Work From Home: 🧨 Remote Care Experience Specialists – $45K-$55K/Yr., No College Required

by Kavita Persaud-Robinson Nov. 13, 2025

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Charlie Health, a company that helps teens and young adults who are seeking mental health care, has posted a Remote Care Experience Specialist position to their careers page.

In this role, you’d be doing things like welcoming clients and families into the company’s program, coordinating care, providing customer service, etc. You’d answer calls, emails, and texts and resolve patient and family concerns or requests.

Applicants should have at least a high school diploma or equivalent; minimum 2 years experience working in a customer/patient success or support role; experience working with young adults and adolescents (healthcare setting preferred); and a strong ability to multitask.

The pay rate is $45,000-$55,000/yr.

No college is required, and the company is hiring from most states.

The company also offers what looks like a broad benefits package.

Following are excerpts from the Remote Care Experience Specialist job posting:

Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Care Experience Specialist. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

Answer inbound calls, emails, and texts and resolving patient and family concerns or requests efficiently and effectively
Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical
Support client-related requests from the Clinical Care team to improve the patient’s experience
Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively
Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health
Managing client schedule, scheduling and rescheduling appointments
Complete all documentation in a timely and accurate manner
Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources
Meet determined KPIs including: call answer rates, daily talk time, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, and customer satisfaction scores

Requirements

Upholds Charlie Health’s Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys
High school diploma or equivalent
Minimum 2 years experience working in a customer/patient success or support role
Experience working with young adults and adolescents (healthcare setting preferred)
1-2 years of Salesforce experience (or equivalent CRM platform) required
1-2 years of experience using contact center technology
Strong ability to multitask and work in a fast-paced environment
Demonstrates a high level of emotional intelligence
Knowledge of HIPAA policies and procedures
Work authorized in the United States and native or bilingual English proficiency
Proficiency with cloud-based communication and software (Slack, G-suite, Microsoft Office, Zoom & EMR)

Benefits & Compensation

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees.

The expected base pay for this role will be between $45,000 and $55,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Care Experience Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!