by Chris Durst Oct. 12, 2022
Apply or share quickly if interested – these will probably fill fast.
Amazon has posted openings for part-time and full-time Work from Home Call Center Agent – Selling Partner Support Associates.
A computer is provided. In this role you’d be helping people who sell on Amazon.
For these jobs the company is hiring from Arizona, Florida, Georgia, Michigan, Minnesota, North Carolina, North Dakota, Ohio, Pennsylvania, Texas, Virginia and Washington.
No college required, paid training provided.
Pay isn’t listed, though Amazon does pay at least $15/hr.
Here’s what the company has to say about the full-time openings. Links for both the part-time and full-time openings are included below.
To apply for this role, you must be located in or willing to relocate to Arizona, Florida, Georgia, Michigan, Minnesota, North Carolina, North Dakota, Ohio, Pennsylvania, Texas, Virginia, or Washington. Please note that travel/relocation assistance is not available for this role.
DESCRIPTION
In Selling Partner Support, we help third party Sellers sell their products through our Amazon marketplace platform. We interact with Sellers from across the world via phone and email in a contact center environment where we answer their questions and resolve their issues regarding Amazon’s technology platforms, business policies, and operational processes. Our Associates serve as the first contact point between Sellers and Amazon, and we seek to always respond with complete, accurate and customer-friendly responses.
We are Customer Obsessed and strive for the perfect customer interaction every time. Our Associates must regularly multi-task utilizing a wide variety of software tools to navigate various Selling Partner Accounts, research and review policies and communicate effective solutions. The successful candidate will have a commitment to delivering outstanding customer service, a strong record of customer focus, and a keen interest in process improvement.
Responsibilities include, but are not limited to:
- Must be able to commit to 10 weeks of full-time training without any unplanned leaves.
- Supporting Amazon’s Selling Partner’s to solve any incoming issues via 2 channels of communication (Phone and Email).
- Managing high volumes of inbound calls and emails in a timely manner.
- Ability to be on phone calls for entirety of shift while providing accurate, satisfactory answers to their queries and concerns.
- Identifying Selling Partner’s needs, clarifying information, researching every issue, providing solutions and/or guiding callers through troubleshooting while navigating the company site.
- Documenting all Selling Partner interactions and information according to standard operating procedures.
- Provides prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Selling Partner’s issues.
- Exemplifying Amazons Leadership Principle for Customer Obsession by consistently displaying a genuine empathy and passion for our Selling Partners, delivering an exceptional customer care experience with every contact.
- Liaise with other departments as required to resolve Selling Partner’s issues and questions.
- Ability to consistently achieve productivity and quality performance goals.
- Demonstrates excellent time-management skills while using departmental resources, policies and procedures.
- Any other duties and special projects as directed by management in keeping with the employee’s skills and experience.
- Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the holiday season.
BASIC QUALIFICATIONS
- 1+ year of Call Center/Contact Center experience OR 2+ years of customer facing position, help desk, customer centric environment.
- Excellent written/spoken English skills with an ability to compose grammatically correct, concise and accurate written responses.
- Excellent listening skills with the ability to demonstrate empathy and willingness to help while remaining patient with escalated callers.
- Technical (Computer & Internet) savvy is required. Computer skills including navigating multiple tabs, windows and systems.
- Self-motivated, optimistic with a consistently positive attitude.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
- Demonstrates effective communication, composure, and professional attitude.
- Must be willing to adhere and uphold Amazon’s policy on confidentiality.
Ability to have infrastructure to support WFH as follows:
a) Home environment free from background noise where you can connect to the internet and work on your deliverables.
b) Must have (or be able to obtain) hardwired internet connection, high speed internet with up to 5Mb download and 1Mb upload (must be installed before you can start).
c) Must have a separate way of communication in case of emergency and/or system issues (Example: personal cell phone or landline).
d) Must be willing to interact with Seller over calls & email depending on the business need.
PREFERRED QUALIFICATIONS
Preferred Qualifications
- Exemplary performance record, particularly with regard to quality & productivity.
- Desired skill-sets include MS Office Application, Excel and Internet Explorer / Mozilla Firefox.
- Business acumen in areas of e-commerce and retail is advantageous.
- Process improvement awareness and experience.
- Demonstrated desire to expand skills into new areas.
CLICK HERE for the full-time job listing. For the part-time listing, click here. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. May you be working from home soon!
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* This article was originally published here
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