No Phones! Computer Provided – Work from Home Inbound Chat Sales Agent

by Chris Durst     May 3, 2023

Wayfair, the online home goods giant, is hiring for their Virtual Inbound Chat Sales Agent team.

In this role, you will be chatting with customers online and helping them to discover and purchase the perfect items for their home.

The base rate for this position is $15.50 per hour and there is a monthly bonus.

All equipment provided by Wayfair.

No state hiring exclusions are noted in the job post.

Here’s what the company has posted about this opportunity:

“Inbound Chat Sales Agent

• This is a SALES Role, NOT Customer Service
• Full-Time Role
• Compensation: $15.50/hour + Monthly Bonus
• *Weekends and Evenings Required*
• We supply all equipment

Wayfair is one of the world’s largest destinations for home goods. We are seeking a tech-savvy, self-motivated individual to join our Sales Chat team! If you love to connect with customers online and help them discover and purchase the perfect items for their home, then Wayfair is the place for you to start a rewarding career!

What You’ll Do

• You communicate with our customers via digital chat software demonstrating excellent written communication
• You use your expertise, and passion for selling to explore our products and influence customer’s confidence to buy from Wayfair
• You meet or exceed all targets for revenue, close rate, customer satisfaction, Quality Assurance, and more
• As the voice of Wayfair, you must maintain professionalism during all interactions, building trust and rapport with your customers to create a differentiated buying experience
• You can simultaneously navigate multiple software applications and technologies
• You efficiently manage your time and always put the customer experience first
• You are engaging and can leverage your personality to quickly connect with others
• You love being part of a team, enjoy a fast-paced environment and are focused on achieving your goals, both team and individual
• You are comfortable quickly and effectively adapting to change, such as team, technology, and policy changes
• You are solutions-oriented and will approach challenging situations with one or more potential solutions that could be applied

What You’ll Need

• A dedicated workplace, free of distractions for the entirety of your shift
• Proficient English language skills and excellent written communication abilities
• 2+ years of sales/service experience, preferably in a live chat environment
• Ability to type 45+ WPM
• Comfortable learning and using multiple software applications and tools simultaneously
• Can handle multiple digital conversations at one-time, while providing an excellent customer experience
• Engaging self starter with strong time management skills, along with a history of regular and reliable attendance
• Comfortable adhering to a predetermined daily schedule, including planned breaks and lunches
• You thrive in a sales environment, leveraging your personality to confidently promote product solutions, place orders on behalf of customers, and/or influence customers to buy from Wayfair

Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.”

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