Work From Home: Part-Time Remote Customer Support Specialist

by Chris Durst June 13, 2024

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CodeCombat, a company that helps K-12 students and at-home learners to learn computer science, has posted a Part-Time Remote Customer Support Specialist position to their careers page.

In this part-time role, you would be assisting customers with technical questions.

Applicants do not need to have programming skills. In fact, the company states, “We encourage applicants from all backgrounds to apply regardless of direct experience as a Customer Support Specialist.”

The posted pay range for this Part-Time Remote Customer Support Specialist position is $19.50 – $27 an hour.

Following are excerpts from the job posting:

CodeCombat is looking for a Customer Support Specialist to act as a main point of contact for our users. Our Support Specialists interact with a wide variety of customers including but not limited to at-home users, teachers in a classroom setting, and individuals seeking Online Classes in order to learn how to code. If you have experience supporting a busy org in a customer-facing role, we want to hear from you!

This is a fully remote, part-time contractor role. We encourage applicants from all backgrounds to apply regardless of direct experience as a Customer Support Specialist.

What You’ll Do

Quickly triage, address, and respond to user inquiries via email and live chat with excellent interpersonal skills
Help users debug in-game code in Python, JavaScript, and Lua
Synthesize customer feedback and trends to identify improvements for user interfaces, anticipating potential conflicts of proposed product design changes
Discover and document customer pain points to advance current support procedures
Research and reproduce customer issues using internal knowledge base
Identify and troubleshoot issues, escalating potentially serious issues to the product team when necessary
Assist students and guardians with CodeCombat Online Classes enrollment
Collaborate with the wider team (Operations, Product) to identify and solve customer pain points

Who You Are

Comfortable assisting customers with technical questions in a compassionate, clear and friendly tone
Aptitude for communicating technical issues to customers with varying levels of expertise
Comfortable staying organized and prioritizing tasks in a 100% remote environment
Growth-minded with a commitment towards individual and organizational advancements
Strong written communication skills
Familiarity with G Suite applications (Google Drive, Docs, Sheets)
Ability and willingness to learn a range of computer programs (TimeTap scheduling software, Zendesk, Excel, etc.)
Excellent customer service and ability to interact with students and users (8+ years of age), parents, and guardians
Detail-oriented

Bonus Points (nice to have, but not required)

Basic programming skills in Python and JavaScript

$19.50 – $27 an hour

Who We Are

CodeCombat is a new way for K-12 students and at-home learners to learn computer science, using real programming languages to explore adventure games. Students learn how to write functions to control their hero avatars, implement puzzle-solving strategies, and code their own games. We continually research, experiment, and iterate on new ways to combine education and games for students worldwide.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Part-Time Remote Customer Support Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!