Work From Home: Remote Inbound Customer Service Representative

by Chris Durst July 26, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

CCC Intelligent Solutions, a tech company with a focus on the insurance sector, has posted a Remote Inbound Customer Service Representative position to their careers page.

In this role, you will respond to incoming claim calls and log data into our propriety medical bill review system.

We love that the post states, “No prior medical insurance experience is required, as we will train individuals that are willing to continue to learn and be developed.”

Applicants should have 1-2 years of customer service experience, excellent communication skills, and a strong eye for detail.

The posted pay rate for the Remote Inbound Customer Service Representative role is $16.50 per hour. If you hit your monthly incentive goal, you can earn up to $200 extra per month.

CCC also offers a comprehensive benefits package.

Following are excerpts from the Remote Inbound Customer Service Representative job posting:

This is a remote opportunity! Our Remote Inbound Customer Service Representative answers inbound calls from medical providers, patients and billing services to assist in explaining services and claims information. Full-time hours are available between the hours of 7:00 am – 7:00 pm Central Time Zone, Monday through Friday. Starting wage is $16.50 per hour, with the ability to earn more!

Hit your monthly incentive goal! Earn up to $200 extra per month and up to 4 hours of extra Paid Time Off!
Clear career path with promotional opportunities with pay increases available within 1 year dependent upon performance.
Company culture that rewards employees for putting in the extra effort! Extra prizes and gifts are given away throughout the year!
Annual company bonus of up to 7% based on performance

Key Responsibilities:

Respond to incoming claim calls and log data into our propriety medical bill review system
Provide explanation of benefits, services and claims/reimbursement procedures
Interface with providers, patients, billing services and insurance adjusters in a professional manner

Requirements:

Must be able to train and work in a remote environment
No prior medical insurance experience is required, as we will train individuals that are willing to continue to learn and be developed
High school diploma or equivalent
1-2 years prior customer service experience required
Excellent verbal and written communication skills
Attention to detail
Ability to multi-task with customer interactions and various applications
Possess a positive attitude and desire to provide outstanding customer service
Ability to learn basic medical terminology
Weekday schedule flexibility
Career oriented
Strong technical aptitude
Ability to work independently
Quiet and professional work environment free of distractions
High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)

Benefits

CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. For more information about our benefits please check out our careers site.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Inbound Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!