Work From Home: Remote Customer Care Reorder Representative – Insurance Verification & Order Processing

by Brian Robinson Nov. 19, 2025

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Numotion, a leading provider of mobility products and assistive technologies, has posted a Remote Customer Care Reorder Representative opening to their careers page.

In this role, you would manage reorder requests for medical supplies, verify insurance eligibility, communicate coverage details to customers, coordinate with payers and distributors, and process payments to ensure timely shipment of products. You’ll provide professional, accurate, and empathetic service to support customers’ needs.

Applicants should have a high school diploma or GED, at least one year of experience in insurance eligibility verification, and knowledge of Medicaid, Medicare, and private insurance policies. Strong communication skills, attention to detail, and the ability to work in a fast-paced environment are important.

The posted pay rate is $18.00 to $22.00 per hour.

The company is hiring from anywhere in the United States.

Numotion offers competitive benefits including medical, dental, and vision insurance, short-term and long-term disability, a 401(k) plan, and life insurance.

Following are details excerpted from the Remote Customer Care Reorder Representative job posting:

Numotion is committed to improving the lives of people with disabilities by delivering personalized mobility and assistive technology solutions. The Customer Care Reorder Representative I ensures efficient processing of medical supply reorders, maintaining positive customer experiences by verifying insurance, handling inquiries, and facilitating orders.

Job Responsibilities:

Process assigned reorder accounts, including insurance verifications and confirming customer information.
Verify coverage, deductibles, coinsurance, and confirm that CMNs (Certificates of Medical Necessity) are valid prior to shipping.
Communicate insurance and financial responsibility details clearly to customers.
Coordinate with third-party payers, distributors, and case managers to complete orders.
Collect payments for out-of-pocket amounts before shipment.
Create Purchase Orders for distributors.
Adhere to company policies, federal regulations, and confidentiality standards.
Provide excellent customer service and problem resolution.

Requirements:

High school diploma or GED required.
Minimum 1 year experience with insurance eligibility verification.
Minimum 1 year experience calculating deductibles and coinsurance for primary and secondary policies.
Background knowledge of Medicaid, Medicare, and private insurance.

Preferred Qualifications:

Associate degree in a relevant field.
Ability to multitask in a fast-paced environment.
Strong decision-making, communication, organization, and priority-setting skills.

Physical Requirements:

Frequent computer use with hands, wrists, and fingers.
Extended periods seated at a desk.
Occasional lifting up to 10 pounds.
Reasonable accommodations provided as needed.

Compensation & Benefits:

Pay range $18.00–$22.00/hour, dependent on experience and location.
Medical, dental, and vision insurance.
Short-term and long-term disability coverage.
401(k) retirement plan.
Life insurance.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Customer Care Reorder Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!