Remote Customer Support Representative: $19-$27/Hr., No Weekends

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by Chris Durst       Apr. 23, 2025

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

Brightree, a software solutions company, has posted a Remote Customer Support Representative job to their careers page.

In this role, you answer questions regarding the Brightree software application and its extended services in a friendly, effective, and efficient manner. You will diagnose and resolve basic and complex customer questions or problems over the telephone or through electronic communication. You will also track and document inbound support requests and ensure proper notation of customer problems and issues.

Applicants should have prior help desk experience providing software support to external customers; be proficient in Microsoft products (Outlook, Word, Excel); a technical aptitude and troubleshooting skills to tackle a problem using a logical, systematic sequential approach; and a great attitude.

The posted pay rate is $19-$27/hr., and the company offers a solid benefits package.

Following are excerpts from the Remote Customer Support Representative job posting:

The primary role of the Customer Support Representative is to identify the customer issue and provide a solution to resolve the case. The Representative’s primary objective is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction.

The shift for this role is : Monday – Friday 10am – 7pm EST

Let’s talk about the role:

• The primary objective of the Customer Support Representative is to answer questions regarding the Brightree software application and its extended services in a friendly, effective, and efficient manner
• Diagnose and resolve basic and complex customer questions or problems over the telephone or through electronic communication in the areas of system configuration/setup, product functionality, and bugs/enhancements
• Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions
• Ability to document new issues, FAQs, and resolutions for a robust knowledge base.
• Identify critical issues that may impact all clients, provide proactive communications, product fixes and subsequent uploads
• Track and document inbound support requests and ensure proper notation of customer problems and issues
• Work closely with customers to ensure we are providing solutions that meet their needs
• Stay abreast of current technology in products, design changes, and new product offered

Let’s talk about you:

• Brightree software application experience
• Experience in HME, Home health or healthcare industry preferred
• Prior help desk experience providing software support to external customers
• Technical aptitude and troubleshooting skills to tackle a problem using a logical, systematic sequential approach
• Proven ability to resolve challenging issues in a timely manner
• Experience working in a remote workforce
• Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand
• Must be able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the product with minimal supervision
• Must have a great attitude, be willing to learn and increasingly strive to improve
• Bachelor’s degree in finance, business, healthcare, technology or a relevant field preferred; equivalent combination of education and experience will be considered
• Proficient in Microsoft products (Outlook, Word, Excel)
• Salesforce experience preferred

Compensation & Benefits

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members.

Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $19.00/hr – $27.00/hr

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Customer Support Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

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The post Remote Customer Support Representative: $19-$27/Hr., No Weekends appeared first on Rat Race Rebellion.

* This article was originally published here

Remote Customer Care Specialist: $19-$21.10/Hr., Benefits

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by Chris Durst      Apr. 22, 2025

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

Bright Horizons, a company specializing in education and child care, has posted a Remote Customer Care Specialist job to their careers page.

APPLY QUICKLY! This posting is anticipated to remain open until 4/24/2025.

In this role, you will provide customer call support, manage a support desk ticketing system and will ensure that outstanding customer service and accurate, complete information is provided to end users that report issues or request assistance. You will educate parents on Bright Horizons’ services, programs, policies, and procedures.

Applicants should have a high school diploma or equivalent; at least one year of customer service, help-desk, and/or comprehensive call center knowledge; excellent written and verbal communication skills; organizational and time management skills; type at least 35/wpm; and proficiency in Microsoft applications (must know Outlook and Word at a minimum).

The starting pay rate is $19-$21.10 per hour.

Benefits include medical, dental, vision, 401(k), life, and disability insurance.

Hiring in the United States – no state exclusions are noted in the job posting.

Following are excerpts from the Remote Customer Care Specialist job posting:

The primary purpose of the Care Support Specialist is to provide exceptional customer service support of users using our services. The individual will provide customer call support, manage a support desk ticketing system and will ensure that outstanding customer service and accurate, complete information is provided to end users that report issues or request assistance. A specialist in this role has expert knowledge in all user facing applications as well as applications that integrate with them in order to provide direct guidance to the parent in the use of the system. The specialist will triage and document system issues that a parent may have in order to escalate to next technical team.

Bright Horizons is trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

Essential Functions/Responsibilities

• Handle incoming calls and tickets in a timely and efficient manager for our enterprise applications including but not limited to log in support, billing and payment support, and mobile application guidance.
• Educate parents on Bright Horizons’ services, programs, policies, and procedures. Help them to understand any specific needs they may have, such as, client specific processes, documentation, and timelines.
• Access knowledge bases, websites and other references to ensure information conveyed is accurate and appropriate. Maintain proficiency in the enterprise business and be aware of enhancement and new functionality.
• Assist parents on the phone, via ticket submission, or e-mail communication by troubleshooting, researching, and finding resolutions that meet their immediate needs.
• Provide follow-up communication and/or update expectations with parents, in accordance with agreed upon timeframes.
• Answer incoming calls and respond to tickets in a timely manner as identified by service level standards.
• Participate in user acceptance testing in user facing applications for enhancements to existing systems or new functionality being introduced.
• Gain expert knowledge and utilize system tools that support the verification of access to BH user facing applications as well as perform troubleshooting steps required to assist the end user.
• Assist users with escalations when appropriate.
• Maintain a high-level of customer satisfaction.
• Minimum Requirements:
• High School Diploma or equivalent
• Minimum 1 year customer service, help-desk, and/or comprehensive call center knowledge.

Preferred qualifications/skills:

• Associate Degree
• Excellent written and verbal communication skills with ability to document content of phone conversations accurately.
• Exceptional organizational and time management skills necessary.
• The ability to work closely with other team members and departments.
• Typing proficiencies of 35 wpm/and above average data entry skills required.
• Proficient in basic Microsoft applications (must know Outlook and Word at a minimum).
• Ability and willingness to learn and gain proficiency in new software systems.
• Outstanding customer service and soft sales skills.
• Ability to determine needs of the caller and obtain necessary information without following a scripted process.
• Exposure to Higher Education valuable.
• Bilingual skills (Spanish) a plus.

Salary and Other Compensation Disclosures – Remote Customer Care Specialist

The annual starting hourly rate for this position is between $19.00 – 21.10/hr. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 64 hours of vacation time per year

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term disability insurance
• Short-term disability insurance

Deadline to Apply Information:

• This posting is anticipated to remain open until 4/24/2025

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Customer Care Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

Follow us for the best work from home jobs & gigs!
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The post Remote Customer Care Specialist: $19-$21.10/Hr., Benefits appeared first on Rat Race Rebellion.

* This article was originally published here

$17.75-$20.32/Hr. Helping Veterans – Remote Call Center Agents Needed

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by Chris Durst       Apr. 21, 2025

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

Maximus, a company that provides services to governments at the federal, state, and local levels, has posted openings for Remote Call Center Agents to their careers page.

In this role, you will be responsible for screening incoming Veterans Evaluation Services (VES) calls, as well as directing courteous, educated information to both Veterans and providers alike. You will also obtain scheduling availability; confirm and/or reschedule appointments; notify providers of cancellations; receive/submit power of attorney forms to diagnostics; and other related duties.

If hired, you must be able to commit to a five week training period of 8:00AM-4:30PM CT Monday–Friday with zero absences starting Monday May 19, 2025 is required.

Applicants should have at least a high school diploma or GED; minimum six (6) months Customer Service experience is required; and have great communication skills.

The posted pay range is $17.75-$20.32 per hour. Maximus also provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Equipment provided.

Following are excerpts from the Remote Call Center Agent job posting:

Maximus is currently hiring for Call Center Agents to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Call Center Agent is responsible for screening all incoming VES calls, as well as directing courteous, educated information to both Veterans and providers alike.

This position will start training on Monday May 19, 2025.

Due to contract requirements, only US Citizens and Green Card holders can be considered for this opportunity.

Essential Duties and Responsibilities:

• Properly authenticate each caller before verifying or releasing any information.
• Place outgoing and receive incoming calls to and from Veterans regarding compensation and pension exams.
• Verify and modify personal information.
• Obtain scheduling availability and traveling availability of Veterans.
• Confirm or reschedule appointments.
• Properly modify changes and document information in OMS.
• Forward calls to staff members in other departments.
• Notify providers of cancellations for appointments scheduled within 72 hours from time of call.
• Submit templates and other requests to various individuals and departments within the Agency.
• Explain policies and procedures of VES and the VA to Veterans who are unfamiliar with our company.
• Explain the purpose of attending required exams, explain approximate time frames for returning reports/documents to the VA, and explain the process for travel reimbursement.
• Maintain maximum security implementing and enforcing HIPPA with medical providers, veterans, and VA employees.
• Receive/submit power of attorney forms to diagnostics.
• Maintain a low call time of 5 minutes or less per call.
• Maintain all emails and respond efficiently.
• Respond efficiently to web contacts sent by veterans.

Minimum Requirements

• High School Diploma or GED required.
• Ability to commit to a five week training period of 8:00AM-4:30PM CT Monday–Friday with zero absences starting Monday May 19, 2025 is required.
• After training is completed, the ability to work a shift between the hours of 5:45AM-7:00PM CT Monday-Friday or between the hours of 7:15AM-4:00PM CT Tuesday-Saturday is required.
• Minimum six (6) months Customer Service experience is required.
• Previous VES experience is preferred.
• One (1) year previous Call center experience is preferred.

Please note: With this position you are required to have Maximus provide you with equipment to use.

Home Office Requirements Using Maximus-Provided Equipment:

• Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
• Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
• This remote position requires that you use Maximus provided equipment so a private work area and adequate power source are needed (In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and you are required to remain at your designated home location for all work activities.)
• Must currently and permanently reside in the Continental US

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Compensation & Benefits – Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant’s salary history will not be used in determining compensation.

Maximus compensation is based on various factors including but not limited to job location, a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant’s salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary: $17.75
Maximum Salary: $20.32

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Call Center Agent position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

Follow us for the best work from home jobs & gigs!
eNewsletter	Facebook	YouTube	Instagram	Telegram

The post $17.75-$20.32/Hr. Helping Veterans – Remote Call Center Agents Needed appeared first on Rat Race Rebellion.

* This article was originally published here

Williams-Sonoma Review: Fun Work From Home Jobs in Retail

Check out this full review on Williams-Sonoma work from home jobs and start making money while working for a company you love. Do you have a passion for all things kitchen, home decor, and more? If you find yourself perusing the array of fun, stylish decor items for your home at Williams-Sonoma, Pottery Barn, or […]

The post Williams-Sonoma Review: Fun Work From Home Jobs in Retail appeared first on The Work at Home Woman | Legit Work From Home Jobs.

* This article was originally published here

Is Having a Hotel Website Enough?

The post Is Having a Hotel Website Enough? appeared first on The Work at Home Wife.

Have you recently planned a trip without spending hours online? Chances are, your potential guests do too before choosing where to stay. While having a website for your hotel is important in the hypercompetitive travel industry, having one alone won’t guarantee bookings. Otherwise we would all be running five-star resorts by now. Having one is […]

The post Is Having a Hotel Website Enough? appeared first on The Work at Home Wife.

* This article was originally published here

21 Remote Retail Jobs You Can Do From Home

Are you wondering if there are remote retail jobs? The answer is YES! Keep reading for virtual opportunities in this field. Retail jobs are everywhere. From behind-the-scenes stockers and inventory clerks to front-and-center cashiers and sales-floor associates, a number of in-store employees help make the retail experience pleasant for shoppers. While you might automatically think […]

The post 21 Remote Retail Jobs You Can Do From Home appeared first on The Work at Home Woman | Legit Work From Home Jobs.

* This article was originally published here

Remote Patient Success Representative: $17/Hr., No Weekends, Benefits

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by Chris Durst       Apr. 17, 2025

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

Brightree, a software solutions company that’s part of the ResMed family, has posted Remote Patient Success Representative job to their careers page.

Start date: May 12, 2025

In this role, you will be managing inbound and outbound phone calls, responding to follow-up emails, and engaging in chat support. This will include making and receiving follow-up calls to and from medical equipment patients.

Applicants should have at least a high school diploma; 1 year of customer service experience; 1 year of sales experience required; access in the remote working environment where you can hard-wire ethernet connection that runs an 20 upload and 30 download speed; strong communication skills on the telephone; excellent written communication skills; and the ability to work independently.

The posted pay rate is $17 per hour.

Benefits include comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. There’s also PTO, 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Following are excerpts from the Remote Patient Success Representative job posting:

When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software.

The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day.

Working in a call center now? Tired of coming to an office? Brightree by ResMed is hiring motivated callers ready for a change and eager to work for a growing, innovative company with great pay and benefits. Our fully remote positions offer competitive pay, and medical, dental, 401K and employee stock purchase plan. Equipment is also provided. Pay is $17 hourly.

Start date: May 12, 2025

Let’s talk about the team and you:

We are currently looking for full-time remote (U.S.) Customer Service Specialists in the Resupply space. The Customer Service Specialist will make and receive follow-up calls to and from medical equipment patients. Calls are patient follow ups for solicitation of resupply of existing products. Candidates must have experience providing customer service via phone, strong attention to detail and the ability to utilize multiple computer applications while providing best in class customer service. A successful candidate must be able to convey information to patients in a clear and concise manner and be able to navigate simple software programs.

In this role you can expect to work a 40-hour work week with shifts on Monday to Friday, between the hours of 7 am and 9 pm CST (8 hr shift per day). Your schedule will include 2 paid 15-minute breaks as well as 30 minutes unpaid lunch

Key accountabilities and decision ownership:

• Managing inbound and outbound phone calls, responding to follow-up emails, and engaging in chat support.
• Serving as the primary contact for order placements and general inquiries.
• Completing tasks accurately and within established timelines.
• Collaborating with internal and external teams to resolve issues effectively.
• Proactively monitoring key performance indicators to meet departmental goals.
• Achieving quality assurance standards.
• Maintaining service levels and adhering to scheduled commitments.
• Working independently while following departmental procedures.
• Meeting minimum internet speed requirements and ensuring a HIPAA-compliant environment.
• Providing exceptional customer service.
• Effectively multitasking and managing multiple accounts or clients.
• You will be expected to engage in phone-based communication daily on a set schedule with minimal flexibility for the entirety of your shift.

Skills, experience, technical/professional qualifications:

Must have:

• High school education required
• 1 year of customer service experience
• 1 year of sales experience required
• Must have access in the remote working environment where you can hard-wire ethernet connection that runs an 20 upload and 30 download speed. As part of the interview process, you will be required to demonstrate that you meet this requirement
• Must be a self-starter who can troubleshoot challenges on the fly
• Strong communication skills on the telephone
• Excellent written communication skills
• Ability to multi-task in a fast-paced environment
• Ability to work independently
• Ability to make twenty to twenty-five calls per hour

Preferred:

• Associates Degree and/or college coursework preferred
• Call center experience preferred
• Bilingual Spanish speaking is a plus

Benefits & Compensation

Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package:

• comprehensive medical, vision, dental, and life,
• AD&D, short-term and long-term disability insurance,
• sleep care management,
• Health Savings Account (HSA),
• Flexible Spending Account (FSA),
• commuter benefits,
• 401(k),
• Employee Stock Purchase Plan (ESPP),
• Employee Assistance Program (EAP), and
• tuition assistance.

Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $17.00 USD Hourly. For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.

HOW TO APPLY

(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)

CLICK HERE for full details and to apply for this Remote Patient Success Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!

Follow us for the best work from home jobs & gigs!
eNewsletter	Facebook	YouTube	Instagram	Telegram

The post Remote Patient Success Representative: $17/Hr., No Weekends, Benefits appeared first on Rat Race Rebellion.

* This article was originally published here