$20/Hr Work from Home Customer Service – Email & Phone – Flexible Hours

by Chris Durst       Mar. 17, 2020

Omni Interactions has posted openings for independent Customer Service Agents to support customers via phone and email – representing particular brands with amazing service to their clients.

These positions pay for AVAILABLE TIME (NOT pay for TALK TIME) and, the company says, “No more wasting time hoping you get a call, at Omni you can ACTUALLY make up to $20/hour GUARANTEED,” PLUS a completion bonus of $150 AND other incentives! (effective 4/10)

The company gets good feedback from current workers who rate them 4.5 out of 5 stars on Glassdoor and 3.6 out of 5 on Indeed.

Currently hiring in the following 35 states: AL, AR, AZ, CO, DC, FL, GA, IA, ID, IN, KS, KY, LA, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY

Here’s more directly from their site:

“Earn up to $20/hour, try something new, & earn more than your stimulus check!We just opened a new program with $20+/hours for peak days!

As a 1099 gig worker, you can pick your own schedule, and make as much or little as you want! Take control of your work! Work-from-home Customer Service around your life. Are you considering leaving the 9 to 5? Have you ever wanted to join the gig economy and set your own hours while working from home? As a gig worker with Omni, you are self-employed. What makes us different? It’s simple: We pay for available time! No more wasting time hoping you get a call, at Omni you can ACTUALLY make up to $20/hour GUARANTEED!

What work will you be performing?

You’ll be providing service for Fortune 500 companies doing a variety of work! You’ll be helping people who want more information on features and functions of software!

You will interact with customers through phone and/or chat, helping them with anything they need!

You will:

• Work from home, or any quiet place with a closed door
• Take control of your work life, by choosing when and how often you want to work
• Respond to chats & answer calls from customers
• If customer requests it, you’ll also be on video! (Webcam and backdrop provided)

What You’ll Do

• Answer inbound customer service calls or respond to chats from customers
• Quickly help customers with good solutions
• Solve problems in a creative way
• Document details of calls and customer interactions in the appropriate systems
• Type and talk at the same time
• Navigate multiple systems, programs, and screens at the same time

Who You Are

• Great communication skills (verbal and written)
• Can type 25 WPM or more with 90% accuracy
• Solid computer skills, including typing and navigation
• Comfortable empathizing and remaining patient with difficult callers

Earning Potential

Projects will have varying pay, but all projects pay for time spent talking on the phone/chatting & assisting callers (unlike other gig companies – we pay you for available time!) You will also receive performance-based pay or other incentives. Current projects are paying up to $20 an hour PLUS a completion bonus of $150 AND other incentives! (effective 4/10)

As a self-employed 1099 Independent Contractor providing work-from-home customer support services, you are responsible for your own tax obligations. Actual earnings may vary depending on campaign, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own income.”

CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. May you be working from home soon!

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* This article was originally published here

WAGE INCREASE! Transcom Now Hiring Tech Support and Customer Service Agents, $12-$13.96/hr

Sponsored post by Chris Durst      Mar. 16, 2021

Employee role | Hiring in 26 states | Computer Provided  |   $12 per hour during Training and Nesting | $13.96/hour once you have graduated to Production | the opportunity to earn a 90-day attendance bonus  |  Benefits for full-time employees

Amber, Transcom’s Recruitment/Marketing Specialist, reached out to us to let us know that the company is actively hiring for two remote roles:

• Technical Support Advisor – USA (Inbound calls to help customers troubleshoot technical issues with smartphones, tablets, and computers)
• Customer Service Advisor – USA (Inbound phone calls to help customers with questions about billing / account maintenance.

These are Full-Time, Permanent, Employee positions.

Presently, they’re looking for applicants who who live in the following states: Hiring in 26 states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, and WI. (If you don’t live in a hiring state, be sure to share this post with friends and family who could benefit!)

Previous experience in call center, work-from-home, technical support/customer service is preferred, but NOT required.

Want to know how Transcom feels about their employees, check out this video they created for Employee Appreciation Day!

“For employee appreciation day, we curated a song for our employees to show how much we appreciate every member of our Transcom family. It’s just one example of how we like to have fun at work and how we’re #TranscomStrongerTogether. We are passionate about people and know that we succeed together. That’s why it is important to us to provide opportunities for our employees to grow with the company, personally and professionally. Come and thrive in a diverse and inclusive environment at Transcom!”

Here’s a brief bit about each of these positions:

Customer Service Advisor
“You’ll support our client’s customers with their questions related to billing and account maintenance. Customers may have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge.

We’ve got an exciting career opportunity for you, if you can:

• Effortlessly engage with callers, actively listen, analyze their need, and provide solutions
• Comfortably navigate multiple applications to research solutions
• Multitask in systems while patiently providing step-by-step instructions
• Calmly provide conflict resolution and navigate frustrated customer situations
• Work independently with discipline and motivation to succeed in a virtual environment
• Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
• Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment”

Technical Support Advisor
“You’ll work comfortably from your home office to be the friendly voice of our Telecommunications client and support their customers with their smartphones, tablets, and computers. You’ll take inbound phone calls and use your technical expertise, and passion for outstanding customer service, to answer questions about products, services, or troubleshoot technical issues to find solutions.

We’ve got an exciting career opportunity for you, if you can:

• Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
• Comfortably navigate multiple applications to research solutions
• Multitask in systems while patiently providing step-by-step instructions
• Calmly provide conflict resolution and navigate frustrated customer situations
• Work independently with discipline and motivation to succeed in a virtual environment
• Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
• Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment”

What’s In It For You?

• Position as a Transcom employee (not an independent contractor)
• Computer for this role is provided by Transcom
• Paid Vacation
• Health Benefits for you and your family
• 401(k) Investment options with employer match opportunities
• 100% work at home, including training
• Employee Assistance Program
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about people

Requirements

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts, including: evenings, weekends, and holidays
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including ability to accurately type at least 40 wpm
• Excellent English written and verbal communication skills
• Courteous and friendly with high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to multitask applications while talking to customers on the phone
• Able to thrive in a fast-paced work environment
• Able to actively listen to customer needs and demonstrate empathy
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting.
• Experience in a technical support role or troubleshooting technical issues preferred
• Previous call center and/or work from home experience preferred

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* This article was originally published here

Work from Home Supporting the CDC – 1,000 Customer Service Openings – APPLY NOW!

by Chris Durst        Mar. 15, 2021

MAXIMUS is a company that partners with state, federal, and local governments, and they are currently hiring for 1,000 Customer Service Representative (CDC-Info) positions.

No college required, but you do have to have at least 6 months of customer service experience. They will train you for this position.

These are full-time positions and pay varies depending on the county in which you live.

No state hiring restrictions are noted in the job listing. Per the company, “Pay rates will be based on the county in which you live.” If we hear more, we’ll update!

Here’s what Maximus has posted about this opportunity:

“Customer Service Representatives at Maximus make an impact everyday by providing knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner for CDC-Info which is the Center for Disease Control’s national contact center. CDC-Info offers live agents to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 health topics, including Covid-19. To prepare for this role, Maximus provides paid, comprehensive training which ensures our employees are equipped with the highest levels of knowledge and professionalism.

*This is a full time – limited service position that is to be worked fully remote (work from home). Pay rates will be based on the county in which you live.

Responsibilities:

• Maintain a current understanding of CDC-Info procedures in order to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner
• Adhere to the Privacy Act as it relates to the confidentiality of information released
• Respond to telephone inquiries within the set departmental staffing and time parameters
• Maintain appropriate documentation of phone inquiries
• Maintain up-to-date knowledge of CDC-Info regulations and policies as they apply
• Utilize databases and written materials to look up and provide information to telephone inquiries
• Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers)
• Assist with on the job training for new and temporary employees as requested
• Report problems that occur and assist with the resolution
• May be required to work scheduled holidays
• Overtime may be required
• Must sign a Statement of Understanding

Requirements:

• High school diploma or equivalent required
• Minimum six (6) months customer service/administrative /call center experience required
• Must be able to speak English clearly and professionally
• Proven verbal and written communication skills a must
• Experience working with a PC and a Windows environment required
• Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
• Proven ability to work as a member of a team is required
• All CDC-Info personnel will be required by contract to undergo periodic program update training as the program changes
• All CDC-Info personnel are required to sign a Statement of Understanding and Non-Disclosure

Home Office Requirements:

• Hardwired internet (ethernet) connection with 20 Mbps minimum
• Private work area and adequate power source
• Candidate must provide computer (Chromebooks will not work), monitor & hardwired headset

CLICK HERE for full details and to apply. For more jobs like these, see our Daily Jobs & Gigs page and our BIG LIST of work from home jobs. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!

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* This article was originally published here

Spreadshirt Review: Make Money Designing and Selling T-Shirts

Have you ever wanted to create your own t-shirt line? The average graphic t-shirt can sell for anywhere from $5-$20 and on up. Maybe you already have some cool designs or slogans in your head but struggle to determine which materials you’ll use and how you’ll manage inventory and payments.  Spreadshirt can help you start designing […]

The post Spreadshirt Review: Make Money Designing and Selling T-Shirts appeared first on The Work at Home Woman | Legit Work From Home Jobs.

* This article was originally published here

Work from Home Travel Reservation Specialists

by Chris Durst        Mar. 10, 2021

Working Solutions is seeking work from home Travel Reservation Specialists to, “provide personalized customer service through phone, email and/or live chat support, helping clients book dream vacations.”

These are independent contractor opportunities that are available to applicants from all states EXCEPT CA, NY, PA or WA.

Leverage the experiences of booking your own travel to help others book theirs! No professional travel booking experience is required.

Pay is not noted in the job posting.

Here’s what the company has posted about this opportunity:

“Join our Woohoo! Crew, as an independent contractor with Working Solutions! Enjoy flexibility and an amazing balance to work and home life. Choose the client you wish to represent and your work schedule, and benefit from running your own business in the comfort of your home.

Below is a typical contract opportunity with Working Solutions. Within 24 hours of completing our online assessment, we’ll notify you of your acceptance to complete the application process.

Unfortunately, we are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington.

Overview

Join us as a Travel Reservation Specialist. You’ll provide personalized customer service through phone, email and/or live chat support, helping clients book dream vacations. Identify and resolve problems and provide a consultative sales approach to guide callers to the right solutions for their individual needs.

Required Skills

• At least 1 year experience in a high-volume, customer-service role (e.g. call center, retail store or similar environment).
• Excellent verbal and written communication skills.
• Top-notch customer-service skills while guiding callers to the right solutions for their specific needs.
• Experience booking travel – either for personal travel or as a commercial travel specialist.

Required Equipment

• USB headset
• High-speed internet such as Cable, DSL, or Fiber Optic
• Up-to-date computer running:
• Processor must be: Intel Core i5, i7, i9 or AMD A10, AMD A12, AMD Ryzen, or AMD Threadripper.
• Minimum of 8 GB RAM or higher
• Minimum download speed: 10 Mbps
• Windows 10 ONLY (client program only compatible with this operating system).”

CLICK HERE for full details and to apply. For more jobs like these see our Newest Jobs & Gigs page. To be the first to hear about jobs we post, like our Facebook page.

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* This article was originally published here

How to Be Productive at Work When You Have Anxiety

The post How to Be Productive at Work When You Have Anxiety appeared first on The Work at Home Wife.

INSIDE: Wondering how can you be productive when you have anxiety? Stress can affect our work, more than we want to admit. But we've got some tips to help! Take a deep breath and let's dive in.   Work anxiety is common, whether you work at home or in a traditional office space. Chronic stress […]

The post How to Be Productive at Work When You Have Anxiety appeared first on The Work at Home Wife.

* This article was originally published here

Work from Home Customer Service Reps for Skullcandy – Paid Training

by Chris Durst   Mar. 9, 2021

VIPdesk Connect is currently hiring Customer Service & Technical Support Reps to manage contacts for their client – Skullcandy.

Skullcandy is a US-based company that markets headphones, earphones, hands free devices, audio backpacks, MP3 players, and other products.

At present, they are hiring from the following 17 states ONLY: Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Maryland, Nevada, New Mexico, New Jersey, North Carolina, Ohio, Tennessee, Texas, Utah, Virginia, and Wisconsin.

Pay rate is not listed.

Paid training begins April 14, 2021.

Here’s what the company has posted about this position:

“VIPdesk Connect is hiring awesome people who excel in customer service and technical support to join our team in a full-time role to provide support to our client Skullcandy. Be a part of our supportive and fun team while putting your problem-solving skills to work with appreciative and enthusiastic brand-loyal customers.

The Customer Service Representative, we call Brand Ambassador, provides customer service and Tier 1 technical support with a friendly, human tone for a variety of consumer electronics brands and products and is responsible for problem resolution with a focus on creating customer loyalty and providing a positive customer experience. The Customer Service Representative uses both passion and knowledge of the products to ensure an authentic and personal experience that promotes brand loyalty. The Customer Service Representative troubleshoots and resolves customer issues, taking ownership of the issues, and following through to solve problems while exercising patience and willingness to resolve simple and complex inquiries with positive energy.

The Customer Service Representative also provides general customer service including order placement, order tracking, warranty returns, and product advice, and answers customer questions about product features and availability, client policies, and promotions on behalf of our clients.

This position is perfect for a problem-solver with customer service experience, a love for consumer electronics, and a desire to help others. Our training will provide in-depth knowledge of the products and programs; you bring your love for technology and go-getter attitude. Excellent communication skills, problem-solving abilities, and the desire to help others are a must.

VIPdesk Connect is a growing outsourced customer care business (BPO) with team members working remotely in over 35 states. Brands who place the customer experience at the center of their business choose to work with us; we are honored to be the customer service partner of choice for several of the world’s iconic brands.

No matter how leading edge our technology is, it will never replace the power of the one-to-one human connections we build. We are dedicated to building a culture of care for our team. We are on a mission to elevate the human experience and seeking team members who embrace our company values—Transparent, Helpful, Creative, Flexible, and Positive Energy.

Qualities of Brand Ambassadors:

Dynamic Communicators –With the voice of our clients, team members provide responsive, accurate, and authentic interactions. While resolving technical issues, they listen and simplify the complex, breaking down to make understandable to those less tech savvy.

Knowledgeable –Brand Ambassadors are constantly working on improving skills. When new products are released, they enthusiastically learn how to support new features, functions, and integrations to confidently resolve customer issues. No matter what the issue, no matter how complex, they are problem solvers who welcome and lean into challenges.

Human – Brand Ambassadors know how a message is conveyed is equally important as what is said. By putting themselves in another’s shoes, they focus on the customer’s experience and connect, human-to-human.

Essential Duties and Responsibilities include the following. Other responsibilities may be assigned.

• Handle customer inquiries via all channels (phone, email, chat, SMS), providing appropriate solutions in a timely manner that is representative of the brand’s culture and customer base
• Utilize critical thinking skills to analyze information, provide accurate remote troubleshooting of products and related support; diagnose and resolve issues following best practices, guidelines, and policies
• Escalate critical issues following appropriate policies and procedures
• Retain and convey deep knowledge and benefits of products and troubleshooting techniques to continually provide effective support
• Accurately document customer interaction details with limited errors
• Embrace the commitment to customer service and nourish brand loyalty
• Attend meetings and trainings as required to obtain new and pertinent information about clients and their products and services
• Meet or exceed program metrics including quality and customer satisfaction
• Other duties as assigned

Qualifications:

• HS Degree or equivalent required; Associate degree or some college preferred
• 1+ years customer service experience, experience in a virtual contact center a plus
• 6 months+ relevant experience in post-sales technical support
• Knowledge of basic troubleshooting
• Excellent interpersonal skills; strong oral and written communication skills
• Proficiency with Microsoft Office suite of applications including Teams
• Able to type at least 35 words per minute with minimal errors
• Technically savvy with the ability to pick up new technology, processes, and procedures quickly
• Experience working with Bright Pattern or Zendesk (or a comparable customer service ticketing system) preferred
• Basic user knowledge of audio/wireless microphone systems, headsets, audio devices, and gaming systems a plus
• Ability to adapt and respond to a diverse customer base with varying skills
• Ability to remain calm and professional under pressure
• Due to the home-based nature of this job, the Brand Ambassador is required to have a secure home-office environment, internet access, USB headset, webcam, router, modem, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
• Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
• Able to work weekends and some holidays
• Able to successfully pass a credit, criminal and employment reference security checks where permissible by state and local regulation
• Currently reside in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Maryland, Nevada, New Mexico, New Jersey, North Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin

Training:
Our next training class is scheduled to begin on or about April 14, 2021, with daily classes held Monday-Friday, 11:00 am–5:00 pm ET. New team members will attend training remotely via webcams from secure, noise-free, distraction-free home offices that meet our requirements.”

CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck in your work from home plans!

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The post Work from Home Customer Service Reps for Skullcandy – Paid Training appeared first on Work From Home Jobs by Rat Race Rebellion.

* This article was originally published here