Work From Home: Remote Customer Service Representative

by Brian Robinson Nov. 7 , 2025

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Western Growers Health, a health benefits provider serving the agriculture industry, has posted a Remote Customer Service Representative opening to their careers page.

In this role, you would respond to customer inquiries about insurance benefits, provider contracts, eligibility, and claims. You’ll research and analyze data to resolve issues and support operational improvements, all while maintaining professionalism and confidentiality.

Applicants should have a high school diploma or GED and at least two years of customer service experience in a call center environment. Knowledge of health benefits and eligibility is preferred. Strong communication skills, proficiency with multiple software systems, and good organizational abilities are important. Candidates must have reliable high-speed internet (40 MB down/10 MB up) with a wired Ethernet connection and a secure home office setup. Bilingual English/Spanish is a plus.

The posted pay rate is $35,288.33 – $50,874.31 annually. Western Growers Health offers a benefits package that includes profit sharing.

The company is hiring from within the Mountain and Pacific time zones of the US.

Following are details excerpted from the Remote Customer Service Representative job posting:

Job Overview
Under the direction of the Senior Supervisor, Customer Service, this position is responsible for responding to general customer inquiries regarding insurance benefits, provider contracts, eligibility, and claims in a confidential, professional, and ethical manner. The role also involves researching and analyzing data to address operational challenges and customer service department issues.

Qualifications

High School diploma or GED
Minimum of two years customer service experience in a call center environment preferred
Knowledge of health benefits and eligibility preferred
Clear and concise communication skills (oral and written)
Proficient in learning new software and multitasking across systems
Moderate computing and database management skills
Ability to adapt to changing environments
Strong organizational and time management skills
Fluent English required; bilingual Spanish preferred
Internet access from cable or fiber provider (40 MB down / 10 MB up) with wired Ethernet
Designated office space to protect company information
Functional smoke detector, fire extinguisher, and first aid kit on site

Duties and Responsibilities

Customer Advocate

Respond to inquiries via phone, email, and written correspondence regarding benefits, contracts, eligibility, and claims
Analyze problems and provide solutions
Research and resolve open customer service calls within company standards
Operate in multiple healthcare systems to obtain necessary information
Develop positive customer relations and coordinate internally for timely resolution
Report and help address issues and trends affecting service quality

Call Center Support

Document information and outcomes accurately for tracking and analysis
Research operational challenges and customer service issues
Serve external and internal customers, including difficult interactions
Meet quality and telephone performance metrics
Communicate service issues and suggest process improvements
Create at least one new Standard Operating Procedure annually
Identify and implement at least one process improvement or innovation annually

Other

Maintain regular attendance as per guidelines
Support company mission through helpful, collaborative work and positive attitude
Maintain required internet speed and secure, HIPAA-compliant workstation
Maintain and service safety equipment
Perform other duties as assigned

This remote opportunity is ideal for those seeking to contribute meaningfully in the healthcare customer service field while enjoying the flexibility of working from home.

Compensation & Benefits

Annual salary range: $35,288.33 – $50,874.31
Rich benefits package including profit-sharing opportunities
Comprehensive health benefits tailored to support employees
Supportive work environment focused on employee well-being and professional growth

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!