable/DSL) 50mb down/20mb up speed.
- This position can be offered as a full-time work from home position for candidates with appropriate experience.
Salary range: 38,000 – 42,000
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No”
CLICK HERE for full details and to apply. To see more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!
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