Work From Home: Remote Customer Support Specialist – $31,574-$55,318/Yr., Benefits, Paid Training

by Chris Durst Oct. 24, 2025

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Mercury Insurance, a multiple-line insurance organization, has posted a Remote Customer Support Specialist job to their careers page.

Their next class start date is December 1, 2025 and consists of 4 weeks of paid training. Apply quickly if interested!

In this role, you would be “responding to various types of customer service interactions which may include phone, live chat, SMS, email, social media, etc., for all lines of business nationwide utilizing basic understanding of products, services and in-depth knowledge of policies and procedures.”

Applicants should be skilled in Microsoft Word, Excel, and Outlook; have a high School diploma or equivalent, some college preferred; at least 1 years’ experience in a customer service and/or call center role; strong written and verbal communication skills to include active listening; and the ability to type a minimum of 30 WPM.

The posted pay is $31,574-$55,318/yr. and varies depending on state of residence. The company also offers a variety of benefits.

Following are excerpts from the Remote Customer Support Specialist job posting:

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America’s Best Midsize Employers for 2025!

Our next class start date is December 1, 2025 and consists of 4 weeks of paid training.

Training is Monday through Friday from 9am – 6pm CST. After training we offer a fixed schedule of 40 hours per week which includes a Saturday shift.

Position Overview

We are seeking a motivated and detail-oriented professional to join our team in a dynamic and fast-paced environment as a Customer Support Specialist. In this role, you will be responsible for processing customer transactions, resolving issues, and delivering exceptional customer service while maintaining high standards of communication, accuracy, and efficiency. The ideal candidate will be skilled in Microsoft Word, Excel, and Outlook, with a strong ability to solve problems and think critically to resolve customer concerns and challenges.

The primary job function is responding to various types of customer service interactions which may include phone, live chat, SMS, email, social media, etc., for all lines of business nationwide utilizing basic understanding of products, services and in-depth knowledge of policies and procedures. Examples may include assisting customers with basic policy questions or billing questions, accepting the report of a new claim, and processing policy changes.

Key Responsibilities:

Policy & Billing Support: Provide knowledgeable answers to customer inquiries regarding policy coverage, deductibles, billing, claims, and general account details.
Advanced Inquiry Resolution: Handle complex customer requests, including policy changes, payment processing, updating payment methods, adjusting due dates, managing pay plans, and assisting with portal resets or website navigation.
Problem Resolution: Investigate and resolve customer concerns, working with internal and external parties (agents, mortgage companies, vendors) to address policy issues or system defects impacting billing or coverage.
Documentation & Compliance: Ensure accurate documentation of policies, maintain customer privacy according to security guidelines, and support system navigation for customers and agents using Mercury systems and portals.
Escalated Issues: Address escalated concerns related to rate increases, policy changes, and other complex issues.
Other Duties: Perform other assigned functions as needed.

Qualifications:

High School diploma or equivalent, some college preferred
Minimum 1 years’ experience in a customer service and/or call center role; experience with high volume calls is preferred; or equivalent combination of education and experience
Prior experience working in a remote environment is a plus
Must be able to type a minimum of 30 WPM
Preferred-Highly proficient in Spanish, capable of effectively communicating in both written and spoken forms.

Skills & Abilities

Proficient in Word, Excel and Outlook for document management, communication and data entry
Ability to process customer transactions, handling updates and making necessary adjustments
Strong written and verbal communication skills to include active listening, ability to clearly and accurately explain procedures, policy and company guidelines to customers and agents
Ability to provide exceptional service by addressing customer inquiries and resolving issues in a timely, professional manner
Strong critical thinking skills to investigate and resolve customer issues, system defects and procedural challenges. Quickly analyzes problems, conducts research and find effective solutions.
Ability to analyze complex customer concerns or procedural discrepancies and apply logical solutions.
Multi-tasking ability to handle multiple inquiries or tasks simultaneously with keen attention to detail.
Ability to accept and act on feedback to drive continuous improvement
Consistently demonstrates commitment to meeting deadlines, completing tasks thoroughly, maintaining a high standard of performance, and ensuring punctuality in all responsibilities and interactions.
Prior experience working in a remote environment is a plus
Highly driven and self-motivated with the ability to work in a fast-paced environment
Must be able to type a minimum of 30 WPM

Compensation & Benefits

We offer many great benefits, including:

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Pay Range: USD $31,574.00 – USD $55,318.00 /Yr.

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

State specific pay scales for this role are as follows:

$21.00 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)
$19.25 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)
$17.25 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Customer Support Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!