Work From Home: Remote Customer Service Representative Role Supporting Automotive Industry Clients

by Chris Durst Nov. 14, 2025

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OPENLANE, a technology company transforming wholesale vehicle remarketing, has posted a Remote Customer Service Representative opening to their careers page.

In this role, you would assist customers—including repossession companies and lenders—by answering questions, providing information, and troubleshooting issues via phone, chat, or email. You’ll support website and app users, document problems, communicate with other departments, and deliver excellent customer experiences.

Applicants should have a High School Diploma or GED (some college preferred), at least three years of customer service or call center experience (automotive or repossession experience a plus), strong interpersonal skills, and basic technical support knowledge. Salesforce experience is preferred but not required.

The posted pay rate is $18.00 – $20.00 per hour. OPENLANE offers competitive pay, medical/dental/vision benefits with employer HSA contributions, 401K with company match, paid vacation and parental leave, disability and life insurance, tuition reimbursement, employee assistance programs, and a culture promoting career growth and internal promotions.

The company is hiring from anywhere within the continental United States.

Following are details excerpted from the Remote Customer Service Representative job posting:

The Customer Service Representative acts as a support partner to customers, including repossession companies and lenders, answering questions and troubleshooting via multiple channels. They follow company policies and federal/state laws, collaborate across departments, and document all customer interactions accurately.

Key Responsibilities:

Assist customers with website and mobile app issues (passwords, account permissions, training)
Document and resolve issues in ticketing system
Identify customer needs and communicate trends in inquiries
Follow up with customers on issue resolutions
Provide support via phone, chat, and email
Collaborate with internal teams and manage assigned projects

Requirements:

High School Diploma or GED required, some college preferred
Minimum 3 years customer service or call center experience (repossession/automotive experience preferred)
General automotive knowledge
Ability to work independently and meet deadlines
Strong interpersonal and conflict resolution skills
Experience with technical support ticketing systems
Salesforce experience preferred

Compensation & Benefits:

$18.00 – $20.00 hourly wage
Medical, dental, vision with employer HSA contributions
Immediately vested 401K with company match
Paid vacation, personal, sick time, maternity/paternity leave
Employer-paid short- and long-term disability, life insurance, AD&D
Tuition reimbursement and employee assistance programs
Volunteer service day and a culture of career advancement

Location & Schedule:

100% remote, work-from-home position anywhere in the continental US
Shift coverage between 5:00 am to 5:00 pm Arizona time, 8-hour shift within these hours

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!