Work From Home: Remote Customer Care Advisor

by Chris Durst Oct. 21, 2024

As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon!

GoodLeap, a finance technology company, has posted a Remote Customer Care Advisor position to their careers page.

In this role, you would be responsible for initiating the sales process, building and managing prospect lists, and generating qualified leads.

Requirements include customer service and/or sales experience, strong communication skills, and a willingness to accept and apply coaching and feedback from leadership.

Pay is listed at $22/hr.

The job post doesn’t mention benefits, but the company does elsewhere on the site. It mentions healthcare benefits for the employee and their family; dental, vision, 401(k), and others as well.

Following are excerpts from the Remote Customer Care Advisor job posting:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Customer Care Advisor is responsible for initiating the sales process, building and managing prospect lists and generating qualified leads that will be passed on to designated sales staff for follow-up.

Essential Job Duties & Responsibilities:

Representing GoodLeap as a subject matter expert during a series of calls to customers
Provide exceptional customer service and support by utilizing strong verbal and written communication skills.
Offer additional GoodLeap products to customers that may benefit from GoodLeap’s other services
Update GoodLeap systems to ensure each interaction with a customer is well documented
Handle issues with diplomacy to ensure that every customer is happy with their experience with GoodLeap
Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly.
Complete other tasks as deemed appropriate by manager.

Required Skills, Knowledge & Abilities:

3+ years of customer service and/or sales experience
Previous solar customer service or sales experience highly desired
Excellent interpersonal, verbal, and written communication skills
Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
Embraces change and is flexible to the needs of the business and team
Ability to accept and apply coaching and feedback from leadership.
Proven track record of reliability and a strong work ethic is a must.

Compensation: $22/hr.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Customer Care Advisor position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!